I pre-ordered Paramore's new album one day and the next day I received a $15 gift card for itunes and I redeemed it. My question is now that I have redeemed it will itunes take the price of the preordered album from my $15 or from my debit card?
If not how can I make that happen? The Paramore pre-order is $9.99 and I want itunes to take the money from the gift card and not my bank account. The charge won't happen until the 9th, when it is released.
I'm kind of running into the same problem with a TV season I bought. I have watched the first 4 episodes just fine but now a new episode is available and it wants me to pay for it. Even though I have already paid for it when I bought the complete season.
I think they are mucking around in the servers and causing this issue. I have reported the problem through iTunes and I hope they get it fixed soon.
EDIT: I just want to add that I didn't know AC/DC's new album was out, I'll have to go buy it. Thanks for the heads up on that.
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Hi, I pre-ordered miley Cyrus new album and it's saying it purchased but it won't download?!?!
Hi, I pre-ordered miley Cyrus new album and it's saying it purchased but it won't download?!?!
Hello Alyssa420,
It sounds like you are trying to download your pre ordered album but are unable to download it. I would reach out to our iTunes store support by reporting a problem with the purchase with this article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Thank you for using Apple Support Communities.
Take care,
Sterling -
had a live email account, but the account was stolen and opened an email account in gmail and made the change by hour account but I do not recognize this and create another account with the same email, but in the other account had purchased music, as I can do to recover purchased music.
The previous Cunta I have it open on a pc but the pc is not mineWelcome to the Apple community.
If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact Apple ID Support, upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.
The operator will take you through some steps you may have already tried, however they need to be sure they have exhausted all usual approaches before trying to reset your account, so you should try to be helpful and show patience with the procedure.
The operator will need to verify they are speaking to the account holder and may ask you some questions that only the account holder could know, and you will need to answer them if the process is to proceed.
Once the operator has verified your identity they will send a message through to your device which contains an alpha numeric code, which you will need to read back to them.
Once this has been completed they will send an email to your iCloud email address after a period of 24 hours, so you should check that mail is enabled in your devices iCloud settings.
Upon receipt of the email, use the reset link provided to reset your password, after which you should be able to make the adjustments to iCloud that you wish to do. -
I did a pre-order on a music album then I did not realize you needed to check the email to get the album so by accident I canceled it now I lost my album please help
In list view, select the album column. To choose which columns appear, select an item on the left side of the window (a playlist, for example), choose View > View Options, and select the information you want to see. You can also Control-click a column heading to select columns to display.
The column selected determines how tracks are displayed. For example, clicking the "Name" column displays all tracks in alphabetical order; clicking the "Album" column displays the tracks in album order; clicking the "Date Added" column displays the tracks in the order that they were imported into your library. Columns also have a disclosure arrow at the right of the column (when selected) that you can click to reverse the order. -
I have just bought a new I pad 3 and want to give my I pad 2 to a friend. What will I have to do to clear my info on the old I pad and set it up on my new one? How are apple I D effected and passwords cleared?
Any advice welcome.To clear to old before passing it on, open the Settings app and tap on General (left hand menu). Scroll down and tap on settings, then tap on Erase All Content and Settings.
If you have been synching the iPad to iTunes on a computer, you should also have backed it up. If you havn't backed it, you will want to do so before clearing the settings and use the back up to set up your new iPad.
You may dinf soem of the articles here useful:
http://www.apple.com/support/ipad/syncing/ -
I pre-ordered my iPhone 6 on 9/12 and during my order it said I could upgrade my current iPhone 4s and get $100 towards the iPhone 6. How do I get that $100 back becaus eit did not come off the order and when I look at the trade in value it is only $36
Hi GBR94, currently we would only have one set promotion for the new iPhone and that would give you $200.00 off when trading in a previous iPhone model that would be free of phsyical damage. However, if you are not using this promotion and still would be eligible for upgrade you would be able to receive the standard upgrade discount off your device.
AdamG_VZW
Follow us on Twitter @VZWSupport -
I have a G5 which I intend to keep.
Now that I have updated my iphone 4s to iOS 7.0.
I cannot add music to my iphone or upload photos to iphoto.
I have the last itunes 10.6.3. which was supported by apple.
itunes will not interact with my iphone on any level.
Apple made all the equipment I use.
Bentley and Ferrari etc do not stop making parts for their cars?
The least Apple could is.
A. Update itunes to run on a G5
Regarding iOS 7.0 you have totally lost the plot.
We buy apple why?
Quality.
Intuitive interface.
Stable software.
Design.
All that Steve Jobs consider sacrosanct.
Quality is about ongoing support longevity of product.
Its not about trying to sell to every person on the planet, others are way ahead of you.
So try respective the customers you have, it wont be long before theirs a better operating system and your lead in hardware is marginal.
Regards
Glyn Evans
My post on facebook this morning.
If you have an iPhone or iPad do not update to ISO 7 unless you want an operating system that looks like windows 8. The graphics looks like it was designed by a artistically challenged mongoose and the operating system is not intuitive something apple users expect. Overly complicated ugly and generally change for the sake of apples paranoia since the death of Steve Jobs.You need to update iTunes to 11.1 on your PC
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Is there anyway to take a downloaded app from one computer and put it on another without rebuying it. I have a macbook that I bought the new iMovie and iPhoto on, but I would rather it be on my iMac. So is there anyway I can change it? I thought that if I bought it the apps on my macbook, they would be avaliable on my imac like the mobile devices operate. The macbook has 10.6.8 cause its a older model and I think lion would slow it down. Any help??
