I pod refuses to connect to itunes
My i pod touch wont connect with itunes. It connects fine with the internet and is fully registered. It worked for a couple of months but suddenely stopped. Occasionaly it starts to work but the rest of the time it come up with 'cannot connect to itunes' and asks me to retry. Which never works. I can get songs from the music library but cant dowload apps or songs from the i pod. Please help.
i have the same problem as you when i connect to itunes it comes up unknown
error and i only got my for christmas so now im stuck but when i connect
my ipod shuffle it works fine what should i do know
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My childs I pod says I pod is disabled connect to Itunes and i'm stuck
My childs I pod says Disabled connect to itunes I am stuck how do i fix this ?
Its a I pod TOUCH 4G
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HT1766 my daughter forgot her passcode for I pod won't connect to itunes
my daughter forgot her passcode on ipod it won't connect to itunes to backup without passcode
Place the iPod in Recovery Mode and restore via iTunes.
iOS: Wrong passcode results in red disabled screen
If not successful, try DFU mode.
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Apple TV refuses to connect to iTunes - A solution
I'm the proud (can I still say this here ? of an AppleTV since last tuesday, but since then it has been giving me nothing but headaches and indigestion...
I pulled the AppleTV out of the box when it arrived, let it settle in on my wireless network and it seemed to be working perfectly: it could access the trailers from the internet etc. Then I started iTunes and the troubles began....
No matter what I did or tried, I just could not get AppleTV sync with iTunes for the simple fact that it just did not show up on my MacBook Pro. My frustration reached it's ultimate zenith when I switched on my Windows Vista Laptop and saw the little AppleTV icon right away in the iTunes library on my Vista PC....
Thanks for showing up AppleTV, but wrong computer I am afraid... At least I knew than the little bugger was working. After a lot of tweaking, opening ports on my wireless Netgear RangeMax Router, reinstalling iTunes, reinstalling OSX (Yes, I'm very thorough it finaly came down to the following which apparently stops AppleTV from connecting to iTunes on the MacBook:
DONOT use WPA-PSK (TKIP) encryption for your wireless network... I'm completely puzzled, but believe me, once you change this to WEP, you are there and AppleTV is recognized perfectly in the iTunes library.
I just called Apple's helpdesk and requested them to relay this story.
I hope this artcle can save someone with similar problem some time and trouble.That is a very interesting development.
I have been having all sorts of problems with my Mac Mini and my AppleTV staying connected - I am using "WPA Personal" as the encryption on my home network with a Netgear router.
I'll try to change that to WEP when I get home and reply back tonight if it helped.
Thanks for the troubleshooting! -
Apple TV refuse to connect to iTunes account
Hi,
I'm in Geneva (sorry for my poor english !).
I bought an Apple TV yesterday and I have problems to connect to my iTunes account.
The network connection is perfect, I can see films clips and I can listen radios. But when I want to rent a film, the connection to iTunes fail. I have the message "Impossible connection", the message say my apple ID or my password is incorrect.
But if I use exactly the same Apple ID and password to connect to iTunes on my MacBook, I have no problems. I have only one iTunes account and I have activated the home sharing on my MacBook with iTunes with no problems.
I try to reboot the Apple TV, I have installed it again, the problem is still the same.
Could you advise me ?
Many thanks
ChristopheHi
I've had the same problem and have managed to resolve it after updating to software 4.2.2.
Step by step instructions are at the address below.
Hope this helps.
http://discussions.apple.com/message/15388049#15388049 -
3th gen Ipod Touch64gig refuses to connect after iTunes upgrade 11.1.3
I use a 3th Generation ipodtouch to store all my favourite music in combi with my surround system. Never had much hazzle with it.
Connect & forget last 5-6y.
My son decided to upgrade itunes upon my mac, a few days with latest version 11.1.3(8)
On first connection after upgrade, it told that the HD was full sized, this was strange becuz there was still 10Gig available, after latest connection.
All via iTunes purchased music did download vai the iCloud, so thats ok.
But all other music upon my iTunes simply refuses to upload to the ipodTouch.
It keeps saying No connection of ipod becuz of lost connection, this happens both via cable & wifi.
Has this something todo with Apple policy & dropping older hardware?
My Mac is still using snow leo, so no Icloud support at all with that version.
