I pressed for an app to update. It said "installing" and has said so ever since. Why does it not complete?
I pressed for an app to be updated. The message came: installing. It failed to upload and said it had failed to do so but it continues to say it is installing. There is a constant reminder to instal the update but no way is indicated for me to start again or even give up.
Try a reset:
Hold the Sleep and Home button down until you see the Apple logo.
Similar Messages
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HT3702 Itunes charged for free app download (Update).
Itunes charged for free app download (Update). No clue why this happened. Can anyone tell me what could be the problem?
If you mean the temporary store holding charge, as described on the page that you posted from, then that is only temporary, it should disappear off your account within a few days or so.
That 'charge' is made each time that you change your card details to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account.
If you mean a 'proper' charge, and it appears on your purchase history and on your credit card, then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
Looking for an app that I can create,search and edit documents on all 3 devices iPhone MacBook and ipad
Apples iworks would do that
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TS1424 I was charged for an App that was presented as being free.Has this happened to anyone else?
I was charged for an App that was presented as being free.Has this happened to anyone else and what did you do?
You were charged for downloading it (some apps allow you to make in-app purchases within them to unlock extra features) ?
If when downloading it then does a purchase price show on your purchase history : if you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases (the most recent purchase is above the list).
Of did you add or change your credit card details on your iTunes account when downloading the app ? If you have then each time that you do so a small temporary store holding charge may be applied to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account - it should disappear off your account within a few days or so.
Store holding charge : http://support.apple.com/kb/HT3702
If you have been charged when you shouldn't have then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
I have Photoshop CS6 and just signed up for single app CC. How do download and start Photoshop CC?
I have Photoshop CS6 and just signed up for single app CC. How do download and start Photoshop CC?
Photoshop CC is not yet available. Next Monday!
Mylenium -
Will I pay for an app if I have already purchased and sending it as a gift to someone else?
I am wondering will i pay for an app if i have already purchased and sending it as a gift to someone else?
Yes, you will be charged for the Gift code even if you already purchased the app
Casper -
how to create apple id for mac app store without using credit card and there is no any option for payment none. please tell how to download free apps from mac app store
my problem solve by me
first create apple id
fill credit card details
and complete your account creating process.
than go to app store or itune store
login your acount
click right side - account button
than again login for account setting
next go to payment information and click edit button
when u enter payment infomation
click none button in payment method and click done button.
than ur credit card has been removed.
but rs. 60 will deducted in your account when u doing this process. -
I updated my iPhone 3G today and after the update it said on iTunes that my sim was not compatible and my iPhone screen went on to slide for emergency/connect to itunes. Ive tried restoring it but it hasnt worked. Please help!
Unless the iPhone was purchased as unlocked very recently directly from an Apple Store (the only place in the US where unlocked iPhones are sold, and then only since June), which from the symptoms I doubt is the case, then it was locked to AT&T and jailbroken to make it work with an Irish cell carrier. Updating the operating system has now relocked the iPhone back to AT&T.
Only the cell carrier can institute an official unlock, one which will hold across updates of the operating system, and AT&T will not do so for any reason. All we can advise here is that you return the iPhone to your uncle and purchase an iPhone there in Ireland.
Regards. -
I have received an email receipt charging me $109.99 for an app I've never heard of and definitely never downloaded. How do I report the problem and get a refund?
Log into your iTunes account, then click on previous purchases then select the purchased app and then click report a problem. Then write and explain your problem and I am sure it will be considered.
Also change your iTunes password as soon as possible. -
I have been trying for weeks to download update 10.7.5 and cannot do so. I do get a message at the end - "connection reset by peer". Can anyone shed any light on why I cannot download this update and what the message may mean? Thanks.
Take a look at this discussion and the ones listed under "more like this" in the right column:
https://discussions.apple.com/thread/4166820?start=0&tstart=0 -
im using iPhone5 and i register in apple store for my apple ID for the apps, i use my visa then after it appear that i need contact iTunes support to complete this transaction. how many times Ive tried its still the same ....
To Contact iTunes Support...
Click > Here -
After upgrading my ipad to ios7, its battery is getting charged way too fast and it drains at the same rate. I have been waiting for a new software update,to fix this, and nothing yet.....
Make an appointment at an Apple Store to have your device examined by a technician. Or contact Apple Support.
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i changed the id and password for iTunes and app store. login fine for tunes. app store downloads id is incorrect and grayed out. how can i enter correct id?
Content and Apple IDs -
Content is forever tied to the Apple ID that bought it. Apple does not transfer content from one Apple ID to another. Apple does not merge Apple IDs. You will never be able to access your content bought with another Apple ID with a new Apple ID. -
i changed the id and password for iTunes and app store. login fine for tubes. app store downloads id is incorrect and grayed out. how can i enter correct id?
Content and Apple IDs -
Content is forever tied to the Apple ID that bought it. Apple does not transfer content from one Apple ID to another. Apple does not merge Apple IDs. You will never be able to access your content bought with another Apple ID with a new Apple ID. -
I have face time installed on my iMac but when I go to the app store it doesn't show installed and has a.99c price. All other apps show installed. Is this an upgrade?
The first thing to do: Make a backup of your iPhoto Library. Don't update iPhoto without having a backup of your iPhoto library.
When I tried I received the following message This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled.
This error message means, that you did not yet associate your copy of iPhoto (preinstalled on your Mac) with your AppleID by clicking the "accept" button at AppStore "Purchased" page.
First try to "Accept" iPhoto on the Purchased tab and try, if you then can update iphoto from the Updates tab.
Now check the "Purchased" tab. Is iPhoto among your Purchases to "Accept" or "Install"? Then accept and/or install.
If it is not possible, delete iPhoto from the Applications folder .
(don't empty the Trash).
If it is not among your Purchases, open the AppStore main tab, search for iPhoto using the Search field, and buy it from the AppStore. If you already owned any version of iPhoto '11, this purchase should be free, from earlier versions it may be a paid upgrade.
If all fails there is no help but contacting the App Store Support to sort out the AppleID. Use this link: http://www.apple.com/support/mac/app-store/contact/
I can delete the existing software and re-install but I don't want to lose all my photos.
Your photos are in your iPhoto Library in your Pictures folder and not in the iPhoto application. Just back up the iPhoto Library as a precaution, but reinstalling iPhoto will not delete your iPhoto Library.
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