Just redownload it on the other computer by logging into the App Store with the same Apple ID you used to purchase it.
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I have never had a passcode to lock my iPad. Now that I have updated it with IOS7 it is asking for one and is locked. How do I unlock this without having to reset the whole thing through iTunes????
Unfortunately, if the iPad is insisting that you use a passcode, there is no way around it other than to restore the device using iTunes on a computer, or by erasing it in iCloud.com via Find My iPhone.
You could try resetting the iPad and cross your fingers and hope this is just a blip on the radar....hold down on the sleep and home buttons at the same time for about 10 seconds until the Apple logo appears on the screen. -
ordered a TV series…I can see where the $$ was taken from our account but I can't find the shows anywhere in our itunes account.
Hello NMS1,
It sounds like you are unable find these TV shows you purchased in a series, but you have been charged for them. I would start by checking to see if you can download them from your Purchases in the iTunes Store with this article:
Download past purchases
http://support.apple.com/kb/ht2519
The steps are different if you are on an iOS device vs. a computer, so choose the appropriate section for the device you want to download them to.
If you cannot find it in your Purchases, I would next reach out to the iTunes Store support team for additional assistance:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Thank you for using Apple Support Communities.
All the best,
Sterling -
Just bought a new album from ITUNES. It is showing in my library, and I have my IPOD touch connected to my MAC. I click on ADD TO, click on the album in the library, click again on ADD TO OWNER'S IPOD, but nothing happens.
So clicking on ADD TO does nothing, but still able to transfer via click & drag
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My mini has a password on it now that I have iOS 7 I do not know the password. Nor will it let me restore since it has find my mini in iCloud. How can I restore and take off the password
Sounds like then maybe a "friend" got hold of your phone and set a SIM card password. Not much you can do if that is the case if you do not know the password except go to your carrier and request a new SIM card.
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I recently have downloaded a few new albums from iTunes. However, after I have listened to them, I realize there are some "blank spots" in the recordings... not sure why. Can I "re-download" the album/music again with paying again?
Thanks!The advice you provided me helped download songs from the album that failed to download the first time. However, there are songs that I originally downloaded that have blank spots in the song... How can I re-download songs that have already been downloaded so they are "clean" .. i.e. the play straight through without blank spots in them. Can I do this without re-paying?
Thank You -
I have replied to you three times now without reply. I DID NOT authorise a payment of £9.99 for NowTV. What is the solution to getting my money refunded. I think you assume I will go away after being Ignored. No I will not go away. I find now that you have DISABLED MY APPLE ID. Is this a punishment you use to anyone who takes up a stand against charges being made unauthorised on their account?. Please tell me why you have disabled my account. When will my account be restored? If not when will you refund ALL my purchases made to APPLE/ITUNES? I can then move on to another brand and hopefully better customer service. After reading articles regarding APPLE ID DISABLED it appears common practice from your company to DISABLE anyone's account if they question unknown charges. Please reply with your intentions regarding the unauthorised payment and the DISABLING of my account.
David Forrester.
Sent from my iPad
On 18 Mar 2014, at 09:20, iTunes Store <[email protected]> wrote:
Follow-Up: 319042795
Hello again,
I wanted to send a quick note to see if you are still experiencing any difficulties with the iTunes Store. Resolving your issue is important to me, so please don't hesitate to reply if you need any further assistance.
Sincerely,
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/
Dear David,
Welcome to iTunes Store Customer support.
I understand that you have been charged an additional 9.99 GBP for a purchase that not authorized. I know how eager you are to know more about this purchase and I am happy to look into this for you.
David, the purchase worth 9.99 GBP was for a day pass from "NOW TV for Apple TV." To review your iTunes Store account's purchase history, please follow the steps in this article:
iTunes Store & Mac App Store: Seeing your purchase history and order numbers
http://support.apple.com/kb/HT2727
Please reply to this email and let me know if this purchase was unauthorized.
Thank you for being an iTunes Store customer. Have a great day!
Sincerely,
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/
Lang_Country: en_gb
User Storefront: UK
Concern Type: Problem Not Listed
Web Order #:
Content Title: NOW TV Day Pass
Provider Name: BSkyB
Track IDs: []
Purchase Date : 2014-03-16 12:33:48 Etc/GMT
Purchase Device : Apple TV
Comments : I am being charged for what is listed plus another _9.99 for Apple TV pass. Did not authorise this _9.99 charge and not sure what it is exactly.
<Personal Information Edited by Host>This is a user-supported board. You are not addressing Apple here. Nor is it a good idea to post your private information to a public forum. You should edit your post immediately.
Unfortunately no one here can access your support history. You must respond to the emails directly. -
Am I crazy? Creating new album from slideshow
It seems a bit strange, but i cannot figure out how to take an existing slideshow and create a new album from it. One of the more powerful features of the newer iPhoto is to take an existing album and quickly view full screen slideshow (including image file names), and to remove images from this mode.
I can't fathom then not being able to create a new album from that newly created slideshow. I must be wrong about this. Please, tell me that I'm wrong and that there's a simple way to do it...Hi chris, there is no "create new album from selection" when you have a permanent slideshow. Others have asked and it might be a good feedback for iPhoto.
As a workaround you can select all and go to Photos/My rating and give them 1 star, or two or whatever. Then make a smart album whose "rating" is "whatever star/stars you chose. Now you can select all in the smart album and create an album from that selection.
In the future, start off with "on the fly" slideshows. Add and/or subtract the images to make it just right. When you are happy with the slideshow, then make it into a permanent slideshow. Now you will have the album and the permanent slideshow from that album.
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