I pre ordered an album 2 weeks ago.

i pre ordered an album 2 weeks ago. it just came out. i clicked download and itunes wants to charge me for it again

Report your problem on iTunes Store.

Similar Messages

  • Why hasnt my pre-ordered Springsteen album downloaded yet?

    I pre-ordered this 3-4 weeks ago and it should have downloaded at 12:01am today, it's release date. Instead, here I sit more then 16 hours later and nothing. Whats up? Whats my incentive to using pre-order?

    You may want to read the post from BluesyGirl on the following thread concerning the response from the store about the delays on the Springsteen pre-order. It appears you may be waiting awhile. This is why I went out & bought the CD today.
    http://discussions.apple.com/message.jspa?messageID=5487345#5487345

  • Why did i pre order an album weeks ago for it not to download it !!!

    Why did I pre-order this album so I can hear it as soon as it came out but I'm all over apple trying to figure out why the heck it won't download!!!! Thats completely asinine and I'm highly upset it, if this problem isn't fixed by morning further action will be taken. This phone cost to much to have any petty flaws, like really why couldn't I have just waited until i woke up the next morning to buy it if this was going to be such a Hassle. This is a conundrum and i don't appreciate having to wait all this time to listen to an album I purchased weeks ago. This is a flaws you all should have fixed LONG AGO ! -.-

    I feel your pain but there's no-one here from Apple to hear this.  It's a user-to-user forum.
    See if the "More LIke This" posts offer any help

  • HT1933 I pre-ordered an album on my iPhone, the album came out today and now it won't let me downoad it. What do I do?

    I pre-ordered Midnight Memories last week and it came out today. When I go to the album on iTunes it says purchased, but when I go to my Music it doesn't show up. I got the email that told me to click the link to download it, so I did and it isn't working. What should I do?

    Same thing happened to me. Go to iTunes, then at the bottom of the page click on the account link, sign in to the account that you bought the music from then a box will pop up that asks if you want to download the album.
    (I did this from my laptop, not my iPhone.)

  • I recently pre ordered an album and it was released today but it says I have to pay even though I already have

    I pre ordered an album maybe a month ago, and it just came out today. They released some of the songs before hand and I have all 5 of those on my phone. But today when the whole album was released it didn't download to my phone. I went and checked the ITunes store and it said i never bought it even though it did. HELP ME!!

    Yeah it happened I me too! I thought that I was the only one. I need the 5sos album like now 

  • I pre ordered a album and got songs then it came out so itunes sent me a confirmation and it said to go to available downloads and gave link so I did and it did nothing for me and when I went to the album I wanted it said it was purchased so how do I get

    I pre ordered a album and got songs then it came out so itunes sent me a confirmation and it said to go to available downloads and gave link so I did and it did nothing for me and when I went to the album I wanted it said it was purchased so how do I get my music and don't even see available downloads in the iTunes Store

    Check this link, http://www.apple.com/support/itunes/ and go to the contact page.
    Sorry, here you go https://ssl.apple.com/emea/support/itunes/contact.html
    Message was edited by: ChrisJ4203

  • HT201272 I pre-ordered an album, but only 2 of the songs from that album are showing up to download. What do I need to do to get the rest of the album that I already bought?

    Not sure what is going on here. I pre-ordered an album. One of the songs was available for instant download so I have that in my library now. I received an email saying that the rest of the album is available for download. When I go into my purchased songs as instructed, it only shows 2 other songs from that album. Not sure what I need to do.

    Hi libby2350,
    Welcome to the Support Communities!
    Depending on your settings, the songs may already have been downloaded to your iTunes library.
    The article below will explain how the Pre-orders process works.
    If you still cannot find this music on your computer, the iTunes Store Support team will be happy to help you with your order.
    iTunes Store: About Pre-orders
    If you've enabled iTunes to automatically download prepurchased content, then your pre-order content may already be downloaded to your library. If not, simply click the download link provided within your email notification, and your pre-order content will begin to download. Alternatively you can use the "Check for Available Downloads" feature in iTunes on your computer by choosing Store > Check for Available Downloadsto begin downloading your pre-order.
    I hope this information helps ...
    Have a great day!
    - Judy

  • I pre-ordered an album on my iPod touch and it was released today but it hasn't showed up in my music or purchased. How do i get the music on to my iPod

