I pre ordered and album and I can't download it

Hi I pre ordered School Boy Q's new album Oxymoron I paid the money for the preorder and got 4 songs the album came out today and so when I checked if I could download it I couldn't it says I have purchased all the songs on the album I phoned support but they hung up on me and this problem also happens on my computer please help.

Hi OverratedBacon,
Thanks for using Apple Support Communities.  I would first try downloading the songs from your past purchases by following the appropriate steps here:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/ht2519
If you're still unable to receive your preorder, you may want to report this to the iTunes Store:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
Cheers,
- Ari

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    Sorry, here you go https://ssl.apple.com/emea/support/itunes/contact.html
    Message was edited by: ChrisJ4203

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