I Phone e mail deletion

Why does my I Phone 5 delete my e mails without instruction at seemingly random intervals? (I have the 'ask before deleting e mails' enabled...)

Ok, thanks for more information.  There are a couple of troubleshooting steps that you can take from here.  First: Reset all settings.  This will not delete data or content.  However, it will erase the wifi passwords you have saved, so you will have to reconnect them.  It will also reset the settings of the phone back to factory. If you have anything specificall set up, such as accessibility settings, you will have you change them back to the way that you want them.  In earlier versions of ios it would delete the wallpaper photo, however, I have not seen it in 7.  This is located in settings>general> reset> reset all settings (there are several options, make sure that you only hit this one)  If you have a passcode on your phone, it will ask you to input your password.  It will then turn off your phone and restart it. 
Second option is to delete the account off of the phone, restart the phone, and then re add it.  At this point you can verify that the settings for the account are fresh and accurate.

Similar Messages

  • HT1688 I am having issues get my email in one of my mail accounts so I tried to "DELETE" the whole account.  But my phone will not delete a mail account.  And the phone is getting really hot and battery was full 2 hours ago and now at 25%.

    I am having issues get my email in one of my mail accounts so I tried to "DELETE" the whole account.  But my phone will not delete a mail account.  And the phone is getting really hot and battery was full 2 hours ago and now at 25%.

    Well, you don't say what happens when you try to delete the account. So I don't know what else to recommend. However, if your phone is not charging, is that the mains charger or the computer USB? Also, if it not showing any change to battery percentage, then something is wrong with the software. The next step in user troubleshooting after the reset is a restore from backup. However, considering the condition of the phone right now, I would be more than willing to say your backup is going to be corrupt. But you can try. If that does not fix the device, then you restore as new, not from a backup. If the phone works, then you can try restoring the backup again, but if it messes up, you are going to have to restore as new again. If the restore as new does not work, then you need to make an appointment at the Genius Bar or Authorized Apple Service Provider to get the hardware checked.

  • How to stop ios mail deleting icloud email from mac mail?

    This is driving me insane.
    I have an icloud email address set up on my iphone and mac mail.
    I want to leave emails on my phone 'on the server'. Read them when i'm out, delete them... come home and have them all come through on mail where i'll deal with them.
    Right now if I delete them on my phone, they're deleted on mac mail also.
    I have all my regular email addresses set up to do this. Except the one icloud address I want to move everything to!!!
    Help!!!

    Hello there David DW,
    It sounds like your iPhone does whatever your iPad does with regard to joining or forgetting a Wi-Fi network. From what you are describing it seems to me that iCloud Keychain is enabled, as this is a function of that feature. The only way to stop what you are seeing from happening is to disable iCloud keychain on one of the devices:
    Frequently asked questions about iCloud Keychain
    iCloud Keychain keeps your Safari website usernames and passwords, credit card information, and Wi-Fi network information up to date across all of your approved devices that are using iOS 7.0.3 or later or OS X Mavericks v10.9 or later.
    You can do this in your iCloud Settings:
    iCloud: Change iCloud feature settings
    On your iOS device’s Home screen, go to Settings > iCloud, then tap to turn on or off iCloud features.
    Thank you for using Apple Support Communities.
    Cheers,
    Sterling

  • I'm having problems with excessive email usage on my iphone 4/ios 7. Just noticed that (settings/usage) it was using 900  mb. I deleted all my mail, deleted the mail account, and it still says it's using 661 mb. My ipad uses a fraction of that.

    I'm having problems with excessive email usage on my iphone 4/ios 7. Just noticed that it (settings/usage) was using 900+ mb. I deleted all my mail, deleted the mail account, turned the phone off and back on, downloaded any remaining mail on the server to Outlook on my computer, and it still says it's using 661 mb. My ipad uses a fraction of that.
    Background: I recently (December) bought an ipad and set up icloud for contacts and calendar, but NOT mail. My email provider is Verizon. I use computer, iphone, and ipad to check my email; eventually I download it from the server using Outlook on the computer and then delete any remaining emails from the phone and ipad. I can't find info on this problem anywhere.