    I pre-ordered an album on my iPod touch and it was released today but it hasn't showed up in my music or purchased. How do i get the music on to my iPod

    Pre-order items from the iTunes Store
    If an item isn’t yet available, you may be able to pre-order and then download it when it becomes available.
    Pre-order an item: Click the Pre-order button next to the item. When the item is available for download, you receive an email notice. You aren’t charged for the item until you download it.
    Download a pre-ordered item: Click the link in the email notice or open iTunes and choose Store > Check for Available Downloads.
    View, cancel, or see the expected release dates for pending pre-orders: Choose Store > View My Apple ID, and click Manage Pre-orders.
    When you pre-order an item, you may not be able to download it at the exact moment it becomes available for regular purchase. You’ll receive an email the same day it becomes available to let you know when you can download the item.
    Some albums or collections you can pre-order include a song that’s available to download immediately. When you pre-order these items, the available song is downloaded and you’re charged only for that song. When you download the rest of the album (after you’re notified it’s available), you’re charged for the rest.
    Have you tried here:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store

  • Tried to pre-order an album but not working. Please help!!!

    I tried to pre-order an album. It was one that came with a song that downloaded immedietly. I clicked pre-order and it said some error and to try again. I went to and realized I was charged for that one song that you can get first. So i thought it went ahead and pre-ordered the album anyway. I looked in my purchased history and saw nothing about the album or that one song, so it charged me for nothing! Any ideas how i can fix this?
    Message was edited by: Twilight♥Dork

    I couldn't find an answer so i just emailed iTunes support and they fixed it for me. Thanks anyway!!!!

  • I pre-ordered an album and it says "purchased" but won't download to my phone or computer?

    I pre-ordered Midnight Memories a while ago and the 4 songs that got released early downloaded fine but the other 14 tracks won't download. Everytime I press "check for available downloads" it says there are none? please help! i've tried everything.

    You get an e-mail from Apple for that.
    Windows: http://support.apple.com/kb/PH1622
    Mac: http://support.apple.com/kb/PH12296

  • I pre ordered an album and when I went to download all it said was purchased and i no i have no email to verify my purchase what do I do????

    S I pre ordered and album and it cam out but it was not downloading. When I o to the iTunes Store it just says purchased so i can't download it. I never received and email and I have no idea what to do please help.

    Check Purchase History
    http://support.apple.com/kb/ht2727

  • Pre-ordering an album?!? Quick question?

    I plan on pre-ordering an album. But I do know that you get an album for a discount if you purchase singles from it. I've purchased two already. My question is can I pre-order the album at a discount? And if so, how? Thanks.

    Only when it's released - some pre-orders have tracks which are released before the actual album, which will download as they are released, but the rest of the album you will only be able to hear and download when it's released

  • I pre-ordered an album and it says it was purchased in my itunes but it hasn't downloaded yet and I never got an email giving me a link to download it. Is there a way to get the link resent in an email?

    I pre-ordered an album and it says it was purchased in my itunes but it hasn't downloaded yet and I never got an email giving me a link to download it. Is there a way to get the link resent in an email?

    Hello KailaRy
    Check in your iTunes folder on your computer to find the files. If they are there, then drag on top of iTunes to import them in. If they are not there, then report the issue to the iTunes Store.
    Where are my iTunes files located?
    http://support.apple.com/kb/ht1391
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/HT1933
    Regards,
    -Norm G.

  • I cannot find a store menu when I am on the "Store" screen on my mobile device. I pre-ordered an album and this menu is not anywhere. Is there even a menu on the mobile version? If so, where do I find it?

    I cannot find a store menu when I am on the "Store" screen on my mobile device. I pre-ordered an album and this menu is not anywhere. Is there even a menu on the mobile version? If so, where do I find it?

    Seems that you can no longer hide them on your phone.  Try doing so in iTunes: http://support.apple.com/kb/HT4919.

  • Pre-order an album - release time

    I've pre-ordered an album, the release date is 20th April. At what time will this download become available? One minute past midnight on the 20th?
    I'm looking forward to the album so much I might stay up and wait for it. (Sad, I know.)

    Hi there Kkoski22,
    You may find the information in the article below helpful.
    Download past purchases
    http://support.apple.com/kb/ht2519
    If you are still experiencing issues downloading your purchase, take a look at the article below for information on how to report it to iTunes
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/ht1933
    -Griff W. 

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