I preordered an album and a song was released but it won't download. It just has a clear button that says "pre-ordered". How do I download the song but keep my pre-order for the rest of the album?

I recently pre-ordered Ed Sheeran's "X Deluxe version" (or Multiply). He said he was releasing a song a day until the album was released. The most recent was Afire Love. The button where I should have "download" just has a clear button that says "pre-ordered". Shouldn't the song have already downloaded? How can I get the song without having to cancel my pre-order or getting charged for purchasing the song and the preorder?

Hi kgiles13,
It sounds like you may be having an issue with one of your purchases in the iTunes Store. Here is an article for you that will help you address this issue:
Report an problem with an item you bought from the iTunes Store, App Store, Mac App Store, or iBooks Store
http://support.apple.com/kb/ht1933
Thanks for coming to the Apple Support Communities!
Cheers,
Braden

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HT4623 I don't have a button that says 'system update' how do I download the latest software?

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The Settings > General > Software Update option only appears when you have iOS 5+ installed, if you have iOS 4 then you will need to do the update via your computer's iTunes.
Connect the iPad to your computer's iTunes and copy any purchases off the iPad to your computer via File > Transfer Purchases (File > Devices > Transfer Purchases on iTunes 11). You may also want to copy photos and any important documents off the iPad as well e.g. via the file sharing section at the bottom of the device's apps tab when connected to iTunes, via wifi, email, dropbox etc - they should be included in the backup, but it's best to have a copy of them outside of the backup just in case. You can then force a backup of the iPad by right-clicking the iPad 'Device' on the left-hand side of iTunes and selecting 'Backup'.
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Updating to iOS 5+ : http://support.apple.com/kb/HT4972
Your iPad will be updated to iOS 6.1 (which is the only version that is 'signed' by Apple for it).

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Download previous purchases from the iTunes Store - Support - Apple

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-Aligzandra

Have you looked at the previous discussions listed on the right side of this page under the heading "More Like This"?

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See Empty/corrupt iTunes library after upgrade/crash.
tt2

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No, there is no way to change the sort order.
Submit your feedback requesting this feature directly to Apple using the appropriate link on the Feedback page:
http://www.apple.com/feedback

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itunes will only sync with an ios device.
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HT5858 I can't update apps on my iphone 5. theirs an old apple ID. That I don't have the pass word. I've created a new apple ID. but the old one keeps popping up. I have it on the Itunes on the phone but the old one keeps comming up and asking for a pass

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Since upgrading to the newest version of ios 8, I can no longer share my photos on facebook. I have tried going to setting-photos, but the facebook app does not show up for me to change the settings. Any suggestions?

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LN

I am trying to sync my ipad with my computer and keep getting the following message: iTunes could not check for an update to the carrier settings in your ipad. an unknown error occurs (1631). what do I do??

am trying to sync my ipad with my computer and keep getting the following message: iTunes could not check for an update to the carrier settings in your ipad. an unknown error occurs (1631). what do I do??

The search bar can be very valuable...........
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I have Bose Quiet Comfort Headphones. I am unable to insert the male end all the way into the IPAD3. I do have sound in the headphones, however. Is this common for most headsets on the IPAD3?

I have Bose Quiet Comfort Headphones. I am unable to insert the male end all the way into the IPAD3. I do have sound in the headphones, however. Is this common for most headsets on the IPAD3?

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You have posted in the wrong forum. Try posting in the forum for the product you are trying to use.
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Have you tried redownloading on computer and syncing?
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Have you looked at the previous discussions listed on the right side of this page under the heading "More Like This"?

I preordered an album and a song was released but it won't download. It just has a clear button that says "pre-ordered". How do I download the song but keep my pre-order for the rest of the album?

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