    Howdy there COUGAR444,
    It sounds like your iPad all of a sudden seems to be restarting out of no where. If you haven't called AppleCare yet, I would start with quitting either the app that seems to be causing the issue, or all the apps if a single doesn't seem to be the culprit. 
    iOS: Force an app to close
    Double-click the Home button.
    Swipe left or right until you have located the app you wish to close.
    Swipe the app up to close it.
    When you have done that restart the device and test the issue again:
    iOS: Turning off and on (restarting) and resetting
    If the issue persists, backup your device to iTunes, then restore it as new and verify that it works. 
    How to erase your iOS device and then set it up as a new device or restore it from backups
    If it does, then restore your backup to either verify it still works and the software just needed reinstalled, or isolate the issue to the backup file itself. 
    Thank you for using Apple Support Communities.
    Regards,
    Sterling

  • Verizon mail deleted from server is not deleted from IPAD2 but works fine on Android

    I have both an Android phone and an IPAD.  This Android (RAZR) and my previous one (Droid2) worked fine.   Mail deleted from the server is also deleted from the phone.  Deleted from phone would delete from server.  Worked great.  On IPAD, when setting up the Verizon mail account, it defaults to POP and I can set it to delete from server when removed from IPAD.  However, mail deleted from the server is not deleted from the IPAD and so I have to remove it manually (a second time).  Why does it work on Android and not on IPAD?  Settings on Android appear to also be for POP.  Can anyone help with this?  It's too hard to believe that with so many people using IPADs, that this is such a problem.   I've read that Verizon isn't supporting IMAP, but how in the world is the Android phone working?
    MrBigHands

    Any mail service POP downloads a copy of the message to the phone. It would then need to be deleted from the device itself. What you are referring to where its deleted in both places is an IMAP type email service.
    Anthony_VZ
    **If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
    Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

  • My imessages are being sent on multiple phones and i deleted the icloud account on the other phone but the messages still go through how do I stop this?

    my imessages are being sent on multiple phones and i deleted the icloud account on the other phone but the messages still go through how do I stop this?
    Do you think deleting the message off the phone would make a difference?

    If you don't enter an e-mail address, it just uses SMS and MMS. iMessages (sent over the data connection instead of using your SMS messaging plan) require an e-mail address registered on the device.
    There is no requirement that you activate it.

  • TS3899 just got an iphone 5s today, now all of a sudden when I delete an email on my phone, it also deletes it on my home computer?  I don't want it to do that - any ideas?

    Hi,
    Just got an iphone 5S today.  Now all of a sudden when I delete an email on my phone, it also deletes it on my home computer - which I don't want happening............any thoughts?
    Thanks.

    Assuming that Chris is correct, you can set up the account on the phone as a POP3 account. This will allow you to delete mail from the phone without deleting it from the server, but it also means that you will have to delete mail from the phone separately, so you will have to delete mail twice, once from the phone and once from your computer.
    If you want to do that see: Forcing creation of a POP or IMAP email account

  • My 16gb iPhone 4S keep tell me that my storage is almost full and I don't have enough space for any upgrades. I don't have any music or videos on my phone. I deleted all old emails, texts, contacts and apps but still nothing. When I check my settings, I n

    My 16gb iPhone 4S keep tell me that my storage is almost full and I don't have enough space for any upgrades. I don't have any music or videos on my phone. I deleted all old emails, texts, contacts and apps but still nothing. When I check my settings, I noticed that my Instagram is at 732mb and it keeps rising. Now it's at 814mb. Please help!!!!!

    What is the precise wording of the message that is occurring?
    Are  you attempting to update via iTunes on a computer or over the air on the device?
    How much free space is actually on the device?
    If updating via iTunes on the computer, how much free space on the computer?

  • Deleted contacts from my phone & they auto deleted from other phone. How do I get them back?

    Just updated my iPhone 4 and my GF's iPhone 4 to the new OS, we share the same Apple ID and subsequently linked both phones to the same iCloud account (I will be using separate clouds from this point forward). However, after the update all of her contacts where in my phone so I deleted all of them and due to the cloud they all deleted from her phone.
    So, I have previously backed up (not just synched) her phone to iTunes but I was hoping for clarification on exactly to restore her phone from iTunes and recover all of her contacts. Can you please give me the “dummy” proof steps on how to restore her phone and get her contacts back? Please and thank you in advance.

    Welcome to the Apple Community.
    http://support.apple.com/kb/HT1414

  • Please help.. me and my hubby both have the iphone 4 and use the same email address and itunes account. I got mine yesterday and activated it to find all my husbands contacts on my phone. I deleted them and he lost all his contacts. How can we stop this !

