I phone not recognising my itunes match subscription

Hi. Have subscribed to itunes match but when (in Settings) i try to turn it on I keep getting a pop uo box that says I am not currently subscribed and must sunscribe via my PC??

Sorted it. Sorry cant see how to delete my original question.

Similar Messages

HT4914 Why can I not update my iTunes Match subscription from my iPad? Must I access from a PC?

I have been getting emails syaing my iTunes Match subscription will expire soon and if I do not renew I will not be able to access my music on iCloud. Also, it says I cannot update my account from an iOS device. But I no longer have iTunes installed on a PC - I only access from an iPad or iPhone. What can I do?

Karin86 wrote:
I always get an error message "Cannot update iOS software" or something to that effect everytime I try. I've tried plugging my iPad to my laptop computer and then my computer directly to internet connection (we have a router that allows WiFi access, so I thought I'd try to bypass the router instead), but this did not work. I've tried restoring my iPad via connected to my computer through iTunes, that worked for a short time and was able to update the apps I wanted, but soon after one of the apps stopped working properly, and then the apps I wanted to get from the App Store just wouldn't install or load...Instead they would be having "Waiting..." for the longest time until I give up and delete them. I've tried restarting my iPad, no luck either. I've also gone through the Reset process of "Erase All Content and Settings" i.e., Restore, and like mentioned above, it worked for a little while then it went back to square one, as I mentioned a sentence or two previously.
I've no idea what is going on, why it's not working, or anything. I just wonder if it's got anything to do with a slow internet connection (we don't have high-speed internet access), or something else I haven't found that may be just under my nose.
I would love some help and input into my situation, all and any ways which allow me to keep my current iPad (which is the New Generation one), not having to trash it and replace it with a new one.
Have you tried to restore as a new device? Maybe a glitch exists on the restored backup, try this:
http://support.apple.com/kb/HT4137
Good Luck!

Will I lose my iTunes Matched song copies in the Cloud if I do not renew my iTunes Match subscritption?

Will I lose my iTunes Matched song copies in the Cloud if I do not renew my iTunes Match subscription ?

Yes.

My itunes match subscription will be expiring soon. Will I lose all my music, as they are threatening, if I choose not to subscribe again?

My itunes match subscription will be expiring soon. Will I lose all my music if I choose not to subscribe again?

Hi,
If all your music is in your itunes library on your computer, you will not lose that music.
If you do not have the music on your computer and stream the music you will lose all your music except for previous itunes purchases. Likewise you will no longer have access to match music.
Jim

My iphone5 freezes my iTunes v11 when connected and I cannot sync or do anything. I have reinstalled iTunes, tried different USB ports, ran diagnostics and said phone not recognised. Please help as have wasted nearly a day and a half trying to sort!

My iphone5 freezes my iTunes v11 when connected and I cannot sync or do anything. I have reinstalled iTunes, tried different USB ports, ran diagnostics and said phone not recognised. Please help as have wasted nearly a day and a half trying to sort and at wits end!

To double check you tried everything http://support.apple.com/kb/TS1538

IPhone4 upgrade to 4.3 - phone now frozen not recognised in iTunes or on PC

Hi
I've just attempted upgrading my iPhone to 4.3 but all I get now is the 'USB connect to iTunes' graphic on the iPhone screen.
My phone is not recognised in iTunes or on my PCs My Computer, although the PC does recognise the phone as new hardware describing it as Apple Mobile Device (Recovery Mode)
I started the process by syncing the iPhone to iTunes, then downloaded 10.2.1.1 then the 4.3 upgrade. This was all managed by prompts in iTunes. I left it for half an hour to do the upgrade and when I got back it was asking to reboot my PC (running Windows XP). I'm guessing it hadn't completed the iTunes upgrade before asking to upgrade the iPhone.
I've tried a reset but all I get is the apple logo followed by the connect to iTunes logo.
I've not had a problem with any previous upgrades.
Any help would be appreciated.

