I preordered an album but not all the songs are showing up. They say purchased but wont go into my itunes library or onto my iphone. Please help.

They say purchased but wont go into my itunes library or onto my iphone. Please help.

Hey there aussieboss123,
It sounds like you are wanting to download an album that you pre ordered, not all the songs are downloading. First, use this section of the following article to see if the tracks download:
Download a pre-ordered item
When a pre-ordered item becomes available, you will receive an email letting you know that you can download your pre-order.
If you enabled the option to automatically download prepurchased content in iTunes, then your pre-ordered content may already be in your library. If not, click the download link provided in your email notification, and your pre-ordered content will begin to download. You can also use the Check for Available Downloads feature in iTunes on your computer (choose Store > Check for Available Downloads) to begin downloading your pre-order.
iTunes Store: About pre-orders
http://support.apple.com/kb/ht5714
If it does not, I would use the following article to report a problem with the purchase to the iTunes Store support directly:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Thank you for using Apple Support Communities.
Cheers,
Sterling

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I bought an album and not all the songs came up listed under the artist name. They came up as separate songs and not as part of an album. How do I fix this?

I bought an album and not all the songs came up listed under the artist name. They came up as separate songs and not as part of an album. How do I fix this?

Hello pjmelli921,
You have to locate the album in itunes. Highlight each track, hold the ctrl button and left click each one.
Do a right-click on the highlighted blue, select get info, say yes to editing multiple tracks.
Hit the options tab, change "part of a compliation" to yes, select ok on the bottom right.
Resync ipod. This should fix it on your ipod after the resync.
Hope this helps.
~Julian

Not all my songs are showing in itunes even though they are in the Itunes Media file directory

Not all my songs are showing in itunes even though they are in the itunes Media Dir. I have spent hours trying to find out why so I moved the songs out of the Music/itunes/itunes media and uninstalled itunes. I then restarted my pc and re-installed itunes. When I opened itunes the same songs are still there (but cannot be played as cannot find location) even though I have not put anything back in the itunes media dir. To me there seems to be a refreshing problem as itunes is not looking at the directory even through the advanced preferences area is mapped to the correct area.
Help please.
Thanks

Apple's official advice on duplicates is here: Find and remove duplicate items in your iTunes library. It is a manual process and the article fails to explain some of the potential pitfalls such as lost ratings and playlist membership, or that sometimes the same file can be represented by multiple entries in the library and that deleting one and recycling the file will break the other.
Use Shift > View > Show Exact Duplicate Items to display duplicates as this is normally a more useful selection. You need to manually select all but one of each group to remove. Sorting the list by Date Added may make it easier to select the appropriate tracks, however this works best when performed immediately after the dupes have been created. If you have multiple entries in iTunes connected to the same file on the hard drive then don't send to the recycle bin.
Use my DeDuper script if you're not sure, don't want to do it by hand, or want to preserve ratings, play counts and playlist membership. See this thread for background, this post for detailed instructions, and please take note of the warning to backup your library before deduping.
(If you don't see the menu bar press ALT to show it temporarily or CTRL+B to keep it displayed.)
The most recent version of the script can tidy dead links as long as there is at least one live duplicate to merge stats and playlist membership to and should cope sensibly when the same file has been added via multiple paths.
See also Make a split library portable for some thoughts on best practice when it comes to organizing the library and media files.
tt2

When I export a playlist and then open in excel, do whatever sorting I want, I then save the file and reimport into itunes but not all the songs are there. It appears to be from "comma's" in the song name. Any solutions?

I see songs such as "Monday, Monday" or "Paint It, Black" or even the artist name such as "Fireballs, with Jimmy Gilmer" which have comma's in them, being a problem when I try to do the following:
1. Export a playlist which contains songs which are all there and play fine, but some have comma's in the title such as listed above.
2. I then open that file in Excel and bring it in as a Tab-delimited file. Everything lays out fine, and all the songs are thing (including those with comma's).
3. I then sort the varoius fields I want (which I can't do in i-tunes because i-tunes won't sort it properly), and resave the file as a newly named file, which is also a .txt file.
4. I then import that playlist into my itunes. It is exactly the same songs that I just had exported but i-tunes says some of the songs can't be found.
I have traced this problem to comma's in the file name of the song such as listed above. There must be a solution to this either as the file is opened in excel or in how it's saved or some other solution short of having to rename song/artists without using comma's.
Thanks.

