I phone not updating

i spent 30 mins downloading the latest update pluged in then lost everything and had to use another computer to restore my iphone i have tried this twice now any ideas?

now first you got to delete all lines containing the gs.apple.com file in the host file in your computer here is how you go about doing that
go to:Local Disk C:\Windows\System32\drivers\etc
open the etc file you will have a file with the name HOST then open this file with either notepad or blocknote
then you will fine either 1 or 2 lines which have the gs.apple.com file embedded between delete everything on those lines including the gs.apple.com
but before doing so make sure iTunes is close on you computer
then do restart your computer
Next now make sure you have internet running on this computer the go ahead to open the iTunes application, then next you should connect just the USB dock connector of your phone to the computer without the phone connected yet
then next make-sure your phone is switched off
then next push-down and hold the home button for say 15 to 20 seconds
still holding the home button connect your phone to the USB Dock connector(not it should be connected already to your computer)
while still holding down on the home button and phone now connected to the computer you will get a message on itunes which prompts you to restore your phone before using
Now you can let go of your home button then click okay and restore
hope this helps you!!

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Phone not updating Facebook Contacts

I recently had to get a new Droid 2. I used backup assistance and all my phone numbers are in the new phone but my phone will not update the pictures with Facebook. When I go into my contacts it does not even show a facebook profile linked to the client. I have tried everything. I have deleted the Facebook app and re-installed it several times. I even let the phone sit overnight and it never connected the accounts, it has on those contacts that have a twitter or google+ account. My previous Droid 2 connected to the facebook profile. I don't know what to do. Any suggestions?

chsoccer0326 wrote:
I am also having the same problem, the contact pictures werent updating with facebook so i deleted the facebook app and tried syncing again and now no facebook contacts will load at all. I followed your instructions and deleted the facebook app, redownloaded it and added facebook back in my accounts. However, I have the droid 2 and there is no option to sync. In the settings there is only an accounts tab and not one that says accounts and sync. Any suggestions?
Seems you have tried multiple troubleshooting steps to resolve the Facebook Contact issue. I would like for you to check one more setting for me. Making sure you have re-added Facebook as a syncing account, check to see what "Display groups" are selected to be displayed in your contact list.
Please let me know your findings.

HT1414 i phone not updating or upgrading

hi ,
my i phone 4 is not updating or upgrading and i've tried all things its said to do but it keeps coming up with sorry the i phone can't conect to the apple software?

If the iPhone is locked to O2 then only O2 can unlock it contact them and understand their terms for unlocking

I connect my iphone 4 to my itunes and when I press update to get the new iOS 7 software, it says "This version of iTunes (10.6.3) is the current version" and it tells me to press ok. Why is my phone not updating??

My phone says it is connected to itunes and beside the update button it says "a newer version of iphone software is available (version 7.0)...." but when I press 'update' a box pops up that says ""This version of iTunes (10.6.3) is the current version" and then I press okay and nothing else happens. I'm getting frustrated. if anyone can explain to me why I can't update please tell me! Or else I'll have to call up Apple I guess.
thanks!

You have answered your own question:
"requires 10.6.3 or higher"
" i upgraded my itunes to 10.5 "
You need itunes 10.6.3 or later.

Itunes user id on phone not updating

I've updated my itunes account but I still get my old user id on my phone. how do i update the user id on my phone to the one on my computer?

Hello, 34sandy.
Thank you for the question. This behavior is normal if updated on another Apple ID account holders computer. To change the Apple ID on your device, follow the steps in the article below.
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/ht1311
Cheers,
Jason H.

Email on phone not updated when I log on via laptop internet

I have Gmail that I access at home on my laptop, then of course I have the same account on my phone. So earlier I was on my laptop and deleted some email that still appeared on my phone afterwards. Shouldn't it have been deleted from my phone too? Thanks.

Only if you went into your gmail settings and set the account as an imap account.

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Phone not working after update volume. Battery life resets on own

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Very sad customer

Hello 2canoes and welcome to the BlackBerry Support Community Forums.
Sorry to hear you're experiencing issues with your device after updating your software.
It's recommended you contact your mobile service provider for investigation on this matter and to open a support ticket with BlackBerry technical support.
Thanks!
-HMthePirate
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Phone not working after OS update, phone not working after OS update

phone not working after OS update, phone not working after OS update

I do have a questiion. I started the most recent iOS update on my iPhone last night and before it was ever completed a message appeared on my screen. It is a pic of the docking/charging cord with an arrow pointing to an iTunes logo...HELP!!!!! I have tried holding down the home key and power button several times and the same message continues to appear.