Thx 4 replies anyway.Well, I'm almost gave up on this and already ordered a iPod classic with larger HD. But now thinking this wasnt one of the best idea's...becuz I'm almost sure Apple ordered a death warrant to older generations IPods. Now I had this idea to try if it load apps after the restore...and yes it did, so it isn't a data connections issues I got here but a simple matter of Apple poitics, and to say the least this ***.
So what I did find out so far....it don't load music,pictues and agenda it does load apps. I don't need app anymore on my iPod, I don't need a front and back camera on my iPod, i don't need facetime on my iPod...i've got a smartphone and that does all the rest.
Was thinking of buying another MAC, but now its clear that aint the right option.
(Very glad I didn't buy an iphone also)
<Edited by Host> -
My i-pod will not connect to itunes....i even updated the itunes
Just two weeks ago...everything was fine!.....I would plug my video i-pod in to my computer and it would say "mass storage device" blah blah blah...then my itunes would pop up and my i-pod would be there called "chelsee's i-pod"
Now when I plug it in...nothing happens.....it charges but will not connect to my i-tunes...or even say there is a Mass storage device.
PLease help me...could it be from upgradeing itunes??? or could I have done something wrong under the i-pod settings???I am having the EXACT same problem, and for about the same amount of time... it is a 30GB video. I have even uninstalled and reinstalled all software. I plugged my ipod into my work laptop and it said "new device found- ipod" but i can't load any software onto that machine.
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i forgot my password and i guess i typed it in to many times so now it says its disabled and i have to connect to i tunes. i tunes says it cant connect to my i pod because it has a passcode lock. so i figured out my passcode and now i cant type it in because my i pod is like pemenintly disabled ??? please help what do i do ???
Place the iPod in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings -
I pod will not connect to itunes store
Hi, My son's ipod will not connect to the itunes store. Any ideas? It seems to sync, connect to the internet, connect to app store and other features without fail.
Please help.See the post on updating your router firmware (http://discussions.apple.com/thread.jspa?threadID=1309369&tstart=0). This should get you online.
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ITouch refuses to connect to iTunes
Hi folks,
I've run into a problem and cannot figure out a solution (nor have read one). I have a 3rd gen iTouch that works at home perfectly fine with no issues. However, on my work computer (which has windows 7 64 bit) this device will not be detected.
When I first plug it in, it says the plug and play install failed. Attempts afterward result in "usb device not recognized."
I've tried uninstalling and reinstalling itunes and ALL associated iTunes software.
I've tried booting it up in safe mode. (turning iPod off, holding home and plugging it into the computer at the same time).
I've gone to the device manager and pointed the "unknown" device to the driver in the c:\programfiles\commonfiles\apple\mobiledevicesupport\drivers\usbaapl64, which did make it change to "Apple Mobile Device USB Driver"
I've tried resetting my network information on the iTouch.
I've tried taking a "screen shot" and then seeing if it can be detected.
I've tried using the front and back ports on the computer.
When I go to update driver software for the "Apple Mobile Device USB Driver" and point it to the driver the error I get is "This device cannot start."
I checked the services to make sure all the apple services were started and running (and restarted them to be sure).
I'm out of ideas. I do think that the issue has something to do with the USB ports at this point because I do remember having trouble with getting an external hard drive to become recognized windows.
Does anyone have any suggestions?
Thanks!As far as restarting the service, I tried that before this post, didn't work. Tried it again for giggles, didn't work.
And another thing to add to the list, Installed an older version of iTunes (8.1 64 bit) and still, no luck.
Also, as far as the iTouch being sensitive to different computers, how does that make sense? Do they not expect folks to upgrade their computers?
I guess at this point I may need to stop by an apple store, though I have a huge problem with paying for support for an item that comes with broken features. -
2Gen Nano won't connect to Itunes
I have a 2Gen Ipod Nano, and it refuses to connect to Itunes. I have done every troubleshooting step, still no success. Any help would be much appreciated.
I don't know what "every troubleshooting step" means unless you state it, so...
Are you using a direct USB port on the computer? Did you confirm that USB is working properly, by connecting something else to it, preferably something similar to an iPod, such as a USB flash drive?
Did you confirm your USB docking cable is good? You can do this by trying that cable with another Apple device, or by trying your iPod with another (known-good) cable.
