I-pod crash , possibly? Big, red X is all that displays

It's very weird. Earlier I was having trouble with it, and now I've tried the five steps, I've also tried multiple times to get around somewhere in My Computer, but now there is no sign that the I-pod is even plugged into the computer. I don't know if it's just not recognizing the hardware in the USB port or what. All I do know is that the only thing that is showing on my I-pod is a brief apple logo followed by a large X in a circle. Under this it says "itunes.com/support/ipod"
and I tried going to this site and was directed to a URL that doesn't even exist!
Help would be much appreciated.

see if this helps
http://discussions.apple.com/thread.jspa?threadID=1591975&tstart=0

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