I pre-ordered an album on itunes and payed $5.99. I got an email with the receipt and details in my email. When the album was available i downloaded it, but it gave me a really hard time. When I finally got it to download, itunes charged me another $6.
How can I file a complaint for Itunes charging me extra for pre-order when I already payed for it?
Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.
Similar Messages
-
HT1933 Pre ordered an Album. Unable to download it to my iphone.
Appears in the store as purchased. Does not appear in the Music app as Purchased. Does not appear as "Not on this iphone". Should there be a "download button" on the album page in itunes? Why is this such a hassel?
Does not appear in "most recent" download section from Itunes app. Ive been charged, the transaction is pending in my bank account.
Automatic downloads is switch on in the itune&app store settings.Hello samtown12,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iTunes Store: About Pre-orders
http://support.apple.com/kb/HT5714
Downloading a pre-ordered item
When a pre-order item becomes available, you will receive an email letting you know your pre-order is available for download.
If you've enabled iTunes to automatically download prepurchased content, then your pre-order content may already be downloaded to your library. If not, simply click the download link provided within your email notification, and your pre-order content will begin to download. Alternatively you can use the "Check for Available Downloads" feature in iTunes on your computer by choosing Store > Check for Available Downloads to begin downloading your pre-order.
Best of luck,
Mario -
I pre ordered an album, it says I purchased it and it's still not downloading
I recently pre ordered an album, it says I purchased it but still won't download, I don't know why this is happening and it's aggravating. Somebody please help me
When you pre order an album you don't get the album until it's released to the masses. Look at the album and iTunes it should say when you can download the album with it's release. I hate giving bad news but at least nothings wrong with your account
-
I pre ordered a album and got songs then it came out so itunes sent me a confirmation and it said to go to available downloads and gave link so I did and it did nothing for me and when I went to the album I wanted it said it was purchased so how do I get my music and don't even see available downloads in the iTunes Store
Check this link, http://www.apple.com/support/itunes/ and go to the contact page.
Sorry, here you go https://ssl.apple.com/emea/support/itunes/contact.html
Message was edited by: ChrisJ4203 -
I pre-ordered an album and it says it was purchased in my itunes but it hasn't downloaded yet and I never got an email giving me a link to download it. Is there a way to get the link resent in an email?
Hello KailaRy
Check in your iTunes folder on your computer to find the files. If they are there, then drag on top of iTunes to import them in. If they are not there, then report the issue to the iTunes Store.
Where are my iTunes files located?
http://support.apple.com/kb/ht1391
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Regards,
-Norm G. -
When I pre ordered Midnight Memories on itunes I didn't get the digital album with it. How can I get it?
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
I Just pre orders an album on iTunes. And I've read all the websites including yours that says go to iTunes and click view my appleID then click on manage my preorders.but my iPad 3 is not giving me that option,and I do not want the album anymore.waht do I do?
Thank youI think that you can only do it from your computer's iTunes
-
i pre ordered a album but it doesn't appear in my music library but when i go into itunes it says "purchased", help please
HAs the album been released yet?
-
I NEED HELP PLEASE
If you want to download the pre-order then you will need to pay for it, if you don't have a balance on your account that covers it then you will need to enter another payment method - pre-orders are not paid-for at the time of pre-ordering, you are only charged when they are released and you download them.
-
I pre-ordered Midnight Memories last week and it came out today. When I go to the album on iTunes it says purchased, but when I go to my Music it doesn't show up. I got the email that told me to click the link to download it, so I did and it isn't working. What should I do?
Same thing happened to me. Go to iTunes, then at the bottom of the page click on the account link, sign in to the account that you bought the music from then a box will pop up that asks if you want to download the album.
(I did this from my laptop, not my iPhone.) -
I pre-ordered an album on my iPod touch and it was released today but it hasn't showed up in my music or purchased. How do i get the music on to my iPod
Pre-order items from the iTunes Store
If an item isn’t yet available, you may be able to pre-order and then download it when it becomes available.
Pre-order an item: Click the Pre-order button next to the item. When the item is available for download, you receive an email notice. You aren’t charged for the item until you download it.
Download a pre-ordered item: Click the link in the email notice or open iTunes and choose Store > Check for Available Downloads.
View, cancel, or see the expected release dates for pending pre-orders: Choose Store > View My Apple ID, and click Manage Pre-orders.
When you pre-order an item, you may not be able to download it at the exact moment it becomes available for regular purchase. You’ll receive an email the same day it becomes available to let you know when you can download the item.
Some albums or collections you can pre-order include a song that’s available to download immediately. When you pre-order these items, the available song is downloaded and you’re charged only for that song. When you download the rest of the album (after you’re notified it’s available), you’re charged for the rest.
Have you tried here:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
I cannot find a store menu when I am on the "Store" screen on my mobile device. I pre-ordered an album and this menu is not anywhere. Is there even a menu on the mobile version? If so, where do I find it?
Seems that you can no longer hide them on your phone. Try doing so in iTunes: http://support.apple.com/kb/HT4919.
-
Pre-order an album - release time
I've pre-ordered an album, the release date is 20th April. At what time will this download become available? One minute past midnight on the 20th?
I'm looking forward to the album so much I might stay up and wait for it. (Sad, I know.)Hi there Kkoski22,
You may find the information in the article below helpful.
Download past purchases
http://support.apple.com/kb/ht2519
If you are still experiencing issues downloading your purchase, take a look at the article below for information on how to report it to iTunes
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
-Griff W. -
I pre-ordered an album and it wouldn't download so i need to know how to get a refund
i pre-ordered an album and tried to down load after the release date. it wouldn't down load and i wasn't able to get a refund. please advise.
Hello techmo200,
Follow the steps outlined in this article to report an issue with your purchase:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933
Thanks,
Matt M. -
I pre-ordered an album and i did not get it! i payed 14 some dollars for it and never received it i checked to see if i bought it and it said i did. i looked to see if i could re download the album but i dont know how please help!
If you are in a country where music can be redownloaded then it should show in the Purchased tab in the iTunes store app on your phone, and the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage on your computer's iTunes. If it doesn't show there then does the Store > Check For Available Downloads menu option on your computer's iTunes find it ?
Maybe you are looking for
-
I purchased a song, and it won't play. How do I fix it?
How do I go about getting a song I payed for to actually play????? I use the same computer or phone to make my purchases, and this has never happened, every other song I downloaded the same night dowloaded correctly, but this one I guess didn't. How
-
Ok, I can't figure out how to make an option in a menu popup a new JFrame instead of displaying some stupid text in a text box. menuItem2 = new JMenuItem("Inventory"); menuItem2.setAccelerator(KeyStroke.getKeyStroke(KeyEvent.VK_2, ActionEve
-
Why do everytime i minimize something my mouse lags (delay move)?
I've got a problem here! First i started off using windows 7 ,then I've changed my theme into windows classic, then i changed it back to windows 7 and now everytime i click on a minimize button my mouse lags. I'm using a razer deathadder, but i don't
-
Dynamic Table - Add rows and columns in same table
Hi there, I wonder if someone could help please? I'm trying to create and table where a user can add both rows and columns (preferably with separate buttons) but am having trouble trying to figure out how to do this. Is it possible? If so how? I'm no
-
Hi: I have recently installed SAP IDES 4.7, with a view to getting to grips with the SD Module (Config). Anyhow I was just wondering if anyone knows of any documentation and/or step-by-step guide for setting up a model company? By this I mean a model