The additional problem is the file name of the song itself. Even if I were able to delete the commas or replace with a space for example, changing the file name would result in itunes not being able to find the file. I would have to go through each file (out of about 15,000+ songs) to find any that have titles such as described in this thread and change not only the song and artist in the fields, but changing the mp3 file itself.
I fear that I am really pretty much going to have to start with a list of songs that have no comma and then do a file compare to find those songs with commas and then just physically moving them into a new playlist I'm trying to create, but this is a royal pain as I want to be able to create a variety of playlists based on these chart dates/peak positions.
I'm trying to sort the songs in this manner: I use different fields in itunes so that I can put the "peak position" of each song based on Billboard charts, as well as the date the peak position was acheived. I use the "comment box" for that. I use the "grouping" field for my peak position.
So I end up with something like "10/14/1980" in the comment box as the peak position for a song which is in the grouping field, and so forth. If I try to sort the comments column in itunes for example, it won't sort properly. If I sort the Grouping field, it will bring up all the "1's", but that's followed by "10", 11, ...19, then "2", etc. This is why I want to export the playlist and sort it as I want, and then reimport the playlist into itunes.
What I'm ultimately trying to achieve is a year-by-year peak position playlist so that I end up with every #1 song (in this case) from, say, January 1st 1980 and then every #1 song in sequential order for the rest of the year falls in line. I have chart position dates from 1955 through 1999. I have entered in all the data from Billboard books I own so I can really create some amazing playlists, but these commas are problematic. Had I known this ahead of time I would have made "Monday, Monday" as "Monday Monday" and not included commas, but it's too late for that.
Any suggestions?

TS1424 i purchased several complete albums and not all the songs downloaded completely

I purchased several complete albums only to find out not all the songs downloaded completely . Who do i need to contact at apple to fix this problem ??

You do not need to contact anyone.
Delete and redownload the trouble songs:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

How do i transfer songs from my old ipod to my new one when not all the songs are on my itunes account?

I got a new ipod touch. my old ipod is a nano. i have an itunes account, but it is very old and i do not remember my itunes account information. most of the songs from my old ipod are not on my itunes account. how can i get all the songs from my old ipod onto my new one?

Transfer non-iTunes purcased music from the iPod to the computer by using a hird-party program like one of those discused here:
Copy music from Ipod to new computer...: Apple Support Communities
Transfer iTunes purchased by:
iTunes Store: Transferring purchases from your iPhone, iPad, or iPod to a computer
You do have to know the accout(s) ID and password.
The follwing includes how to reset your password.
Frequently Asked Questions About Apple ID

TS1424 downloaded an album and some of the songs are skipped. They are in the list but, it skips over the song

I downloaded "O Brother Where Art Thou" and four of the 19 songs will not play. The are skipped in the purchased play list and in music list.

If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the dodgy tracks and try redownloading fresh copies. For instructions, see the following document:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.

All of the webpages are showing up "strange" not all the colors are showing, not all the correct boxes are showing, and there are numerous errors in the error console (which doesn't help me)! Is there just a way to reset everything to go back to normal??

Some of the error codes are:
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See:
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I just downloaded an album from a gift card, and not all the songs were downloaded..how do i finish downloading the album without purchasing it again?

I just downloaded the T-Pain rEVOLVEr Album from a gift card, but not all the songs were downloaded to my library. Is there a way to finish downloading the remaining songs without purchasing the entire album?

Hey Astrozilla,
Thanks for the question, and welcome to Apple Support Communities.
I understand you are having issues with a couple of songs you recently purchased. It may be that these songs did not download fully, or correctly. The best troubleshooting step may be to delete the songs from your library, and re-download using iTunes in the Cloud (if available in your country).
For more information, see the following:
Songs in iTunes may not play back completely
http://support.apple.com/kb/TS4357
Symptoms
Occasionally, if a song purchased from the iTunes Store on a Mac or PC was not downloaded completely, the song may not play back fully. The song may abruptly stop during playback, and iTunes may start playing the next song in your library or playlist.
Resolution
If iTunes in the Cloud is available in your country, try the following steps to resolve the issue:
1. Delete the purchased song that is exhibiting the problem from your iTunes library.
2. Click on the Purchased link in the iTunes Store to view your previously purchased music.
3. Download your previously purchased song from this list.
Note: iTunes in the Cloud, which allows you to download previously purchased songs from the iTunes Store, is not available in every country. Learn if iTunes in the Cloud is offered in your country.
Thanks,
Matt M.

