I preorders the 5sos album and it says I have to pay for it even though I already payed for it

I can't download a album I preordered

Look under the Store menu in iTunes for the "Check for available downloads" command and select that. You may find the tracks there to be downloaded. If not, check the Purchases area of the iTunes Store and you may be able to download the tracks there:
http://support.apple.com/kb/ht2519
If you can't find or can't download them there, go here:
http://www.apple.com/emea/support/itunes/contact.html
to report the issue to the iTunes Store.
Regards.

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I preordered a movie a while ago and received an email with the confirmation but now that it is available to everyone i can't seem to download it, it says that i have to purchase it again even though i already payed. HELP MEEEE PLEASE

help

You are sure that you've paid for it, it's been deducted from your payment method e.g. account's balance or credit card ? Pre-orders aren't paid-for when you pre-order them, you are charged when they are released and you download them - at any time up until that point you could cancel the pre-order, so you can't be charged until then.

There is Red Icon at the top bar and it says I have a virus and things keep popping up saying I have a virus and need to do a scan and pay for some sort of software to complete the scan, someone told me that this is a virus in. How do I get rid of it?

There is Red Icon at the top bar and it says I have a virus and things keep popping up saying I have a virus and need to do a scan and pay for some sort of software to complete the scan, someone told me that this is a virus in. How do I get rid of it?

This could well be the notorious Mac Defender - which is an annoying program that tricks you into thinking that your Mac is infected with a virus, when the only infection is Mac Defender itself.
When surfing the web never EVER click on a link that says "Free anti-virus scan" or "Scan now" - they are nearly always scams which will end up infecting your computer. Although Macs are resistant to viruses, they're not resistant to user stupidity.
If you Google "Mac defender" then you'll find plenty of sites with instructions on how to remove this minor nuisance. Take this as a warning that you need to be more careful in your surfing habits.
Bob

I am trying to update my macbook from osx10.6.8 to the free update but it says it can't update my computer even though it fits the standards. Any one have this problem?

I am trying to update my macbook osx 10.6.8 to the free update and it says it cant update it. Anyone else have this problem and if so have you found a solution?

The point in reference, regarding an offer of something 'free' could be any kind of upgrade to software, a newer version of browser, an adobe flash player, a supported version of OS X from the Mac App Store, etc. With an Apple ID one can access the online stores from OS X 10.6.8.
So, one has to be specific, and also detail the computer configuration and specifications so as to help confirm what kind(s) of upgrade may actually work with the hardware vintage of the computer. The Model number, build series year, is it an Early, Mid, or Late (year) model?
These factor in hardware differences and what kinds of OS X version or other software may or may not work in the computer. Also, an upgrade of RAM may be needed for some software upgrade or system upgrade, to work correctly. While your computer may be unable to upgrade to Mavericks 10.9.2.
If too old, it may do OK with Mountain Lion 10.8.5, or maybe Lion 10.7.5. Some users with an older Mac prefer 10.6.8 if it works well and they have applications that run on there; older applications may not run on Mavericks 10.9.2... Or maybe the Mac won't like it. Make a backup before upgrades.
•Mac OS X Support:
http://www.apple.com/support/osx/
•Apple - Support - OS X - Upgrade:
http://www.apple.com/support/osx/upgrade/
There's a lot of information available in Support pages.
Good luck & happy computing!

Camera roll says i have (1) photo... even though my camera roll is empty

updated my 3G iphone for the new carrier setting, MMS works fine. i can send and receive MMS with no problems. however, ever since the update my "camera roll" says i have "(1) photo" even though my camera roll is empty. anyone else have this bug????

Hi Boots13,
Check the locations mentioned in this article to find your pictures.
Since you have setup as new, I'm wondering if they are from a Photo Stream.
Get help finding your Photos in iOS 8
Take care,
Nubz

Trying to install Turbo Tax (not the first year) and it says I have zero KB available. I have 8GB of memory installed.

How can I be out of application memory? What can I do to fix this? TIA

Ok, I think we have been talking past each other or not really understanding what each other is talking about.
When you say you have 8 GB installed and 5.93 GB free, you must be referring to the memory, and I was interpreting this as hard drive storage space.
My copy of TT (Premier) says it needs 1 GB memory and 360 MB storage space...so yours should be similar depending the edition you are using.
The hard drive storage space should not be an issue unless you have your hard drive completely full so we will ignore that.
Now TT wants to see 1 GB of memory available, but for some reason is not recognizing the 5.93 GB you report as available. So, go to Finder > Applications > Utilities (may be Other on some systems) > Activity Monitor and double click to open. Click the button top center of the window for memory and see what the numbers are in the lower portion of the window. The Wired, Active and Inactive should add up to the Used amount. Which then leaves the Free number (mine says 5.85 GB at the moment) using only Safari and Activity Monitor and the Mac OS X stuff.
Keep Activity Monitor open and reinsert the TT DVD and try to install, since that is what you said was not working. As a sanity check: do you have Mac OS X 10.6.8 as your equipment says you have? TT has to see at least that Mac OS X version.

