I pre ordered a album and it says purchased but will not download

I pre ordered a album and it says purchased and has been released but will not download

Hey Sspafford!
I have an article here that can help you with this issue:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Thanks for being a part of the Apple Support Communities!
Regards,
Braden

Similar Messages

  • I pre-ordered an album and it says "purchased" but won't download to my phone or computer?

    I pre-ordered Midnight Memories a while ago and the 4 songs that got released early downloaded fine but the other 14 tracks won't download. Everytime I press "check for available downloads" it says there are none? please help! i've tried everything.

    You get an e-mail from Apple for that.
    Windows: http://support.apple.com/kb/PH1622
    Mac: http://support.apple.com/kb/PH12296

  • Why is it that I pre-ordered an album and it says 'Purchased' in iTunes but it's not in my music library?

    I also tried logging out then going to the album and purchasing it then logging into my Apple ID but it still says "Purchased" but not in my music library.
    Any help please?

    Hi OverratedBacon,
    Thanks for using Apple Support Communities.  I would first try downloading the songs from your past purchases by following the appropriate steps here:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    http://support.apple.com/kb/ht2519
    If you're still unable to receive your preorder, you may want to report this to the iTunes Store:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
    http://support.apple.com/kb/ht1933
    Cheers,
    - Ari

  • I pre-ordered an album and it says it was purchased in my itunes but it hasn't downloaded yet and I never got an email giving me a link to download it. Is there a way to get the link resent in an email?

    I pre-ordered an album and it says it was purchased in my itunes but it hasn't downloaded yet and I never got an email giving me a link to download it. Is there a way to get the link resent in an email?

    Hello KailaRy
    Check in your iTunes folder on your computer to find the files. If they are there, then drag on top of iTunes to import them in. If they are not there, then report the issue to the iTunes Store.
    Where are my iTunes files located?
    http://support.apple.com/kb/ht1391
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/HT1933
    Regards,
    -Norm G.

  • HT201272 There is a TV series season that itunes  identifies as PURCHASED but will not download as it says it has already been downloaded but I have no idea where the initial download is. Anyone know how to fix this?

    There is a TV series season that itunes  identifies as PURCHASED but will not download as it says it has already been downloaded but I have no idea where the initial download is. Anyone know how to fix this?

    Cancel your storage upgrade
    If you upgrade or renew your storage but no longer need it, you can cancel. If you cancel your storage plan within 15 days of an upgrade or within 45 days after a yearly payment, you can contact Apple for a full refund. After this period, you can downgrade your storage for the following year.
    Note:  Partial refunds are available where required by law.
    From here  >  http://help.apple.com/icloud/?lang=en#mma3518f8580
    HelpKimIsAlreadyTaken wrote:
    Since I purchased about $70 worth of movies and books and they won't load onto my iPad, do you think iTunes will refund my money?
    If you make more room on your Device perhaps you can View/ use the purchases...
    However if you would prefer a Refund... you can always ask... be sure to explain your situation...
    To Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact
    Note:
    It is stated that all sales are final

  • I pre-ordered an album and it says its purchased but I cannot download it

    I pre-ordered an album last november, and now it's finally avalible. On my Ipod, it says purchased, but there is no option for me to download the album. I also tried on my PC, and it still says purchased, but I cannot download the songs! Please help

    Hello atthetop
    Typically with pre-orders you should have received an email to download your tracks. If you have not received it, then report the issue to the iTunes Store.
    iTunes Store: About pre-orders
    http://support.apple.com/kb/ht5714
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/HT1933
    Regards,
    -Norm G.

  • I pre ordered a album and got songs then it came out so itunes sent me a confirmation and it said to go to available downloads and gave link so I did and it did nothing for me and when I went to the album I wanted it said it was purchased so how do I get

    I pre ordered a album and got songs then it came out so itunes sent me a confirmation and it said to go to available downloads and gave link so I did and it did nothing for me and when I went to the album I wanted it said it was purchased so how do I get my music and don't even see available downloads in the iTunes Store

    Check this link, http://www.apple.com/support/itunes/ and go to the contact page.
    Sorry, here you go https://ssl.apple.com/emea/support/itunes/contact.html
    Message was edited by: ChrisJ4203

  • I cannot find a store menu when I am on the "Store" screen on my mobile device. I pre-ordered an album and this menu is not anywhere. Is there even a menu on the mobile version? If so, where do I find it?

    I cannot find a store menu when I am on the "Store" screen on my mobile device. I pre-ordered an album and this menu is not anywhere. Is there even a menu on the mobile version? If so, where do I find it?

    Seems that you can no longer hide them on your phone.  Try doing so in iTunes: http://support.apple.com/kb/HT4919.

