I-Pod MIni won't eject

I have an I-Pod Mini that I'm connecting to a laptop running Windows XP. I'm connecting through a 4 pin firewire connection. More often than not, I can't get the I-Pod to eject even using the hardware remove function. I get a message that says the I-Pod is being accessed by another program, try again later. I have to go to the Windows Task Manager, select Ipodservice.exe, and end process to get the I-Pod to eject. HP says that this is because I'm using a 4-pin firewire instead of a 6 pin. I'm hoping they're wrong. Are there any other possibilities?

I have fixed an iPod mini with the same problem last night
Very likely the iPod is carrying very low battery level, and does not able to boot and charge by connecting with a computer. You can try to charge it with an iPod ac charger.
I plug the mini on my iPod HiFi, after 1 minute, it turn on. I charge it for 1 hour and do a reset, leave it with iPod HiFi for charging overnight, now it works like a charm.

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