I've also tried that. i ended up with all my data gone/___sbsstatic___/migration-images/migration-img-not-avail.png/___sbsstatic_ __/migration-images/migration-img-not-avail.png/___sbsstatic___/migration-images /migration-img-not-avail.png/___sbsstatic___/migration-images/migration-img-not- avail.png This has made me very disappointed with apple/___sbsstatic___/migration-images/migration-img-not-avail.png/___sbsstatic ___/migration-images/migration-img-not-avail.png/___sbsstatic___/migration-image s/migration-img-not-avail.png i want my data back/___sbsstatic___/migration-images/migration-img-not-avail.png/___sbsstatic_ __/migration-images/migration-img-not-avail.png/___sbsstatic___/migration-images /migration-img-not-avail.png/___sbsstatic___/migration-images/migration-img-not- avail.png/___sbsstatic___/migration-images/migration-img-not-avail.png All my things even my picture,music,messages,notes,application & CONTACTS/___sbsstatic___/migration-images/migration-img-not-avail.png/___sbssta tic___/migration-images/migration-img-not-avail.png/___sbsstatic___/migration-im ages/migration-img-not-avail.png/___sbsstatic___/migration-images/migration-img- not-avail.png/___sbsstatic___/migration-images/migration-img-not-avail.png/___sb sstatic___/migration-images/migration-img-not-avail.png/___sbsstatic___/migratio n-images/migration-img-not-avail.png I need them back/___sbsstatic___/migration-images/migration-img-not-avail.png/___sbsstatic_ __/migration-images/migration-img-not-avail.png/___sbsstatic___/migration-images /migration-img-not-avail.png/___sbsstatic___/migration-images/migration-img-not- avail.png Please help me get back my data/___sbsstatic___/migration-images/migration-img-not-avail.png/___sbsstatic_ __/migration-images/migration-img-not-avail.png/___sbsstatic___/migration-images /migration-img-not-avail.png Please stop this upgrade/___sbsstatic___/migration-images/migration-img-not-avail.png/___sbsstat ic___/migration-images/migration-img-not-avail.png/___sbsstatic___/migration-ima ges/migration-img-not-avail.png/___sbsstatic___/migration-images/migration-img-n ot-avail.png It has harm lots of my friends when they upgraded to 4.3. Please check your system If possible, please get my data back for me/___sbsstatic___/migration-images/migration-img-not-avail.png

I just bought an iphone 4s. phone service and wifi kept disconnecting and so i restored the phone. i had error code 1645 and 1602. so i stopped the restore. but now my iphone is stuck in the restore screen and is not recognised by itunes or com

I just bought an iphone 4s. phone service and wifi kept disconnecting and so i restored the phone. i had error code 1645 and 1602. so i stopped the restore. but now my iphone is stuck in the restore screen and is not recognised by itunes or com

i have restarted my com, re-installed itunes and repeatedly tuned on and off my iphone to no avail. please help!!!

HT4913 iTunes match subscription and device association

I have recently purchased an itunes match subscription and I was able to associate it with my new ipad mini, but when I try to turn on itunes match on my iphone 5 and original ipad it won't work. I get an error message that says that I do not have a subscription to Itunes match. It references that I need to go to my computer. When I log on to my itunes account to manage devices, I can see the ipad mini, but not the phone original ipad. Any thoughts on why I can't get this to work? The iphone is latest iOS, but original ipad is only at iOS 5.1 (highest I can go with this ipad, but still compatible with itunes match).

Kate,
You may want to try signing out of the existing Apple IDs (as set up on the iPhone and iPad), then signing them back in.
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/HT1311
If the two devices are still misbehaving, you might need to turn them off then back on, or reset them as necessary.
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/HT1430
If the issue you are experiencing is not resolved, you may find more information by using another one of Apple's support resources - https://expresslane.apple.com/GetproductgroupList.action.
Cheers,
Allen

HT4913 My IPhone 5 will not recognize that I have an Itunes Match account. When I try to turn the Itunes Match button on in settings I get a mesage saying I am not subscribed to ITunes Match. This does not happen with my Ipad. Any Ideas what to do?