Did this work before with this computer and this iPod, and it does not know for some reason? Or is this the first time you are trying to connect this iPod to this computer? If it worked before with the same setup, there is less chance that the cause is a software issue on the computer.
If you can rule out bad USB port, bad USB cable, and computer software problem, the remaining possibility is a problem on the iPod. Did you try putting the iPod in Disk Mode?
http://support.apple.com/kb/ht1363
Shut down the computer and disconnect all USB devices. Start it up with only standard keyboard and mouse connected (if nornally used). Run iTunes and connect iPod to a direct USB port.
What version of Windows do you use? Is it XP? -
I think I’ve fixed it! After trying a bunch of stuff this is what worked for me!
From: http://discussions.apple.com/thread.jspa?messageID=2605647?
(I just copied and pasted the text so the formatting looks goofy...)
life4living2
Posts: 12
From: Great Central Valley of California
Registered: Jun 19, 2006
Re: cant connect to itunes music store
Posted: Jun 19, 2006 7:39 PM in response to: evily
See if this helps in your situation:
OK, all you people all over the world who have been having the same problem as me for weeks, months, a lifetime, here it is! If your warning/error reads "iTunes could not connect to the Music Store. The network connection was refused" and then the BS about checking to make sure your connection is active, well I found something on a forum at Digg.com that with one click WORKED LIKE MAGIC and I'm a happy camper now, rockin to stuff I finally got from the store.
Now before I print the fix, my previous situation was: I could connect to the Apple store site for products, etc. and could check my account, but I could not connect to the music store at all. In every other way, my internet connectivity was flawless. I tried to solve the problem, shut down every firewall or antivirus program I had, searched forums, fiddled with the registry (and THAT was a stupid move!), reinstalled itunes like HOW MANY TIMES, and even finally got a written email reply from iTunes support when I waah.., waah..., waah..ed long enough and they gave an answer that was WORSE than useless. Months passed. So if the above in total or in part describes you, her it is. It's safe and if it doesn't work, you can put things back the way they were without any problem.
This is the quote from the forum at Digg.com that did it for me:
"figured out the problem thanks to Peter on the badapple forums, in his great assistance:
"In your windows\system32\drivers\etc directory there is a file called hosts. Open it in notepad. You will see a line
127.0.0.1 phobos.apple.com
place a # in front of that line so that it looks like this:
#127.0.0.1 phobos.apple.com
and save the file. your problem should be resolved!"
That's it guys and gals. Also you might be sure that the phobos.apple.com domain is specifically allowed by your firewall/A-V software. Let me know if it helped!
ASUS P4 mothervboard Windows XP A screamer machine
Did this topic solve your issue?
evily
Posts: 2
From: georgia
Registered: Jun 14, 2006
Re: cant connect to itunes music store
Posted: Jun 24, 2006 6:45 PM in response to: life4living2
I followed the changes you suggested exectly but its still not working. I tried adjusting the Firewall again and even turned it completely off, but still it gives me the same message and wont open.
insignia Windows XP
Did this topic solve your issue?
life4living2
Posts: 12
From: Great Central Valley of California
Registered: Jun 19, 2006
Re: cant connect to itunes music store
Posted: Jun 25, 2006 11:37 PM in response to: evily
Evily,
Here's a variation that was on another thread on this topic. See if it helps any:
Posts: 1
From: Seattle
Registered: Jun 23, 2006
Re: "iTunes could not connect to the Music Store"
Posted: Jun 23, 2006 3:48 PM in response to: life4living2 Reply Email
SUCCESS!!! I tried many variations on this and it finally worked. Yes, as life4living says, you have to open the "hosts" file that you can find in C:\WINDOWS\system32\drivers\etc
... use NotePad ...
At the bottom of the file, I found
127.0.0.1 localhost
and nothing about phobos.
AFter many attempts, I changed the end of the HOSTS file to this:
# 127.0.0.1 localhost
# 127.0.0.1 phobos.apple.com
and now iTunes music store and podcasts open up just fine.
Strange. The # character means "this is a comment" - so it's basically the same as removing the line completely.
The address 127.0.0.1 means "my machine" and this address is used by other apps such as Google Desktop. Hatching it out, however, does not adversely affect Google Desktop. So basically you have to hatch out any 127.0.0.1 address in the HOSTS file and then iTunes will work!
Try it...
