I preordered an album and it came out 2 days ago

i preordered an album and it came out 2 days ago and i got the email saying its out and i can download it but its making me pay for it again what should i do?

You didn't pay for it when you pre-ordered it, you are only charged when pre-orders are released - if you don't have a payment method on your account then you will have to add one so that you can pay for it and download it.

Similar Messages

  • HT5714 I pre ordered Childish Gambinos album and it came out today. i have tried everyhting and i stil have no clue how to download it

    I pre-ordered Childish Gambinos album and it came out today. I have tried everything and i cant find where to download it.

    Hi, aemery1. 
    Thank you for visiting Apple Support Communities. 
    Pre-orders download on their own if automatic downloads are enabled.  However, sometimes you need to check for available downloads.  Make sure to check your iTunes library to see if the album is there.  I have experienced an issue a couple weeks ago for a Pre-order album not downloading and stating it was purchased.  I would recommend canceling the Pre-order and download it again as it most likely has not been charged.  This article will walk you though the process.
    iTunes Store: About Pre-orders
    http://support.apple.com/kb/HT5714
    Check your purchase history and you method of payment to make sure that the item has not been deducted prior to processing these steps.
    iTunes Store & Mac App Store: Seeing your purchase history and order numbers
    http://support.apple.com/kb/HT2727
    If the album has been charged, follow the steps in this article to report a problem with this purchase.
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/ht1933
    Cheers,
    Jason H.

  • HT201272 I pre ordered an album , and it came out 2 hours after I bought it. When I tired listening to it , it was saying that it was purchased but I have to buy all the songs again when  I already did :/

    And I checked my email and apple said that my songs were ready to be downloaded and when I went , it had no active downloads

    Hi OverratedBacon,
    Thanks for using Apple Support Communities.  I would first try downloading the songs from your past purchases by following the appropriate steps here:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    http://support.apple.com/kb/ht2519
    If you're still unable to receive your preorder, you may want to report this to the iTunes Store:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
    http://support.apple.com/kb/ht1933
    Cheers,
    - Ari

  • I preoreder a album and it came out today but it's not downloading what should I do?, I preoreder a album and it came out today but it's not downloading what should I do?

    I used a iTunes card

    Hi there Kina2000,
    You may find the information in the article below helpful.
    iTunes Store: About pre-orders
    http://support.apple.com/kb/ht5714
    -Griff W. 

  • I preordered an album , and it is not going on my phone. it only says purchased , does that mean i have to pay for it again?

    i preordered the weeknds new album , and it came out tonight. next to the songs , it just says "purchased" . it isn't downloading or anything , does this mean i have to pay for it again?

    Does it show in the Purchased tab in the iTunes store app on your phone for downloading ? Or on your computer's iTunes does it download via the Store > Check For Available Downloads menu option so that you can sync it to your phone ?

  • So I have been creating a logo for my company and it came out great. The problem is, when I format it for PNG or when I want to use it on freshbooks or my webpage, the image becomes blurred and the text is not as clear. How do I fix this?

    So I have been creating a logo for my company and it came out great. The problem is, when I format it for PNG or when I want to use it on fresh books or my webpage, the image becomes blurred and the text is not as clear. How do I fix this? Is it because the text get shrunk?

    This is how it looks on adobe illustrator

  • I have a photo in an album and in camera roll. I am trying to delete the photo from the camera rol and the only option that i get is : delete everywhere?     Noooooo i just want to delete it from camera roll!!!!!

    I have the same photo in an album and in camera roll. I am trying to delete the photo from the camera rol and the only option that i get is : delete everywhere?     Noooooo i just want to delete it from camera roll!!!!!

    The way that I understand that it works, is that the photos are not copied into the new albums, instead it just points to the photos - the number of photos on the iPad in Settings > General > About doesn't increase when you create new album so I assume from that that it isn't copying the photo, just pointing to it. So if you delete the photo from the camera roll you will therefore also be deleting all the pointers to it

  • Hit "Save as Adobe pdf" and pic came out on top of text box.

    Win 7.0 64 bit, acrobat 11.0.10 word 2010, created a .docx file woth a pic and a tex box on top of pic.- hit Save as Adobe pdf and pic came out on top of text box.

