I preorder a cd and one track didn't download

I ordered the new Justin Timberlake album and didn't get track 2.

How to report an issue with Your iTunes Store purchase

Similar Messages

  • I purchased an album and one song has not downloaded

    i purchased an album and one song has not downloaded.there is nothing waiting to download and when i try to purchase the song it is highlighted in blue and says it is already purchased

    And you've search your library for the track by its name ?
    If you want to contact iTune Support then you can do so via the 'report a problem' page : http://reportaproblem.apple.com
    Or you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • I purchased and downloaded an album, and one of the songs downloaded incomplete.  How do I re-download the song?  It shows as "downloaded" in my purchase history

    I purchased and downloaded an album, and one of the songs downloaded incomplete.  How do I re-download the song?  It shows as "downloaded" in my purchase history

    If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copy of the track and try redownloading a fresh one. See the following document for instructions:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    Otherwise, I'd report the problem to the iTunes Store.
    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
    Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

  • HT4743 I am downloading a whole season of a TV show and one ep is not downloading, could it be casue I already tried to purchase that ep previously?

    I am downloading a whole season of a TV show and one ep is not downloading, could it be casue I already tried to purchase that ep previously?

    I'd report the problem to the iTunes Store. 
    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
    Find the item that is not downloading properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

  • Downloaded an album but one of the tracks didn't download

    I just downloaded an album and one of the tracks won't download.  I bought the album for this song in particular, which couldn't be purchased alone. I tried downloading the album a second time but it still didn't download.
    Any ideas what i can do?
    thx

    I'd report the problem to the iTunes Store.
    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
    Find the item that is not downloading properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

  • Bought and Paid but Didn't download

    I paid $15 for one of the nike + ipod workouts and only half of it downloaded and now it won't let me download the rest unless I pay for it again, bringing that to a grand total of $30 and the songs I did download I can't listen to because it says there was an error with them. How do I download the music without having to pay for it again?

    Look under the Store menu in iTunes for the "Check for purchases" command and run that. You may find the tracks there to be downloaded.
    If not, contact the iTunes Store using the form at the bottom of the Download FAQ web page and explain the problem to them.
    Good luck.

  • I just bought a cd on iTunes all but one song didn't download

    I just bought a cd on iTunes all but one song didn't download

    24Eagle wrote:
    that jibberish ain't no help.
    except that it is help.
    there is no redownload button or anything else
    Click on the cloud icon with the down arrow.

  • Bought the album, but all the tracks didn't download

    Okay,
    Bought the new Diana Krall Xmas album. 13 tracks and a PDF file. Only 6 tracks and the PDF file actually downloaded.
    Now what do I do? Even my messages to customer support don't go through (some red error text shows up on the page).
    Oh and I'm the guy that has no problem buying the new Madonna album and the 2 new Korn EPs, but the store won't let me buy the new Enya album. It's not a financial matter, my account is tied to my American Express.

    Okay, nevermind.
    half of the songs list the artist as Diana Krall and the other half list the artist as Diana Krall and the Hamilton Jazz Orchestra.
    Stupid.
    God forbid you buy a hip-hop album on iTunes (they have different artists on every track). How do you find all that music once you've bought it!?!

  • I buy an album and one tune doesn't download successfull

    i buy a album on itune store and during the download a song was bugg and this song does not download sucessfull. what should i do
    thanks

    How to report an issue with Your iTunes Store purchase

  • HT201272 one track from a downloaded album (dire straits-brothers in arms) ends after 55 seconds and is unavailable to download again. any suggestions?

    downloaded this album and track 2 (brothers in arms) shows on device and in library as being 7.03 minutes long, however after .55 seconds it ends. i've looked to download again but that is not an option. please can anyone help?
    i've also re synced without any success.

    Try deleting the problematic tune (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.
    You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
    You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option at the bottom of the screen of the iTunes app on your iOS device.
    If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.

  • How do I get my money back if I tried buying a song and I put my iPod touch on sleep mode, I turned it back on and it had already charged me and the song didn't download and as a result, I didn't have enough money to get the song.

    How can I get my money back if iTunes has charged me twice for songs that never downloaded?

    To get the track downloaded, see:
    http://support.apple.com/kb/ht2519
    As regards the duplicate charge, go here:
    http://www.apple.com/support/itunes/contact/
    and follow the instructions to report the issue to the iTunes Store.
    Regards.

  • Purchased album, one song didn't download...what do I do?

    I purchased The Odyssey by Symphony X (by clicking the buy album button) and the entire album downloaded except one song, the album-only, 24 minute long The Odyssey.
    Naturally I'm a bit upset. I tried clicking Check for Purchases, and it says I have no more songs to download. iTunes is not currently downloading any songs on that separate page.
    I'm posting here because I couldn't find an iTunes support phone number and my experiences using Itunes support email in the past were less than effective. So if anyone could provide me with a phone number, that would be phenomenal.

    There is no telephone support for the iTunes Store. Contact the iTunes Store customer support department through the form at the bottom of their Download FAQ web page and explain the problem to them.
    Good luck.

  • HT1725 I followed the steps on how to resume a download and I had to pay for a tv show twice and it still didn't download!

    Please help! It was about a month ago but the initial download failed I followed the steps on iTunes help on how to resume it but I was charged again! I wasn't going to do anything about it but today I wanted to watch it and it wasn't there. I checked my downloads to see if it had another error and it did! I dont want to try it again but I don't know what to do! I need a refund! Help!

    You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
    You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option at the bottom of the screen of the iTunes app (or video app) on your iOS device.
    If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.

  • I bought an album and one song will not download.

    a window pops up saying file is corrupted, what can i do to fix it or get the song?

    How to report an issue with Your iTunes Store purchase
    To report an issue with a purchase, follow these steps:
    Open iTunes. If you are already signed in, skip to step 4.
    Choose Store > Sign in.
    Enter your account name and password, then click the Sign In button.
    Choose Store > View My Account.
    Click the Purchase History button.
    Click the Report a Problem button at the bottom of your purchase history.
    Click the arrow next to the purchase with which you want to report an issue.
    Click the Report a Problem link next to the item with which you wish to report an issue.
    Click the Problem menu.
    Choose the option that best describes the issue. If none of the options match your issue, choose "My concern isn't listed here."
    Write comments about the issue (optional).
    Click the Submit button
    The iTunes Store's Customer Support team will contact you as soon as possible, typically within 24 hours.

  • I bought an ablum and one song didnt download at all and the other downloaded partially. How do i redownload them for free?

    I downloaded the album Believe and one song did not download and another song only half way downloaded.

    Assuming you are in a region where you are allowed to redownload your past music purchases, delete the corrupt tracks from your iTunes library, close and then reopen iTunes, go to the iTunes Store home page, click the Purchased link from the Quick Links section in the right-hand column, then select Music and Not on this computer. You should find download links for your tracks there.
    While downloading select Downloads in the left-hand column and make sure Allow Simultaneous Downloads is unticked.
    If the problem persists, or that facility is not yet available in your region, contact the iTunes Store support staff through the "Report a problem" links in your account history, or via Contact Support.
    See also:
    HT5085 - iTunes in the Cloud and iTunes Match Availability
    HT2519 - Downloading past purchases from the App Store, iBookstore, and iTunes Store
    tt2

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