I pod disabled because of forgotten password, was never synced with i tunes. belongs to my 7 year old daughter. someone please help me fix it
please help me fix my 7 yr. old daughters i pod!!she made a password without my knowledge,because thats what big brother does.well needless to say she forgot it and now its disabled before it was synced with i tunes. she only had it a few days!! it was also bought used from game stop. can someone please help!
Disabled
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If you previously synced to the computer then you may be able to recovery use of the iPod without erasing the iPod by following the instructions here:
Disabled Recovery-must use syncing computer.
Similar Messages
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Can I restore my iphone5 to factory settings if it was never synced with iTunes??
I dropped my phone in water, dried it out in rice and turned it on. It instantly gave the me black apple icon screen. I plugged it into my PC and itunes recognized the device. It said that it was in restore mode and to restore it to factory settings. I started the process, but it kept stopping after it began updating my iphone. I'm wondering if it was doing this because I never synced my phone to iTunes previously and we only have the must recent version of iTunes on our PC, not the previous operating system version. I attempted to download the firmware for the prior version, but when I click 'alt' and then 'restore iphone' and choose the the prior firmware file, iTunes just tells me that the firmware is outdated. Any advice? We do not have a Genius Bar anywhere within two hours of my location; so am trying to repair it on my own until I can purchase a replacement. Thanks.
Hello Sprashley,
Thank you for using Apple Support Communities!
I would try these steps from the article named:
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694#error9
Error 9
This error occurs when the device unexpectedly loses its USB connection with iTunes. This can occur if you manually disconnect the device during the restore process. You can resolve this issue by using USB troubleshooting, using a different Dock Connector or Lightning Connector to USB cable, trying another USB port, restoring on another computer, or by eliminating conflicts from third-party security software.
All the very best,
Sterling -
I was directed to this ridiculous article that was zero help. My problem is a ghost apple id from an account dead and gone.Ever since I created a new apple id I have been haunted by the ghost of accounts past.It creeps out of the closet and shows up in all sorts of apps asking for a password that I do not, nor did I ever know. Then I updated and synced my ipod touch with my pc-thats when it really hit the fan! I cant update apps or buy songs without giving them this password IDK. I am logged in w/ MY apple ID but when I go to purchase or update- this ghost id slams up to thwart my plans. what the flapjacks is going on? I understand I purchased these apps w/ this old id but the psswrd of that id was changed (it was my sons) after I created my own to use.He initially set up the ipod for me as a gift.Now he is out of the country and I have no idea what the old id's new password is.and why should I? when I have an id that was working fine?
This makes sense to me. I think the issue is your misunderstanding. If you purchased an item, your Apple ID becomes tied to that permanently. So when you try to update that app, you need the password to the ID that 'OWNS' that application.
Also, I suspect you have a different ID signed into the device, which is why you can't buy with your own. That article listed shows how to change the signed in account.
iOS: Changing the signed-in iTunes Store account
http://support.apple.com/kb/HT1311 -
im trying to activate my ipad and an error message'your ipad cannot be activatewd because the activation server cannot be reached.
How do I connect?You don't have access to a computer, some other options are...l
Wait for a while and try again
Try activating your iPad using another WiFi network
Ask someone who does have a computer running iTunes for help.
Take your iPad to an Apple Store and ask them for help. -
Basically, my phone has almost nothing on it and it says that it's almost out of storage.
You need to tell us what 'almost nothing on it' really is
Under settings/general/usage it'll show whats on your phone. My wifes email was 5.4 gig on her phone ! She had deleted every message/sent item/trash but still it was 5.4 gig ?!? In the end i deleted her email account settings, then set it up again and then it was down to 0.1 gig.
Look at your usage list and see whats hogging all the space -
My 3 year old put in the wrong password too many times. I did not have the setting on that says to erase device. So why can't I unlock it? Is there a "backdoor" way to put in the password? like with iTunes?
Thanks!There's no back door. The passcode is doing it's job.
If you cannot remember the passcode, you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and resync the data from the device (or restore from a backup).
If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present.
You may have to force iPad/iPod into Recovery Mode
http://support.apple.com/kb/ht4097 -
I have a ipod 5th gen and i changed my password because everyone knew it. I had forgotten it and now it is fully disabled. I can not get it online anymore and i have tried everything to get it restored. Please help as I am really worried
Disabled
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: Back up and restore your iOS device with iCloud or iTunes
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode. -
My ipod has been disabled for 22,777,704 mintues and when i try to restore it is says it cant be restored because the ipod is locked. there is no where to enter the password. i font have the computer it was originally synced with. help please!!