My IPhone 5 will not recognize that I have an Itunes Match account. When I try to turn the Itunes Match button on in settings I get a mesage saying I am not subscribed to ITunes Match. This does not happen with my Ipad. Any Ideas what to do?

SharmFarm wrote:
Good ev Ning Mario49 firstly I would like to say a great thank you for your attention to trying to help me,,,,, i have looked at the links and will try everything stated first thing…
Hi Mario,,,,
I tried everything in your reply,,, thank you again,, I had done that once before and all was working great,,
I have just now tried the Reinstall via iTunes, about 20 into the download, the iTunes logo on the phone disappeared, and the Apple Logo appeared again,,, I waited until the iTunes stated that the download had finished, and the install was in progress,,,
Nothing happened, still the Apple Logo was visual on the screen, iTunes never recognised the phone which it was on my iTunes account previously,,,
Still just a bunch of lines, maybe 5 or 6 so small writing,, I personally can not read what it is telling me, someone said it reads, incorrect shutdown,,,????????
Please advise,???
I am now at a loss,,, I really became excited when I saw the iTunes icon after putting the phone into restore,,,???
Thank you again
D

Cannot Download Purchased Music After iTunes Match Subscription Expired

The other day my iTunes Match subscription expired (making less money and decided to cut out the cost). I expected to not be able to access music I had stored on my computer (which was the only reason I did Match in the first place), but now, even songs I have very recently purchased using my phone are unavailable. I don't typically buy songs while on my computer, preferring instead to just use the iTunes app on my phone to make the purchases on the go. After purchasing them, I did not think they would not actually be downloaded to my phone. Anytime I try to re-download these songs, I receive a pop up notification stating when my iTunes Match subscription expired. Is there a way to get these songs to play on my phone without having to pay for iTunes Match again? I'm pretty unhappy about this because that was not how Match was advertised to function and don't feel we should have to pay a yearly fee just to be able to restore our purchases we made on the actual device.
My phone is a 32 gb 5S running iOS 8.3.

I've been having a problem similar to this. I click download, it charges me for it and then gives me a message saying there was a problem downloading, an unknown error occurred(-50), check the network connection to make sure it is active and try again. No firewall, no web accelator, network working fine for EVERYTHING else. I think this is because the iTunes servers are overloaded. It seems to have started once they put movies, tv shows, video games, etc. on the iTunes store. I would imagine the download time of these new services are much longer and more bandwidth taxing than the music they've been selling. I usually continue to try for the next few days, maybe trying during off hours to avoid the bandwidth traffic jams, and this SEEMS to help. Although, this is all pure speculation, it is what has worked for me. Still makes me consider paying more at Borders just so I CAN own it when I pay for it. Seems if you take my money I should get the product. Kinda sucky.
Mac OS X (10.4.7)
Mac OS X (10.4.7)

