I placed an order online - pick up person option not working

I placed an order online, as I have done many times, but was unable to make my wife the pick-up person (she is always the pick-up person as she works right by the store and is also in my profile as friends and family primary pick-up person), however, this time I was not given the option to pick her. When the order was processed, I received an email for pick up, this also said I could change the pick-up person, but when I clicked that link it did not give me anything but a store change option.

Hi bass2777,
While I usually place online orders for ship to home, it can be rather convenient to pick up an order in-store if I’m out and about. I can imagine it’d be very nice to have your wife so close to your local store, so I’m sorry to hear the “friends and family” option wasn’t available for your latest purchase. Some items, such as contract phones, are not eligible for “friends and family” pickup, so depending on what was purchased, this could explain why you were unable to select your wife as the designated pick-up person at the time of ordering it and why modifying your order at a later date wasn’t an available option.
While I realize this may have inconvenienced you, I hope you were able to make it out to the store to pick up your purchase. If you have any questions about this though, please feel free to send me a private message with your order number for further review. You may do this by logging into the forum and clicking on the blue button included in my signature below.
Best wishes,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

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