ZR will not update - Phone is a brick

My 2 month old Xperia ZR (purchased unlocked from Amazon at $549 US) is now a brick. I bought this phone for its ability to survive underwater, dust resistance and drop test. It seems just the rugged phone that I needed for 24x7x365 support duty.
Well, I should have asked if the phone would survive an upgrade. Apparently, it does not.
Performing the 10.3.1.A.2.67 system upgrade failed as I used PC Companion on Win7. I was warned it would take 30 minutes for the upgrade by PC Companion. At 26 minutes, I received an error message. The retry also failed. Then, the driver would not load and Win7 kept telling me the ZR was an unknown USB dev ice.
BUT, by this time, my phone was a brick. It would turn on, show the SONY logo and, then, turn off.
So, I call Sony Mobile Tech Support (1-866-766-9374 or 1-877-7XPERIA). Mayelin sent my a procedure to try in recovering my phone. No go. So, I call back and talk to Jamie. She doesn't even want to read my case notes (1-840176438). She goes to read the notes and transfers me to Mr. Dialtone. I call back and take to Natasha and ask for a Supervisor. Apparently, Sony does not staff their Call Centers with Supervisors. So, she asks for my number in order to have someone in Escalations call me back. No, she did not know when the callback would take place nor any timeframe like that there.
After 25 years of technical support experience in data networks, I know bull**bleep** when I hear it. There really ought to be a law that mandates Supervisors be present and available at all times a support call center is operating. The support bull**bleep** performed by companies such as Sony, and/or its outsource support vendors, is just criminal considering how much their products cost. Very unprofessional and user hostile.
I have included the procedure sent to me by Mayelin. It may be of help to some other poor and unfortunate person who might have also bought this Hercules of a phone.
I will wait until Monday when I might be able to get a Supervisor. I will then discuss how useless it is for me to undergo their 7-10 business days "evaluation" return-to-factory service when their system upgrade killed my phone. I would expect and advance replacement on the next business day at the very least. BUT, apparently, $549 does not get you this when you buy one of these indestructible phones.
How sad. Has Sony quality really come to this? I own a lot of Sony A/V and some professional products. I just bought one of their new VAIO laptops at top dollar from a Sony Store (Stanford Shopping Center).
If this experience has taught me anything is that I should probably stick to Sony Ericsson or not buy Sony Mobile products at all. My old Sony-Ericsson T515 never gave me any hiccups as big as this Xperia ZR is giving me.
ZRSUCKS
Dear ZRSUCKS,
Thank you for contacting Sony Xperia™ Online Support.
We have an extended guide that should help you fix the issue on your phone, please follow the instructions carefully:
Visit this link:
http://www.sonymobile.com/us/tools/pc-companion/
Click on Download PC Companion
Run the software and install it
Turn the phone off and disconnect it from the computer
1. No matter what the program says do not connect the phone until you complete step 9
2. In the welcome screen you will see the different modules available for you including the "Support Zone" option. Click on "Start" below it.
3. On the next page Click on "Start" under "Phone Software Update"
At this point if you get an error stating that "Unable to install update components" or "Server is busy" , then please proceed to step 12
4. The program will say that there is no phone connected. Click on the option below that reads: "Repair my phone" the program will issue you a warning about the content that you will lose during the update
5. Choose the option to continue.
6. The program will issue a final message warning you of possible data lost during the update. Click on the checkmark and then on "Next".
7. After that, the program will download the necessary information (5 to 6 minutes) and it will present you with a list of phones.
8. Choose your phones model from the list then click on "Next" then you will see a new section telling you how to connect the phone. (don't connect it yet)
At this point the phone must be off and disconnected from the PC.
9. Connect the cable to the PC not to the phone, then while pressing and holding the indicated button (in the steps on screen an specific button will be shown for you to press on the phone) connect the cable to the phone and keep holding the indicated button until the program says "the update of your phone has started..." (in some cases a message of "Installing drivers" will appear before the message of "the update of your phone has started..." is shown.)
10. If you failed to follow the steps correctly the phone will turn on and it will request that you "Proceed with the following steps, slide down the notification bar", If this happens disconnect the phone from the cable, turn it off and repeat from step 9).
11. If the phone is connected properly, PC Companion will proceed with the update ( It will tell you to let go of the back key) then wait for the update to finish and follow instructions on screen to disconnect the unit.
Dear Customer,
12. If "Unable to install update components"
1. Close PC Companion
2. Install Java from: http://www.java.com
3. Start PC Companion again and try to do the software unlock process once more.
Note: If you wish only to update the unit wait for the program to open and then select the quick link on the upper left corner that says "Update Phone/Tablet" and follow the instructions to perform the update. (the PC may request for the phone to be placed in Mass Storage mode. Do this by going into Settings>Xperia>Connectivity>USB connection mode)
As part of Sony Mobile's commitment to excellent customer service, we offer a wide variety of mobile products to suit your lifestyle. If you require more information, or have any other questions, please visit www.sonymobile.com or call us at 1-866-766-9374 .
Kind Regards,
Mayelin
Sony Xperia US Customer Services