Upgraded now iphone not recognised by itunes

Iphone now not recognised by itunes upgrade failure, phone backup done? phone wiped clean, now not recognised by itunes. Iphone4 only shows symbol - connect to itunes. if rung goes straight to answer phone... can’t reinstall phone setting
Please Help!!!!
Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)
Shuttle Inc SK22V10
iTunes 10.5.0.142
QuickTime not available
FairPlay 1.13.35
Apple Application Support 2.1.5
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 4.0.0.96
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.3.494
Gracenote MusicID 1.9.3.106
Gracenote Submit 1.9.3.136
Gracenote DSP 1.9.3.44
iTunes Serial Number 0012AA2407E53CC0
Current user is an administrator.
The current local date and time is 2011-10-25 10:59:39.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
NVIDIA GeForce 7900 GT/GTO
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:          {03B67EC8-2820-41F2-AEF0-217534063E15}
Description:          VIA Compatable Fast Ethernet Adapter - Packet Scheduler Miniport
IP Address:          192.168.1.8
Subnet Mask:          255.255.255.0
Default Gateway:          192.168.1.1
DHCP Enabled:          Yes
DHCP Server:          192.168.1.1
Lease Obtained:          Tue Oct 25 10:33:36 2011
Lease Expires:          Wed Oct 26 10:33:36 2011
DNS Servers:          192.168.1.1
Active Connection:          LAN Connection
Connected:          Yes
Online:                    Yes
Using Modem:          No
Using LAN:          Yes
Using Proxy:          No
SSL 3.0 Support:          Enabled
TLS 1.0 Support:          Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-10-25 10:42:07.
**** CD/DVD Drive Tests ****
LowerFilters: Pfc (2.5.0.204), PxHelp20 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.2.0.1),
E: PIONEER DVD-RW DVR-111D, Rev 1.23
Audio CD in drive.
Found 8 songs on CD, playing time 74:00 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 04:07:56
Track 3, start time 18:33:06
Track 4, start time 23:01:36
Track 5, start time 37:41:28
Track 6, start time 45:20:46
Track 7, start time 50:53:11
Track 8, start time 61:04:51
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are:   4 10 16 20 24 32 40 48.
The drive CDRW speeds are:   4.
The drive DVDR speeds are:   4.
The drive DVDRW speeds are:   4.
**** Device Connectivity Tests ****
iPodService 10.5.0.142 is currently running.
iTunesHelper 10.5.0.142 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
VIA Rev 5 or later USB Universal Host Controller. Device is working properly.
VIA USB Enhanced Host Controller. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
VIA OHCI Compliant IEEE 1394 Host Controller. Device is working properly.
Most Recent Devices Not Currently Connected:
iPod classic running firmware version 1.1.2
Serial Number:          8K741QXJYMV
iPhone 4 (GSM) running firmware version 4.2.1
Serial Number:          83052PL1A4S
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.

Read here to troubleshoot your issue - http://support.apple.com/kb/TS1591

Why can't i add playlists to my iPhone from my mac while they are connected? I keep getting the following message "some items (meaning all of them) were not transferred because iTunes match is enabled." This is incredibly frustrating.

I keep getting the following message "some items (meaning all of them) were not transferred because iTunes match is enabled." when I try to drag and drop a playlist, song, or album to my iPhone. This was NEVER a problem before iTunes match or the last iOS update. So what is the deal? Why can't i just add music to my phone from the mac? There is space on the phone. The only way I have found to get the music i want to the phone is to have it download from the phone. This is not something i want to have to do: go through and manually add every album and recreate a playlist on the phone when its there on the mac. And, even more irritating, since the new update, when the phone is plugged into the mac i can't actually view from the mac what music is on the phone. This is incredibly frustrating and any help would be much appreciated in managing my music libraries for each device.

Hi,
You cannot manually manage music with match turned on on your iOS device. If you want to manage music manually, you will need to turn off match on your iPhone.
Jim

Can I cancel Itunes Match Subscription?

Hello,
While living in the UK during my 2 year visa, I downloaded Itunes Match. I have now returned home to Canada. I need now to change my billing information and my country/region in order to download any new music or apps.
In the Itunes Store under Account information i am given the option to change my country or region , when doing so I get this message " You have an active Itunes Match subscription; you must cancel it before you change stores."
I have the option to -do not renew-, but no where can I find to "cancel subscription" . Please help, I would like to use the App and Itunes store again. What do I need to do?