  • I pre-ordered an album and it wouldn't download so i need to know how to get a refund

    i pre-ordered an album and tried to down load after the release date.  it wouldn't down load and i wasn't able to get a refund.  please advise.

    Hello techmo200,
    Follow the steps outlined in this article to report an issue with your purchase:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
    http://support.apple.com/kb/HT1933
    Thanks,
    Matt M.

  • I pre-ordered an album and i did not get it! i payed 14 some dollars for it and never received it i checked to see if i bought it and it said i did. i looked to see if i could re download the album but i dont know how please help!

    I pre-ordered an album and i did not get it! i payed 14 some dollars for it and never received it i checked to see if i bought it and it said i did. i looked to see if i could re download the album but i dont know how please help!

    If you are in a country where music can be redownloaded then it should show in the Purchased tab in the iTunes store app on your phone, and the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage on your computer's iTunes. If it doesn't show there then does the Store > Check For Available Downloads menu option on your computer's iTunes find it ?

  • I ordered an album and it says from 3 days delivered and is already a week

    i ordered an album and it says from 3 days to delivered and is already a week

    In your account in the Apple store (store.apple.com) check the order status
    Recheck your numbers though - I suspect that the three days was either production time without shipping or shipping without production
    LN

  • TS1717 I have purchased a preorder album on itunes and it says purchased but wont download

    I preordered album on itunes and it says purchased but wont let me download

    Hello Jennifer,
    I would be eager to download and listen to a pre-ordered album as well.  I found a couple of resources that might help with downloading this purchase. 
    First, I recommend checking to see if the download was interrupted.  You can use the steps in this article:
    iTunes: How to resume interrupted iTunes Store downloads
    http://support.apple.com/kb/HT1725
    If the album does not download after following the steps in that article, I recommend trying to download the album from the list of past purchases.  As long as you are signed in with the same Apple ID you used to purchase the album, you will not be charged again.  You can find the steps to do this in the section titled "Apps, Books, Music, Movies, or TV shows on a computer" in the following article:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    http://support.apple.com/kb/HT2519
    If you are still not able to download the album, I recommend reporting this issue to the iTunes Store:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/HT1933
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • TS3297 I purchased an album and some of the songs did not download completely. How can i fix this?

    I purchased an album and some of the songs did not download completely. How can I fix this?

    I have the EXACT issue as Hatchs88 and the response doesn't help. I found a 3 of 4 missing songs as "song".tmp file in the music directory but I can't do anything here... The iTunes store just says purchased and it doesn't the songs show up in the purchased list either. What's funny is that I was able to download on an iPod touch but I cant get it on my PC...

  • I just upgraded to Lion 10.7.2 and it says that it will not support Power PC programs so my 2008 version of Mac Office and Intuit Quickbooks are blanked out.  I need these programs.  How do I proceed?

    I just upgraded to Lion 10.7.2 and it says that it will not support Power PC programs and has blanked out my 2008 version of MS Office for Mac and Intuit's Quickbooks.  How do I proceed to get these programs back?

    Upgrade to newer versions compatible with Lion or downgrade to Snow Leopard:
    Downgrade Lion to Snow Leopard
    1.  Boot from your Snow Leopard Installer Disc. After the installer loads select your language and click on the Continue button.  When the menu bar appears select Disk Utility from the Utilities menu.
    2. After DU loads select your hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Note the SMART status of the drive in DU's status area.  If it does not say "Verified" then the drive is failing or has failed and will need replacing.  SMART info will not be reported  on external drives. Otherwise, click on the Partition tab in the DU main window.
    3. Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Set the format type to Mac OS Extended (Journaled.) Click on the Options button, set the partition scheme to GUID then click on the OK button. Click on the Partition button and wait until the process has completed.
    4. Quit DU and return to the installer. Install Snow Leopard.
    This will erase the whole drive so be sure to backup your files if you don't have a backup already. If you have performed a TM backup using Lion be aware that you cannot restore from that backup in Snow Leopard (see below.) I suggest you make a separate backup using Carbon Copy Cloner 3.4.1.
    If you have Snow Leopard Time Machine backups, do a full system restore per #14 in Time Machine - Frequently Asked Questions.  If you have subsequent backups from Lion, you can restore newer items selectively, via the "Star Wars" display, per #15 there, but be careful; some Snow Leopard apps may not work with the Lion files.

  • HT201272 My A&E app will not install.  It shows on the purchased screen and says "Open" but will not install... Help

    My A&E app will not install.  It shows on the purchased screen and says "Open" but will not install... Help

    open sys. prefs, cd/dvd select how you want disc to open

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