I pre-ordered an album, but a song was released after I pre-ordered it and it says purchased, but I can't download it.

About a week ago,I pre-ordered Prism by Katy Perry on my IPod and she had already released Roar and Dark Horse, which downloaded. But yesterday at midnight, Walking on Air. And this morning I tried to download it, it said purchased, but I couldn't download it.
Has anyone else had a similar problem? Please let me know if you have a solution.
-Aligzandra

Have you looked at the previous discussions listed on the right side of this page under the heading "More Like This"?

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I bought a pre- ordered track. It was released 2 days ago. It's marked as purchased but showing in my recent purchases or anywhere else. I try to re download it and the. 'Purchased' button won't push. I'm on iphone

I bought a pre- ordered track. It was released 2 days ago. It's marked as purchased but showing in my recent purchases or anywhere else. I try to re download it and the. 'Purchased' button won't push. I'm on iphone

It's not an explicit track e.g. as well as not having hidden the track yourself, it's not hidden by Settings > General > Restrictions > Music & Podcasts > Explicit 'off' ? You've also tried logging out of your account on your phone (e.g. by tapping on your id at the bottom of the Music tab in the iTunes store app) and then logging back in and seeing if it then shows for downloading in Purchased, and/or can you download it via your computer's iTunes (e.g. Store > Check For Available Downloads menu option, or Purchased link under Quicklinks on the right-hand side of the iTunes store homepage) ?

TS1717 I have purchased a preorder album on itunes and it says purchased but wont download

I preordered album on itunes and it says purchased but wont let me download

Hello Jennifer,
I would be eager to download and listen to a pre-ordered album as well. I found a couple of resources that might help with downloading this purchase.
First, I recommend checking to see if the download was interrupted. You can use the steps in this article:
iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/HT1725
If the album does not download after following the steps in that article, I recommend trying to download the album from the list of past purchases. As long as you are signed in with the same Apple ID you used to purchase the album, you will not be charged again. You can find the steps to do this in the section titled "Apps, Books, Music, Movies, or TV shows on a computer" in the following article:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
If you are still not able to download the album, I recommend reporting this issue to the iTunes Store:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Thank you for using Apple Support Communities.
Best,
Sheila M.

I pre ordered a album and it says purchased but will not download

I pre ordered a album and it says purchased and has been released but will not download

Hey Sspafford!
I have an article here that can help you with this issue:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Thanks for being a part of the Apple Support Communities!
Regards,
Braden

I pre-ordered an album and it says "purchased" but won't download to my phone or computer?

I pre-ordered Midnight Memories a while ago and the 4 songs that got released early downloaded fine but the other 14 tracks won't download. Everytime I press "check for available downloads" it says there are none? please help! i've tried everything.

You get an e-mail from Apple for that.
Windows: http://support.apple.com/kb/PH1622
Mac: http://support.apple.com/kb/PH12296

I pre ordered an album. One of the songs was released early but it won't download. It says purchased by it. How can I make it download without buying the song or the album again?

I pre ordered midnight memories (a one direction album) a couple months ago. One of the songs was released early and was available to be downloaded. Because I had already purchased the album I figured that the song would automatically download but it isn't downloading. It says that it is purchased. Please explain how I can get the song to download without having to purchase the song or the album again.

Download previous purchases from the iTunes Store - Support - Apple

HT5714 hi my name is grace i have pre ordered now 85 when you couldn't download it directly now when you can download it and when i try to download it on every song it says purchased but when i look at my purchased song the album isn't there what can i d

hi my name is grace i have pre ordered now 85 when you couldn't download it directly now when you can download it and when i try to download it on every song it says purchased but when i look at my purchased song the album isn't there what can i do

Contact iTunes support. Only they can fix this.

HT5731 I have pre-bought an album for a March 25 release. But a single has been released from the album and i cant seem to download it, its says $0.99. Do i need to buy the single aswell? Shouldnt I have access to the song becasue i already pre-bought the

I have pre-bought an album for a March 25 release. But a single has been released from the album and i cant seem to download it, its says $0.99. Do i need to buy the single aswell? Shouldnt I have access to the song becasue i already pre-bought the album?

Hello, Edgarflo.
Thank you for visiting Apple Support Communities.
Here is some helpful information regarding preorder albums in iTunes. I would recommend checking to see if you can download the single directly from the preorder album as some artists release a single that is separate from the album and will be a different purchase.
iTunes Store: About pre-orders
http://support.apple.com/kb/ht5714
Cheers,
Jason H.

Why is it that I pre-ordered an album and it says 'Purchased' in iTunes but it's not in my music library?

I also tried logging out then going to the album and purchasing it then logging into my Apple ID but it still says "Purchased" but not in my music library.
Any help please?

Hi OverratedBacon,
Thanks for using Apple Support Communities. I would first try downloading the songs from your past purchases by following the appropriate steps here:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/ht2519
If you're still unable to receive your preorder, you may want to report this to the iTunes Store:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
Cheers,
- Ari

I preordered an album but not all the songs are showing up. They say purchased but wont go into my itunes library or onto my iphone. Please help.

They say purchased but wont go into my itunes library or onto my iphone. Please help.

Hey there aussieboss123,
It sounds like you are wanting to download an album that you pre ordered, not all the songs are downloading. First, use this section of the following article to see if the tracks download:
Download a pre-ordered item
When a pre-ordered item becomes available, you will receive an email letting you know that you can download your pre-order.
If you enabled the option to automatically download prepurchased content in iTunes, then your pre-ordered content may already be in your library. If not, click the download link provided in your email notification, and your pre-ordered content will begin to download. You can also use the Check for Available Downloads feature in iTunes on your computer (choose Store > Check for Available Downloads) to begin downloading your pre-order.
iTunes Store: About pre-orders
http://support.apple.com/kb/ht5714
If it does not, I would use the following article to report a problem with the purchase to the iTunes Store support directly:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Thank you for using Apple Support Communities.
Cheers,
Sterling

HT1904 I bought an album back in October and have been charged the $20 but I only got two of the 16 songs. It says purchased but I can't download them.

I bought an album back in October and have been charged the $20 but I only got two of the 16 songs. It says purchased but I can't download them. How can I get them?

You might, depending upon what country that you are in, be able to download them via the Purchased tab in the iTunes store app on your phone, and the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage on your computer's iTunes (or try the Store > Check For Available Downloads menu option on your computer's iTunes and see if that downloads them).
If you aren't in a country where music can be redownloaded, and you never downloaded those 14 tracks, then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I added some songs to my itunes but now my itunes won't play the songs - it says it can't locate the song although the Itunes match is turned on and it says all of my songs are in the cloud - anyone have any thoughts

i added some songs to my itunes but now my itunes won't play the songs - it says it can't locate the song although the Itunes match is turned on and it says all of my songs are in the cloud - anyone have any thoughts

Did you delete the hard copy of the songs from your computer after you uploaded them?
If so just highlight the said songs and delete but do not check the box that says delete from iCloud and your songs should play fine.
This happens when the original file is moved from the location that itunes was looking for it at and if you did this because you uploaded it then it will still be in the cloud you just need itunes to read from cloud and not think it's supposed to be finding the original file

HT1491 I have purchased Dhingana for 1 month , But the songs was not downloaded .kindly explain why it was not downloaded

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Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

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Everyone was given the album. It was a gift from U2 and Apple. You can go to purchases and download it to your device.

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I pre-ordered an album, but a song was released after I pre-ordered it and it says purchased, but I can't download it.

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