Hi,
Read this https://discussions.apple.com/docs/DOC-5432
Jim

My iphone is not recognised by itunes or my computer

My iphone is not recognised by either i tunes or my computer. Everything was working fine but now when i plug my phone into the computer it does not charge up the battery nor does it appear in tunes or my computer.
I have gone through the apple checklist in trying to resolve the problem going into device manager as advised in the apple help guide.
I have reinstalled i tunes as advised, restarted the apple mobile device. When I come to 'verify that the apple mobile usb driver is installed' . There is no apple mobile device usb driver listed under 'universal serial bus controllers' so I followed instructions to install it as per apple website.
In the device manager box under 'other devices' it shows iphone and unknown device both have which have an exclamation mark in a yellow triangle over them.
I followed the instructions to update the apple mobile device driver under 'if only apple iphone appears' got to 'click ok in install from disk dialogue' which is point 8 in the instructions and then point 9 'click next to finish the driver installation steps'.
However this error message appeared - 'windows encountered an error installing the driver software for your device' stating it found the driver software but encountered an error trying to install it. One of the installers for this device cannot perform the installation at this time.
Any help greatly appreciated.
Thank you

Ok Ive gone to support.apple.com and the heading is 'iso:device not recognised in itunes for windows'
Following all steps listed then at step 5 'verify that the apple mobile device usb driver is installed....
In device manager I can see two issues a) under heading 'other device' it lists two....iphone and unknown device...both have ! in a yellow triangle.
Under the heading univeral serial bus controllers I cannot see Apple Mobile Device USB driver so I carry on to the section stating 'Reinstall the Apple Mobile Device driver.....
I click on start and in dialog type devmgmt.msc
I expand the sections imaging devices / other devices / universal serial bus controllers
The guide then says look for the entry that recognises the device as a camera howver all Ican see near this is under 'other devices' where it lists iphone (and unknown device) both with ! in yellow triangle
The next guide entry offers 'If only unknown device appears' or 'If only apple ihphone/pad/pod appears' however I can see both unknown device and iphone.
If I click on 'unknown device' > properties>details>Hardware IDs it shows nothing in the box however under the 'general' tab it states ''This device is not configured correctly (Code 1)'' and suggests clicking update driver. Doing this displays error message - ''Windows encountered a problem installing the driver for this device'' saying ''Windows found driver software for the device but encountered an error while attempting to install it - WPD FileSystem Driver - One of the installers cannot perform the installation at this time''
Doing as above but by clicking on 'iphone>update driver > browse my computer for driver software > let me pick from device drivers on my computer > Have disk > mobile devices two items are shown a) Apple Mobile Device USB driver b)MTP ISB device....
Highlighting (a) and clicking 'have disk' and locating the usbaap164 file in c/common files/apple/mobile device support/drivers then double clicking this file and OK in the 'Install from Disk ' dialog and next again gives error repsonse as above in terms of encountering a problem installing driver but this time lists Apple Mobile Device USB driver.
Sorry for the long winded step by step hope this helps explain things a bit!

IPhone 5 is not recognised by iTunes (Mac)

Okay so recently the sleep/wake button on my iPhone 5 was beginning to stop working. Turns out that this is a common problem, and Apple were happy to replace my phone as it was still under warranty. I went through the setup assistant and it prompted me to either:
set up as a new iPhone
restore from iCloud backup
restore from iTunes backup
I chose the last option, and the new iPhone was not recognised in iTunes. I gave up on this and just decided to set up as a new iPhone, and decided I would restore from a backup later. So I completed the setup and yet iTunes will still not recognise the phone. I have tried quitting iTunes, restarting my Mac and restarting my iPhone multiple times. I followed all of steps on the troubleshoot guide: http://www.apple.com/au/support/iphone/assistant/itunes/
My Mac is running OSX 10.8.4 and iTunes 11.0.5 and my iPhone is running 6.1.4.

What is the version of iTunes on your Mac...?
What is your Macs Operating System...?
Click on the Apple icon.. Top left in Finder...
ï£¿ > About this Mac > Version...what does it say?
iPhone 5 Syncing
Syncing with iTunes on a Mac or PC requires:
Mac: OS X v10.6.8 or later
PC: Windows 7; Windows Vista; or Windows XP Home or Professional with Service Pack 3 or later

I phone not recognising my itunes match subscription

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