    Hy please help...
    My husband purchased  an iphone at xmas and evrything was fine until i purchased 1 yesterday . We both use the same email address which is linked to our itunes account (ithink) I registered mine yesterday and all my husbands contacts came on to my phone, so i deleted them and he lost them all on his phone :-( now if he adds or deletes anything i get it or the other way round please please help

    If you are saying that you both have iCloud accounts and use the same icloud ID, then yes, the contacts will be deleted.  The idea is that all devices using the same icloud ID are kept in sync.  You need to use different IDs.  You can keep the same iTunes ID so you can share the songs and apps.  But use different icloud IDs.

  • How do I make it so that the one computer that has the main itunes account on it be used on other computers, when it comes to backing up phones and not deleting data off of phone that isnt on that computer itunes becasse its all on the one main computer

    how do I make it so that the one computer that has the main itunes account on it be used on other computers, when it comes to backing up phones and not deleting data off of phone that isnt on that computer itunes becasse its all on the one main computer. Baiscally the problem is that one comuter and one account has always been sued for eey persons itunes. Now if we want to be able to backup and use itunes on our own computers fro our iphones and such, how will all he data that is on our phones not be deleted once its plugged into a new computer? Also, is theere a way to get all the stuff on thw current itunes onto each computer, via differtn account name?

    option discovered in preferences. Really this and any feature that moves deletes or edits a users data should as far as possible be OFF BY DEFAULT. It shouldn't by default and without the users specific say do this dangerous and unnecessary thing without even letting the user know what it's doing!!! And then cause me a few hours (as i'm new to mac) searching for the option so as to switch it off. If i hadn't noticed the status cage declaring that it was copying files then i might never have twigged that this insane thing was occurring. And if i hadn't of noticed i would have been left maintaining the contents of the folder i copied the files to, the folder which as far as i was informed and so believed was also the location of the music files i was playing. How does Apple justify this 'genius' piece of software non-design? Surely it will hurt no one if this was off by default for new users - overall at least i dare say it would cause a lot less distress in the future for the unsuspecting public at large. Thanks for the support.

  • All my contact are being copied to my friend's iphone and i also am getting his contacts on my phone,when i delete a contact it also deletes it from his phone,we are sharing the same apple ID. How can i stop our contacts from being shared between us

    All my contact are being copied to my friend's iphone and i also am getting his contacts on my phone,when i delete a contact it also deletes it from his phone,we are sharing the same apple ID. How can i stop our contacts from being shared between us

    Everything that you have checked in your icloud settings will be shared between devices using the same Apple ID.  If you don't want icloud to share that information, then simply turn off that process under settings > icloud

  • If I restored my new iPhone from iCloud backup, and I delete the old iPhone backup to make room on iCloud to back up my new phone, will it delete everything on the new phone?

    If I restored my new iPhone from iCloud backup, and I delete the old iPhone backup to make room on iCloud to back up my new phone, will it delete everything on the new phone?

    I have this exact same issue.  Replaced my iPhone 4s with the new iPhone 5s, setting up my new iPhone 5s to restore from iCloud.  This completed and now I am unable to delete my old iPhone 4s iCloud backup (consuming 15.1 GB of my 20GB allocation).  How can I delete it, so that I get my 15 GB back?  I am not going to invest in additional iCloud storage, because I will be 15 GB down from the off.

  • HT4910 My iCloud contact list does not contain all the contacts that are in my phone.  If I delete one from my phone it will delete it instantly from the iCloud contacts.  But how do I get all those other contacts on my phone to the iCould on my Windows c

    My iCloud contact list does not contain all the contacts listed in my iPhone 5S.  If I delete a contact from the phone it instantly deletes it from the iCloud on my PC.  But my PC iCloud list is lacking many of the contacts on my phone.

    And which account did you enter these contacts in?
    On My Mac
    or
    iCloud?

  • When a contact gets a new phone number, I delete the old and enter the new.  Then when I text or call the old number shows up as a selection yet it's no longer under the contacts info.

    When a contact gets a new phone number, I delete the old number and enter the new number.  When I try to text or call, both the old a new numbers. One up as a selection choice, even though the old number is gone from the contact.

    That's normal behavior as the old one will remain in the memory cache for a while until it's eventually overwritten.  If it's particularly bothersome to you, you can restore your phone as NEW and this will empty the cache.

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