I plugged my iphone into my desktop today because i wanted to download photos, followed prompts for upgrades and icloud. next thing my contacts, photos and messages are gone, instead i have my sons photos contacts, messages! interesting but want my stuff
tried to download photos to my pc and followed prompts, upgrade, photos are gone, instead have my son's old picks
The first time an iPhone is connected to iTunes that is used to sync with another iPhone or iOS device, you are prompted to transfer the backup for the other iPhone or iOS device or to set up the iPhone as a new iPhone.
The former does as provided - it transfers the backup for the other iPhone or iOS device to the iPhone replacing all data on the iPhone that is included with the backup being transferred. The latter does nothing allowing you to make your various selections for the iPhone sync preferences with iTunes.
This is designed to be done right away with a new iPhone.
If you don't have a backup for the iPhone with iTunes on your computer and don't have an iCloud backup that hasn't been updated since choosing to transfer the backup for your iPod Touch to the iPhone, the data that was on the iPhone is gone.
Similar Messages
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i plugged my iphone into my desktop mac to put my itunes music on and now all my contacts and photos are gone can i get them back?
You can get your information back if you have previously done a backup in iTunes or iCloud.
http://support.apple.com/kb/HT1766
Go to this site and click on how to restore from backup.
This will help you with putting the information back onto your device. -
My computer caught a virus. My entire drive was wiped clean, however, I had recently done a backup to a portable hard drive. When I got my computer back from the tech, and logged into my itunes, my library shows all my songs, but NONE of them have a music file associated with it - therefore I cannot play it. I have located the music files on my external hard drive, confirmed they play, but don't know how to go about getting them from my hard drive to my computer. Can someone please help me?????
In iTunes, go to File > Add to Library and select the files/folders you would like to add.
You can also choose to consolidate library after that to move them off the external. -
I am trying to upload photos from my iPhone to my macbook but each time I plug my iPhone into the macbook, a message comes up which says my device is locked with a passcode and I cannot load the photos. When I plug my phone in, it is on the home screen and unlocked so I don't understand what I am doing wrong. This has never occurred before. Please help.
Get a powered USB hub.
https://discussions.apple.com/community/notebooks/macbook_pro?view=documents -
hi there
i have just bought a new laptop and have installed itunes onto it but i am worried that if i plug my iphone into it, that i will loose all my apps, contacts and photos!!
please help!!I will try and be helpful unlike the the first two posters!!
When you say installed iTunes I am guessing that its just the program and not your old library? in which case when you connect your iphone you will get a message warning you that you will be replacing the data on the iphone with the library on the new laptop i.e. an empty itunes.
If this is the case what you need to do is on your old laptop,
1: open itunes and go into preference/settings and go to advanced and make sure that consolidate and keep organised are checked.
2: Then go to file and click consolidate library.
3: close itunes and then go to start and open "My Music" folder.
4: Drag the iTunes folder out of My music and put it on an external drive or network the 2 laptops.
5: on the new laptop open "My Music" folder and drag out to the desk top the itunes folder
6: from the external drive or network drang and drop the old iTunes library into the "My Music" folder on the new laptop.
now close it and restart iTunes and your old library should be visable and when you connect your iphone it will identify its the correct library to sync with. -
When I plug my iPhone into my computer to sync my iTunes I get a message that says "iTunes cannot read the content of the iPhone" and wants me to restore my phone back to factory settings. Any suggestions so that I don't have to restore? I have all of my stuff backed up on iCloud but I really don't want to go through the hassle of wiping it clean and putting everything back on.
This is a post from a user named edgar999 and it worked PERFECTLY:
"OK - this is how it works:
In order to backup from iCloud you cannot use iTunes!
Therefore disconnect your device from your computer.
Turn on your device and go to Settings and then go to General.
At the bottom of this submenu there is a buttom "Reset"
If you push that buttom you see 6 different Erase settings to chose from!
Chose "Erase All Content and Settings" because this will wipe everything from your device and will let you restore from iCloud! (I tried the top "Reset All Settings" but that did not let me use iClouds afterwards!)
Once you pushed that buttom your device will be wiped clean and after some time you will see the Device Welcome Screen like on a new device!
After choosing your location you will be asked to setup your WiFi-conection. After you joint to your Wifi you will be given the choice to restore the iPad from a backup from the iCloud. Choosing this backup will prompt you with your apple ID and password.
Restoring from a backup can take some time. The process uses your Wi-Fi connection to download settings, content and data. If you had a lot of content on your device, this can take a while. The restore screen should give you estimates at each stage of the restore process, starting with restoring the settings and then booting into the iPad. When the iPad home screen appears, the device will continue the restore process by downloading all of your applications.
If you are restoring from a backup because you have run into problems with your device that can only be solved by restoring it, you can first choose your latest backup. If you still have problems, you can move on to the next latest backup, repeating the process until (hopefully) the problem is cleared."
THANK YOU edgar999!!!! -
After plugging my iPhone into my computer something happened to my phone that took seconds and now I cannot find my photos of my holiday. Where could they be and what was this that happened to my phone. I was not asked to do anything and nothing was said after it happened, it looked like an upgrade or a download not sure something ran across the the screen and that was that. I had approx 600 photos please help me.
1) ensure iTunes is authorized for your iTunes store account(s)
2) connect your device and right-click or control-click it in the iTunes Source list, then choose transfer purchases from the shortcut menu that appears.
