I-pods appears in windows but not in i-tines - no download or sync possible

My i-pod doesn't appear in i-tunes but does in windows (work station). I did everything (re-install windows,i-tunes, update i-tunes and the 5 R). But nothing works.
I made a check up and for the computer all is working normally but the "i-tunes helper". Could it be a reason for my issue?
By the way, may it be a FAT32 issue because in the diagnostic it is written the i-tunes Preference file doesn't exist (see below):
[SERVICE: 0x398,13:20:28 ERROR] Did not find first letter of stage
[SERVICE: 0x398,13:20:28 INFO] got HotPlugState 0
[SERVICE: 0x398,13:20:28 INFO] [1] OS says filesystem is FAT32
[SERVICE: 0x398,13:20:28 INFO] File does not exist!
[SERVICE: 0x398,13:20:28 INFO] [1] iTunes Preference file does not exist!
If anyone could help me... i am desperate!!!!!!!!
Thanks

Does this article help?
iPod shows up in Windows but not in iTunes
http://docs.info.apple.com/article.html?artnum=93716

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