I just purchased itunes but not all the songs in my library transferred to my second computer. What can be done?, I just purchased itunes but not all the songs in my library transferred to my second computer. What can be done?

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I'm sorry but I don't understand your question. iTunes the software is a free download. Do you mean you bought a subscription to iTunes Match? If so, what do you mean that your music did not transfer to your second computer. Please describe the issue in as much detail as possible so we can better help you.

How do i copy album artwork to all the songs in an album

How do i copy album artwork to all the songs in an album as some of the songs do not have the artwork, as with the previous version of itunes you had to load artwork individually.
I have tried the copy and paste option and that does not work
Look forward to hearing from you

"How do i copy album artwork to all the songs in an album as some of the songs do not have the artwork, as with the previous version of itunes you had to load artwork individually."
That suggests some underlying issue, as iTunes has always (AFAIR) allowed artwork to be assigned with multiple tracks in a single action. For an album, right-click on the album, select Get Info, select the Artwork tab. You then have three options:
If the artwork image exists as a file, click the Get Artwork button, browse to and select the file, then click Open.
Drag and drop the image file from Windows Explorer to the Artwork tab (previous releases also allowed drag and drop from a web browser, this functionality is missing - either by design or as the result of a bug - in iTunes 12).
If you've copied the artwork image to the clipboard, press Ctrl-V on the keyboard to paste in the image (prior to the 1st release of iTunes 12 this could also be done using right-click > Paste - hopefully this will be restored as a bug-fix in the next update)
"I have tried the copy and paste option and that does not work."
There are three possible causes for this:
The format of your media files doesn't support embedded artwork - specifically, uncompressed audio in WAV format. You'll need to convert to Apple Lossless (without loss of quality) or either MP3 or AAC (if you're OK with lossy media) before artwork images can be associated with your media.
Windows' permissions are preventing your media files from being updated when iTunes attempts to embed the images (in a perfect world iTunes should report this as an error, but it actually does nothing). To check this, find the folder that contains media of interest in Windows Explorer (by default this will be C:\Users\user_name\Music\iTunes\iTunes Media\Music\artist_name\album_name), right-click and select Properties, Security tab - check that your Windows user account has full control over the folder.
The media files that you're trying to add artwork to may be set to read-only in Windows. Select the folder as before in Windows Explorer, right-click > Properties and make sure that the Read-only flag is cleared.

I bought an album and almost all the songs stop at random points and change to another song on devices and on my computer.

I bought an album and almost all the songs stop at random points and change to another song on devices and on my computer.

If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the dodgy tracks and try redownloading fresh copies. For instructions, see the following document:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.

I would like to copy all the songs from one Ipod into another. All the songs are into my Itunes account, I tried to drag and drop the songs from the old Ipod to the new one but it doesn't work. Is there a way to do it ?

Hello everybody,
I would like to copy all the songs from one Ipod into another. All the songs are into my Itunes account, I tried to drag and drop the songs from the old Ipod to the new one but it doesn't work. Is there a way to do it ?
I share one Itunes account with other people from my family and one person would like to keep the same songs on the new Ipod as the ones which were on the old one.
Thanks in advance for your answer.
Yan

Hello Chris,
Thanks for your answer. I was hoping for an easier answer. Too bad there is no drag and drop solution, it would have been much easier.
Thanks for answering so fast.
Bye.
Yan

I erase by mistake my itunes library, then in my trash I foud it and do put it back; but now all the song are in itunes library but they can find any of them. what can I do?

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select the playlist in iTunes.
right-click the playlist name -> select +copy to play order+. -> sync.

I preordered an album but not all the songs are showing up. They say purchased but wont go into my itunes library or onto my iphone. Please help.

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