    Hi wmckb,
    Please try using PDF Maker option in word and check if the same problem arises.
    Hope to hear from you.
    Regards,
    Anubha

  • I preordered an album and i only got some songs not all, what happened

    i preordered an album and i only got some songs not all, what happened??

    What do you mean 'only got some songs not all' ?
    Has the album now been released ? If it is has and you've paid for it (you aren't charged when you pre-order an item, only when it's released) then you should be able to download the complete e.g. via the Purchased tab in the iTunes store app on your phone, or the Purchased link under Quick Links on the right-hand side of the iTunes store homepage on your computer's iTunes.

  • I ordered an album and it says from 3 days delivered and is already a week

    i ordered an album and it says from 3 days to delivered and is already a week

    In your account in the Apple store (store.apple.com) check the order status
    Recheck your numbers though - I suspect that the three days was either production time without shipping or shipping without production
    LN

  • I have selected purchased for an album on itunes (iphone 4s) 2 days ago and it is still saying downloading.  What can I do?

    I have selected purchased for an album on itunes (iphone 4s) 2 days ago and it is still saying downloading.  What can I do?

    ISHINNA wrote:
    please contact me as soon as possible with proof that it is yours i hope the person hasn't left my country yet
    How do you know that the owner lives outside your country?
    You are wasting your time here as whomever lost the phone will most likely not look here as this is not a lost and found.  If the phone is unlocked (doubtful) try calling some of the contacts on the phone so maybe they can reach the owner. In anycase turn it over to the police. They are probably better than you at trying to locate the owner.

  • Hello please I want the solution I have in my iTunes I own $ 112 and you purchase from the game of war gold price of gold and 99.99 discount iTunes money did not come in the gold game of war and that I am two days ago, I did not find the solution please I

    Hello please I want the solution I have in my iTunes I own $ 112 and you purchase from the game of war gold price of gold and 99.99 discount iTunes money did not come in the gold game of war and that I am two days ago, I did not find the solution please I want the solution quickly

    Go here:
    http://www.apple.com/support/itunes/contact/
    and follow the instructions to report the issue to the iTunes Store.
    Regards.

  • SCEP client "virus and spyware definitions created 2 days ago"

    Hi,
    I sometime see on the "virus and spyware definitions created 2 days ago" and some times some days longer. If I look some days later the client is up to date. I have configure an ADR to get definitions 3 times per day, and also update the DP after
    SUP schedule.
    What make the client to not have the latest definitions?
    /SaiTech

    Hi,
    Please verify if there is any temperary conncection issue between client and server. We may get some clue in windowsupdate.log.
    According to your description, I think the issue just occur occasionally. Review the log and notice the timestamp scheduled for installation.
    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact [email protected]

  • I can't download a preordered album that has came out

    Hi there,
    I preordered the new one direction album and I have got the first four songs that they released early but when the released the whole album it only says purchased not download or anything like that. I have tried logging out and signing back in but it hasn't worked at all.
    Could you please help
    Thank you so much
    Lauren 

    Hi, RickyDVdub.  
    Thank you for visiting Apple Support Communities.
    I have experienced this exact same issue for a Pre-order album as well.  I would recommend canceling the Pre-order and download it again as it most likely has not been charged.  This article will walk you though the process.  You can also check for available downloads to see if the items are pending. 
    iTunes Store: About Pre-orders
    http://support.apple.com/kb/HT5714
    Check your purchase history and you method of payment to make sure that the item has not been deducted prior to processing these steps.
    iTunes Store & Mac App Store: Seeing your purchase history and order numbers
    http://support.apple.com/kb/HT2727
    If the album has been charged, follow the steps in this article to report a problem with this purchase.
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/ht1933
    Cheers,
    Jason H.

  • TS1424 I preordered an album, and it's greeted out and says purchased but I won't download. And it's not in my library? What can I do

    I preordered an album. It Didn't download but says purchased it doesn't give me the option to download what can I do ?

    Hi Doomstick,
    Thanks for using Apple Support Communities.  This article has some information about pre-orders and how to download them:
    iTunes Store: About pre-orders
    http://support.apple.com/kb/ht5714
    However, if that doesn't work for you, this article has instructions for downloading items already purchased again:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    http://support.apple.com/kb/ht2519
    Cheers,
    - Ari

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