I phone zoom's to and i can't get it back without hard booting

Twice today my i phone zoomed and I couldn't get it back.  The first time I went to a Verizon store and she did a hard boot to get it back.  Tonight it happen again.  I did a hard boot (she showed me how) and I got it back.
The first time it happened I have no idea what I did.  Could have "double clicked" without knowing it.  Second time, I was putting the phone down and it happened again.
I'm wondering if there is a problem with the phone (I've had it about 2 wks)  or is there something else???
Also last week when I turned the phone on there was an icon on the first page missing.  It turned out to be the face time icon.  It's nowhere on my phone.  I have no idea how to get it back.
thank you barbfroml

barbfroml wrote:
I think this is the answer for me until I know what I'm doing a little better ,
thank you.
The User Guide is available at http://support.apple.com/manuals/ or downloadable from iTunes as an iBook.

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