I preordered an album, and it is now available, but it wont download?

So I preordered the new Luke Bryan album and it is now released, but it wont downlaod!! It just says purchased. I have checked for available downloads and it still doesnt even show up!!! Help!!

HI there,
I would recommend taking a look at the article below for some more information about downloading past purchases.
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
-Griff W.

Similar Messages

  • I prepurchased an album and it is now available but I cannot download it.

    The album shows as purchased and is greyed out but when I look at my purchases it is not there. It has not downloaded and I cannot find a way to actually download. I prepuchased albums before and not had this problem. Thanks for your help.

    Hey locket64,
    Thanks for the question. I understand you are having issues with downloading a pre-ordered item. The following article outlines the procedure of pre-orders and redeeming the download:
    Downloading a pre-ordered item
    When a pre-order item becomes available, you will receive an email letting you know your pre-order is available for download.
    If you've enabled iTunes to automatically download prepurchased content, then your pre-order content may already be downloaded to your library. If not, simply click the download link provided within your email notification, and your pre-order content will begin to download. Alternatively you can use the "Check for Available Downloads" feature in iTunes on your computer by choosing Store > Check for Available Downloads to begin downloading your pre-order.
    iTunes Store: About Pre-orders
    http://support.apple.com/kb/HT5714
    Thanks,
    Matt M.

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  • I pre-ordered an album and it says its purchased but I cannot download it

    I pre-ordered an album last november, and now it's finally avalible. On my Ipod, it says purchased, but there is no option for me to download the album. I also tried on my PC, and it still says purchased, but I cannot download the songs! Please help

    Hello atthetop
    Typically with pre-orders you should have received an email to download your tracks. If you have not received it, then report the issue to the iTunes Store.
    iTunes Store: About pre-orders
    http://support.apple.com/kb/ht5714
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/HT1933
    Regards,
    -Norm G.

  • I bought an album and it took my money but didn't download

    i redeemed a gift card and it took it, so i bought an album and it took my money but it didn't download, now i can't get my money back and i don't have the album, what do i do?

    Does it show in the Purchased tab in the iTunes store app on your phone for downloading - or if using your computer's iTunes does the Store > Check For Available Downloads menu option download it, or does it show in the Purchased link under Quick Links on the right-hand side of the iTunes store homepage for downloading ?

  • I preordered an album and a song was released but it won't download. It just has a clear button that says "pre-ordered". How do I download the song but keep my pre-order for the rest of the album?

    I recently pre-ordered Ed Sheeran's "X Deluxe version" (or Multiply). He said he was releasing a song a day until the album was released. The most recent was Afire Love. The button where I should have "download" just has a clear button that says "pre-ordered". Shouldn't the song have already downloaded? How can I get the song without having to cancel my pre-order or getting charged for purchasing the song and the preorder?

    Hi kgiles13,
    It sounds like you may be having an issue with one of your purchases in the iTunes Store. Here is an article for you that will help you address this issue:
    Report an problem with an item you bought from the iTunes Store, App Store, Mac App Store, or iBooks Store
    http://support.apple.com/kb/ht1933
    Thanks for coming to the Apple Support Communities!
    Cheers,
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    If they do appear in your purchase history then you can try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
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