Hi saraali,
Follow the instructions in the support article link below that best apply to your situation:
http://support.apple.com/kb/HT1212
Cheers,
GB -
Mhm,We'll I have worked 3 months to get a good gamecenter account but it just goes away? Someone please help I'm really annoyed
I know how to but it doesn't lets go back to my old name it says it was taken
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Grandkids set up ipad2 for grandma. Passcode forgotten and never used again. The ipad was never turned off, and was never synced or connected to main PC. No iTunes installed on PC. Yesterday while visiting with owner, I downloaded an app for her. It installed and restarted the ipad. Passcode is now needed. What to do?
If Find my iPad was never set up then scroll down & follow the directions under Recovery Mode:
Forgot passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support
If it was and the activation lock is triggered, then you will need to know the original Apple ID & password that her grandkids used to set it up or have them sign into iCloud & remove the device from Find My iPad before you can Restore it.
iCloud: Activation Lock
Find My iPhone Activation Lock: Removing a device from a previous owner’s account - Apple Support -
Verizon Iphone 4 without sim card is locked because of forgotten passcode. Can't access serial number because of having no sim tray. Never synced with itunes. Recovery mode always comes up with an error. are there any solutions on resetting the phone?
Are you looking for the serial number or the IMEI? If the phone was active on your Verizon acount, Verizon can give you the IMEI.
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Password disabled phone + broken sleep/wake button + never synced to itunes
A very frustrating problem:
1. My iphone 5 was disabled by a friend (She typed in too many wrong passwords).
2. The sleep/wake button (NOT HOME BUTTON) is broken so I cannot get into recovery mode manually.
3. My iphone was never synced to itunes.
I've seen a couple of solutions but so far none were viable for a iphone that had all three of these conditions.
Any possible ways to get out of this?
Any kind of suggestions/support would be appreciated!Unfortunately, sometimes kids like technology too much to keep their hand off. Hence the password set up. It isn't always about forgetting passwords. I attempted to follow the directions on the apple site. It didn't work. I went to the AT&T store and she could help except printing off the same page i tried. I called Customer support & they wanted to charge me. I called back and got someone more responsive. He said I was doing everything correct. He suggested to reconnect the computer w/Ethernet connection rather than wireless. Disconnect the computer and restart. That seemed to work. I lost all photos etc from vacation but I can use it.
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I already reseted my apple id password but after resetting the apple ID every time I want to login it still says your apple id is disabled. What can i do someone please help me.
Maria-2 wrote:
I already reseted my apple id password but after resetting the apple ID every time I want to login it still says your apple id is disabled.
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
This is the most frustrating site and instructions. I got locked out of my iTouch and had to do a system restore. I followed the directions for having never synced with itunes directions, as I inheireted this itouch from my dad and when I tryed to sync before it looked like I would wipe out everything on it, which I DID NOT want to do. Now, after following the directions, I have wiped out everything that was on it, pictures, songs,...is there anyway to restore what was on the itouch?
Looking at those directions I am not seeing the device in itunes. Here is what I followed from: iOS: Forgotten passcode or device disabled after entering wrong passcode under if you have never synced your device with itunes.
"Connecting the device may result in this error message: "iTunes could not connect to the [device] because it is locked with a passcode. You must enter your passcode on the [device] before it can be used with iTunes."
Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button.
iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device."
From: https://discussions.apple.com/thread/5229504
So I followed these directions and in step number 5 it was uploading (I believe) for about 30 minutes. When that was over there was no other directions and the device was still locked. So I repeated the steps. This time it restored the device, but when I get on it, I lost all music and pictures, along with a few apps. The apps are no big deal as they were free downloads, so I can redo those with no problems. Trying to follow your directions above and clicking through the links, my main problem is that I have no devices showing in itunes. I just down loaded it today, so it is the latest version. So what now? -
I wonder if it is possible to hack the iphone? because a friend received a bad message me and i never send the messenger. is someone please help me
It wasn't your iPhone that was hacked, but your email account (or
messaging account) that was hacked. Immediately change all your
passwords for such accounts.
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