I puchased elements 13 installed it but the key code they gave me says it is pirated what the heck is that all about

need to do a final install soon. tried to install on two different machines. Fist just just kept searching forever the second came back with the pirated or forged notice. Both of which are not true
s

Hi There,
We would like to inform you that we have checked the details for your serial number, it is fine and registered under your email.
You can use it, kindly let us know if you are facing problem installing and activating it.
Kindly provide us the exact error message so that we can assist you appropriately.
You can also try:
Troubleshoot installation | Photoshop Elements, Premiere Elements | Mac OS
Troubleshoot installation | Photoshop Elements, Premiere Elements | Windows
Troubleshoot and fix installation errors
Thanks,
Atul Saini

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