Use SUS instead
Update Service (SUS)
http://www.sonymobile.com/gb/tools/update-service/
http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe
Don't forget to give Kudos (Click on the half star + )
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

I have a macbook, an ipad, and an iphone with the Mail app on all three synced through icloud, but when I read and delete emails on my phone, the inbox on my ipad is not update, so I have to go through and mark as read or delete messages again. How can I

I have a macbook, an ipad, and an iphone with the Mail app on all three synced through icloud, but when I read and delete emails on my phone, the inbox on my ipad is not update, so I have to go through and mark as read or delete messages again. How can I sync my iphone and ipad? (it seems like each is synced only to my laptop, so don't synchronize until I go home and use my laptop.

POP: yahoo, aol, comcast/time warnder/road runner
Imap: google, hotmail, and more including icloud.
If you want to use multiple devices - move to imap, I would even say "exchange", but Google does not support free exchange anymore, since January of that year. So Ironically Icloud or Hotmail would be my choices right now.
To find out more about what happens to you, search on Google "difference between pop and imap"

I have the iPhone 5s. I synced it with my Mac and got all the old apps from my old phone. I was not able to update any of the apps on the old phone and they will not update on the new iPhone 5s either! What can I do?

I have the iPhone 5s. I synced it with my Mac and got all the old apps from my old phone. I was not able to update any of the apps on the old phone and they will not update on the new iPhone 5s either! What can I do?

Hey there rmflint,
It sounds like you are wanting to update the Apps that were synced over from your computer to your new iPhone 5s. If you are clicking Updates in the App Store in the bottom right corner, would you mind clarifying what happens when you are trying to update them?
App Store at a glance
http://help.apple.com/iphone/7/#/iph3dfd8c19
Thank you for using Apple Support Communities.
Take care,
Sterling

Can't add music my iPhone from iTunes. When I try to drag a song over to my phone, I get the circle w/ the syncing line through it, but it does not update/load. [Manually manage music and videos] is checked. And, this is the only Mac I have ever used to

Can't add music my iPhone from iTunes.
When I try to drag a song over to my phone, I get the circle w/ the syncing line through it, but it does not update/load.
[Manually manage music and videos] is checked. And, this is the only Mac I have ever used to add music to my phone.
Also, just updated the phone's software today, and iTunes' software is already up to date.

Hi Gregg,
Have you tried resetting the device (nothing will be lost): Hold down the Home and Power buttons at the same time and continue to hold them down until the Apple appears (up to 30 seconds). Once the Home screen redisplays, see if your Music app is behaving normally.
Cheers,
GB

HT201269 My iphone contacts are not updating to Icloud, I can create a contact in Icloud and it will update to my phone but I cannot create a contact on my phone to have it update in the cloud, I am using Itunes as the bridge

My iphone contacts are not updating to Icloud or Outlook, I can create a contact in Icloud/Outlook and it will update to my Iphone but I cannot create a contact on my Iphone to have it update in the Cloud/Outlook, I am using Itunes as the bridge. I originally installed the Icloud manager to sync my contacts to Cloud/Outlook, but I did not like the functionality, when I uninstalled the Cloud manager and and installed Itunes I noticed that the none of my contacts in the phone updated to Outlook.
Thanks in advance.

Hi Cyclops12,
Welcome to the Support Communities!
The article below may be able to help you with this.
iCloud: Troubleshooting iCloud Contacts
http://support.apple.com/kb/ts3998
Cheers,
- Judy

While my iphone (6 plus) is synced with icloud, the contacts on icloud are several years old! My phone shows that it was backed up this morning to icloud. Any ideas on why icloud is not updated with my contacts?

While my iphone (6 plus) is synced with icloud, the contacts on icloud are several years old! My phone shows that it was backed up this morning to icloud. Any ideas on why icloud is not updated with my contacts?

Howdy Mishka2015,
The article linked below details a number of troubleshooting steps that can help resolve issues with your contacts and iCloud.
Get help using iCloud Contacts
https://support.apple.com/en-us/HT204150
Sincerely,
Allen

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