I try to buy the bangerz album and it says the item is currently being modified...been saying that for weeks now..please help i need twerk music

i really want this album please help

Hello thebriggs6,
It may help to force close the iTunes app, then restart your iPod Touch.
iOS: Understanding multitasking
http://support.apple.com/kb/HT4211
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/HT1430
Cheers,
Allen

HT4623 I am trying to update my iPad apps in the App Store and it says I have a billing problem?

It won't let me update because my billing problem or something?

this isn't a technical case, but a case for the iTunes store support.
1. Go to expresslane.apple.com
2. select 'itunes' and then 'itunes store' on the right
3. select a topic and a subject
4. click 'continue' and then 'email'
5. fill out the form and explain your situation
6. they will respond within 24 hours usually
Good luck

My FaceTime for iPod touch says I need to verify my account even though I have already

My iPod touch's FaceTime app says I have to verify my account even though I already have I would really appreciate if I you would help me

Maybe here:
The Complete Guide to FaceTime: Set-up, Use, and Troubleshooting Problems

What are the possible reasons why I cannot reactivate using my AppleID, even though I already change its password with the help of Apple personel

What are the possible reasons why I cannot reactivate my Iphone5 using my AppleID, even though I already change its password with the help Apple personel

If the password for your Apple ID works at id.apple.com > Manage Apple ID, then it's likely that the Apple ID the device wants you use is not the same as the Apple ID you are using.
Exactly what screen are you at on your iPhone? It sounds like it is in Activation Lock.

I preordered Tamar Braxton album and it is not downloading. It just says purchased. How can I access my preordered album?

I preordered Tamar Braxton album and it is not downloading. It just says purchased. How can I access my preordered album?

How about iTunes>Store>Check for Available Downloads...anything here? If not:
Go here:
https://getsupport.apple.com/GetproductgroupList.action
ask for assistance.

I pre-ordered an album and it says it was purchased in my itunes but it hasn't downloaded yet and I never got an email giving me a link to download it. Is there a way to get the link resent in an email?

I pre-ordered an album and it says it was purchased in my itunes but it hasn't downloaded yet and I never got an email giving me a link to download it. Is there a way to get the link resent in an email?

Hello KailaRy
Check in your iTunes folder on your computer to find the files. If they are there, then drag on top of iTunes to import them in. If they are not there, then report the issue to the iTunes Store.
Where are my iTunes files located?
http://support.apple.com/kb/ht1391
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Regards,
-Norm G.

I just downloaded an album and it says the 1st track was still processing at 100% i restarted itunes and now that track is missing from the library, any ideas?

I just downloaded an album and it says the 1st track was still processing at 100% i restarted itunes and now that track is missing from the library, any ideas?

Hey Hisheroisgonex,
Thanks for the question, and welcome to Apple Support Communities.
If the track is no longer in your iTunes Library, you can re-download using the information in this article:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
Thanks,
Matt M.

On itunes on my computer I put all my songs into the right albums and cover art on the albums but it doesn't show up that way on my ipod

On itunes on my computer I took the time to sort my songs put them by the correct artists and albums and got all the cover art for it but when i go to put it that way on my iPod it doesn't work that way? Why is it showing multiple albums for the same album and no cover art for some albums and unknown artists for the artist? It says differently on Itunes on my computer.

Hi adtsalmon,
You can only watch the movie on the device you rented it on. Here's a snippet from the Apple Support site (italics mine):
If you download a rented movie on your computer: You can transfer it to a device such as your Apple TV (1st generation), iPhone, iPad, or iPod if it’s a standard-definition film (movies in HD can only be watched on your computer, iPad, iPhone 4 or later, iPod touch (4th generation or later), or Apple TV). Once you move the movie from your computer to a device, the movie will disappear from your computer's iTunes library. You can move the movie between devices as many times as you wish during the rental period, but the movie can only exist on one device at a time.
If you download a rented movie on your iPhone 4 or later, iPad, iPod touch (4th generation or later), or Apple TV: It is not transferable to any other device or computer.
Here's the link to the Movie Rentals FAQs site FYI:
http://support.apple.com/kb/HT1657
Hope this helps!
Cheers,
GB

I recently pre ordered an album and it was released today but it says I have to pay even though I already have

I pre ordered an album maybe a month ago, and it just came out today. They released some of the songs before hand and I have all 5 of those on my phone. But today when the whole album was released it didn't download to my phone. I went and checked the ITunes store and it said i never bought it even though it did. HELP ME!!

Yeah it happened I me too! I thought that I was the only one. I need the 5sos album like now

I preorders the 5sos album and it says I have to pay for it even though I already payed for it

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