(I did, also, add phobos.apple.com to my "trusted sites" in Internet Explorer settings, but I don't think this was essential.)
After performing the above I found it only worked once after rebooting. I uninstalled Spybot Search and Destroy because it wouldn’t maintain some of the start up settings and cookies were getting nuked by another program I have in start up (Windows Washer).
Some other threads said to check firewall settings. I have free AVG. I went in and okay’d anything to do with iTunes. I also added the iTunes program to the list of approved processes in the AVG list and it seems iTunes is now working! Hope this helps!It's for windows.
1. Press the Start Button in the (default) bottom
left hand corner.
2. Click on "My Computer".
3. Click on (Default) C:.
4. Find "WINDOWS" and open.
5. Find "system 32" and open.
6. Find "drivers" and open.
7. Find "ect" and open.
8. Find "hosts" and open.
9. For a XP, a popup will open and show options to
open it in.
10. Select "Notepad" or "Word" or what ever you use
for writing a document.
11. At the bottom, if it says "127.0.0.1 localhost"
C&P This Over the 127.0.0.1 localhost:
#127.0.0.1 localhost
#127.0.0.1 phobos.apple.com
If it only has 127.0.0.1 phobos.apple.com, add a "#"
at the beginning.
12. Restart your computer.
Hope that helps!
-Pirate Munkeh
This helped my error! Thanx! -
I have a iPod touch and i installed it on my other laptop until i had just got another one it says unable to connect to iTunes and i forgot my password and i delete the email and i don't know how i can get my i pod touch to work with my new one email.
I JUST NEED HELPI would contact Apple under your warranty. I doubt you received a new iPod since Apple's policy is to give you a refurbished iPod.
-
My iPad keeps refusing to connect to my pc network. can't download from iTunes store.
mi iPad keeps refusing to connect to my pc/wifi network. can't download anything from iTunes, even just using it on my iPad. even if I plug my iPad into my pc. anyone know how to fix this? please help! thanks!
How about some details on your network?
What make/model router are you using?
Does your router have the latest firmware from the manufacturer?
What security type (WEP, WPA, WPA2) are you using?
What happens when you try to connect?
Does your iPad work on other networks, i.e., Borders, Starbucks, etc.?
As a stopgap it is possible to download iTunes store content from the iTunes program on your PC and sync that to your iPad (music, apps, videos, etc). -
app store on itunes not working error iTune cannot connect to itune store unknown error the network conection is refused on windows 8
Microsoft Windows 8 Business Edition (Build 9200)
Hewlett-Packard HP Pavilion dv6 Notebook PC
iTunes 11.1.5.5
QuickTime not available
FairPlay 2.5.16
Apple Application Support 3.0.1
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.1.1.3
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0150B8980AD913B8
Current user is not an administrator.
The current local date and time is 2014-03-18 04:37:01.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.1.5.5 is currently running.
iTunesHelper is currently not running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {240FD97D-8118-4928-BF4E-8A531F89D837}
Description: Microsoft Wi-Fi Direct Virtual Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 16:00:00 1969
Lease Expires: Wed Dec 31 16:00:00 1969
DNS Servers:
Adapter Name: {BCD0EF3F-C4A4-402C-969A-C46C079E56A6}
Description: Bluetooth Device (Personal Area Network)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 16:00:00 1969
Lease Expires: Wed Dec 31 16:00:00 1969
DNS Servers:
Adapter Name: {DD5C0797-BC23-4732-85FE-AC59C926EE98}
Description: Realtek PCIe GBE Family Controller
IP Address: 10.144.120.70
Subnet Mask: 255.255.255.0
Default Gateway: 10.144.120.1
DHCP Enabled: Yes
DHCP Server: 10.144.120.3
Lease Obtained: Tue Mar 18 03:26:26 2014
Lease Expires: Mon Jun 16 03:26:26 2014
DNS Servers: 10.144.5.30
10.144.130.5
Adapter Name: {E7CA4853-FF4A-49AE-AA4E-06BB1DEE67D4}
Description: Ralink RT5390 802.11b/g/n WiFi Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 16:00:00 1969
Lease Expires: Wed Dec 31 16:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection was refused.
Connection attempt to Gracenote server was successful.
The network connection was refused.
iTunes has never successfully accessed the iTunes Store.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.3.0),
F: hp DVD-RAM UJ8B1, Rev H.02
Drive is empty.
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