3) sync the device
iTunes will wipe the iPhone but, since you transferred your purchases in the previous step, your content will be in your library and you can re-populate the iPhone with it.
above works for purchases from the iTunes store. for everything else, check out this post by Zevoneer. -
my itunes will not open at all. it occasionally will open but when i plug my iphone into it the program freezes and crashes. please help as soon as possible
i think i might have a solution... i have windows vista and after i installed to latest itunes update everytime i tried to open it it would freeze. I tried everything, including uninstalling itunes and all of its components and reinstalled it numerous times. So i went to the itunes folder in my folders, not on itunes, and i deleted my itunes library and playlists. After that it worked just fine, all of my music was deleted but luckily i had my files saved elsewhere.
I hope this helped! I know its frustrating and APPLE/ITUNES NEED TO FIX THE PROBLEM!!!! -
I have had this problem before but apple didnt know how to fix the problem so they replaced the phone.
I plugged my Iphone into the computer and went into Itunes and restored the phone because it wasnt working properly. it saved my data and then when it turned itself back on after the restore it was at the main menu when u get a new phone and have to set it up, so i went along and did the normal selections as i did when setting up the phone and when it got to where you choose to set up as a new iphone or restore from previous date with data i chose the restore option, it then said i had no service and the sim card was not compatable for the phone, i turned the phone off and it still says the same thing, im not sure what to do and im very annoyed with how it has happened a second time and ive only had the new phone for about three to four weeks now if that.
what do i do?I went back to iOS 7 and my backup file is restoring but when its done nothing is on my phone still and only takes 11-15 minutes to restore the backup instead of taking 25+ minutes like usual so I guess the backup is corrupted. How can I fix this?
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My home base computer has been authorized to play music my friend has downloaded from iTunes. I can upload that music to my iPhone and play it on the phone without any issue. When I am at work, I plug my iPhone into my computer and play music through my work computer. But the music is not manually managed, nothing is being stored on that computer, it simply streams through to the headphone jack, allowing me to use iTunes as a control panel for the phone's music library.
I can play my own music just fine (because my work computer is authorized for my account). But I can't play my friend's music, because my work computer isn't authorized for HIS account. Nor should I expect him to waste one of his 5 authorizations on my work computer.
But why does it need to be so? If I'm already authorized to play his songs on my iPhone, then what difference does it make if it's streaming through my work computer or not? Why does Apple care, and why are my music playing rights being unnecessarily infringed? I am currently a very unhappy iTunes customer because of this.
We don't have to buy music from iTunes you know. If I buy the CD, I can upload it without any of these play rights issues. I can give my friend my CDs while he gives me his and all of this goes away. The harder and more user unfriendly playing music from the iTunes Store becomes, the less likely we'll be to buy it. This is a very simple fix. If my home base computer is authorized and I can put music on my iPhone, I should be able to play that music off the phone anywhere at any time, so long as I'm not making a copy. And I am not making copies. Fix this or we shop elsewhere.I spent an hour on the phone w/ apple support this morning. I went through all the trouble shooting and it appears everything is working fine...until you plug the phone in and try to use itunes. Then they put me on hold for 20 min. While they did this i had a guy at work who had an older version of itunes on his cpu plug my phone in. Voila! It popped right up in iTunes. Their product specialist told me to uninstall and reinstall iTunes 8.2. Didn't work. Then they told me to uninstall and reinstall an older version of iTunes. That way I could get music on my phone, but I would not be able to update to the newest version of the iPhone OS. That's great and all, but it really hasn't solved any problems. I'm giving apple the benefit of the doubt due to the fact they just released the newest version of itunes, a new iphone, and a new iphone OS; so there's bound to be bugs and fixes. But that goodwill probably won't last to long. So if they won't fess up to the fact there's a problem w/ the new iTunes soon and fix it I guess they're going to have to give me a new phone.
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I just plugged my iPhone into my Mac. I got this pop up - The iPhone cannot be used because it requires iTunes version 11.1 or later. Go to www.itunes.com to download the latest version of iTunes. I went to the address and updated my Mac but the pop up still comes up - I can't find out if they mean my iPhone needs to be updated or how to update it if that is the case.
Hi RileyAvaCadenRiver,
If you recently updated your iPhone to iOS7, you will need to update iTunes on your computer to iTunes 11.1 or newer for it to correctly recognize the iPhone. You may find the following link helpful:
Apple: iTunes 11.1.1
http://support.apple.com/kb/DL1614
Regards,
- Brenden -
I used to be able to sync my iphone with itunes, but now when I plug my iphone into my computer it no longer syncs or even shows the device icon. Could this be because I have an old iphone and it's not compatible with the latest version of itunes?
Refer to this article under section 4: Verify that the Apple Mobile Device USB Driver is installed
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538 -
I bought songs on itunes through my iphone not too long ago. When I went to plug my iphone into my computer to sync, itunes asked me to restore my phone. I backed my phone up, but now i cannot find the songs i purchased through my phone. I've looked for the songs in the itunes store, but it said that i had not purchased any of the songs.How do i get back the songs?
There is a backup plan after doing the Restore. Read this.
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My husband plugged my iPhone into his computer, created an account and now when I want to add apps it asks for his password not mine. How do I get my account back? Tried plugging it into his computer again. No prompt to change account back to mine.
Hi Trishw,
At the top of the iTunes Store window, you will see who is logged into iTunes. I'm guessing from your description, that it is your husband. If it is, click on the name to display the dropdown, log him out and sign yourself back in:\
Cheers,
GB -
Ever since i plugged my iphone into the computer, all of my music has been messed up. The songs don't have the right album cover i guess they all just got mixed up somehow. i dont know but its annoying and im not sure how to fix it.
If not this:
iOS: Wi-Fi or Bluetooth settings grayed out or dim
If not successful, an appointment at the Genius Bar of an Apple store is usually in order.
Apple Retail Store - Genius Bar
Then
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar
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