I purchase Adobe Photoshop and I can't download it.

I'm mad and overwhelmed.

Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 |12 | 11, 10 | 9, 8, 7
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.window using the Lightroom 3 link to see those 'Important Instructions'.

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I have a new macbook pro and want to purchase adobe photoshop. How can I do that with apple retina display compatibility?

I have a new macbook pro and want to purchase adobe photoshop. How can I do that with apple retina display compatibility? Does anyone use photoshop on your mac?

Adobe is moving from the purchase of a license for their software to the renting of it. I'm old school so I'd prefer a perpetual license. But you already have a subscription to Illustrator so I guess it'd be advisable to look into whether expanding the subscription to include other software will save you some money. Also I remember something about Adobe adding features to its Cloud version which aren't also added to the licensed version and a different way of handling updates and upgrades. Indeed, Adobe states that CS 6 has reached the end of the road. So if you're going to stay with Adobe, you may very well be stuck.
I'd suggest spending some time in the Adobe Communities. You'll likely find people complaining about choices they've made that you'll have to make too. Let them be the beta testers.

I recently purchased adobe photoshop and premier elements 12. The premier elements won't download on my pc because it doesn't support a 64 bit??

I recently purchased adobe photoshop and premier elements 12. The premier elements won't download on my pc because it doesn't support a 64 bit??

It's a 64 bit and this is the message I keep getting when I try to install:
*This installer does not support installation on a 64-bit windows operating
system. If you are installing by browsing through the disk content then
please run the setup.exe from the folder “Adobe Premiere Elements 12/PRE
64”. If you are not installing from the disks please download the 64-bit
version of Premiere Elements 12.*
The Adobe folder on my computer has downloads for both 32 bit and 64 bit,
both of which I tried...any suggestions?
Thanks!

I accidentally purchased Adobe Photoshop and Premiere Elements for Windows, but I need it for Mac. Please advise.

I accidentally purchased Adobe Photoshop and Premiere Elements for Windows, but I need it for Mac. Please advise.

Return, cancel, or exchange an Adobe order

Erased photoshop and now can't download new version

i unistalled photoshop 6 from my computer when i renewed my subscription (i did this cause it wasn't opening) and now i can't download a new version.
just lets me do "updates"
help? and thanks!

I had the same issue with a purchased version of CS6....in my case i wanted to reinstall CS6 on a new PC. The kind folks at Adobe fixed this for me today. Here is the anonomised script from the chat
Adobe: Hello. Welcome to Adobe Technical Support.
Adobe: Hello Customer
Customer: Hi
Customer: did you see my question?
Adobe: I understand that you need assistance with downloading the Photoshop CS6 product on your new computer, am I correct?
Customer: yes. I have the licence key
Adobe: Thank you for confirming.
Adobe: I will be glad to check and help you with this issue.
Customer: thank you
Adobe: You are welcome.
Adobe: http://trials.adobe.com/AdobeProducts/PHSP/13/win32/Photoshop_13_LS16.7z
Adobe: http://trials.adobe.com/AdobeProducts/PHSP/13/win32/Photoshop_13_LS16.exe
Adobe: Please click on the above link to download the Cs6 application.
Customer: which link do I need..the first one or second?
Adobe: You need to download both the files to install the product.
Customer: the first link gives me an error
Adobe: This is a known issue and it can be corrected.
Customer: so does the second
Adobe: I'll now provide you the download link of Lightroom 5.0.
Adobe: When it asks for destination folder please cancel the download and then try downloading Photoshop Cs6 with the direct download link again.
Adobe: Click here to download Lightroom 5.0
Customer: I am using 64 bit windows 8
Adobe: Please click on Download Now button and sign in.
Adobe: After that a download will take place.
Adobe: Okay.
Adobe: Please let me know once the Lightroom download begins.
Customer: I've signed in, so do I now run it
Adobe: Yes please.
Customer: 30%
Customer: 40%
Customer: 50%
Adobe: Please cancel it and click on the download link which is given earlier.
Customer: that works
Adobe: Great !
Customer: so I click on both links and CS6 will install?
Adobe: Yes.
Adobe: Please make sure that do not click on any link until both the link get downloads fully.
Adobe: Keep both the files under the same folder while installing. (Note – I saved the first file to the doawnload folder)
Adobe: Okay.
Adobe: Thank you.
Adobe: Do you have any further questions for me today?
Customer: not unless the install fails
Adobe: It will get install. Please make sure that you need to click on .exe file to install the product.
Customer: ok
Adobe: Thank you
Customer: no thank you....your support has been great
Adobe: Thank you so much !
Adobe: You may receive an email survey in reference to this interaction with Adobe. Your feedback is very much appreciated.
Customer: no problem
Adobe: Thank you .
Adobe: You may choose to print or email a copy of this chat transcript by using the options at the top right corner of this chat window.
Adobe: Thank you for contacting Adobe. Good Bye.
This chat session has ended.
Thank you for contacting Adobe.

I just purchased Adobe XI Pro. when can i download it?

I just purchased Adobe XI Pro. When can i download it and use it on my computer?

Hi Mirnas,
You can download it right away. Log in to your adobe account and download it or you can download it from the below mentioned URL.
Download Acrobat products | Standard, Pro | XI, X
Thanks,
Vikrantt Singh

I purchased Keynote '09 and now can't download it from app store

I purchased iWorks 09 and I was workign without problems, tow days ago I reinstalled the entire computer, and Keynote is not in my purchased items and is asking me to pay it again. I didn't have probnlems with Pages and Numbers, but I am blocked with Keynote, I dont want to pay for the app again.
any suggestions?

I would quit the app, since you see it's open, and close all the other apps, then go to settings and reset network settings. The iPad will reboot. Then when it's back again, do a search for "Netflix" which will show you the location of the app (in the search results)
From my search, you'll see I have it located in a folder I created ...

HT201272 I purchased a ringtone and I can't download it

I cant find it anywhere. And when I try and pruchase it from iTunes again it won't let me. I don't know what else to do.

You purchased it from your iphone?
Your computer?
Where did you look?
Any info at all?

Adobe Photoshop and Premiere Elements 10

I purchased Adobe Photoshop and Premiere Elements 10, but the DVD will not load. Help!

It is possible the disc is defective. Can you read the contents of the disc? If you are unable to find a file that resembles an executable for the type of system you own, then you should contact support to confirm that your discs are faulty and they can probably point you in the right direction for obtaining new discs.
Here are some links to help make contact if you find the need to:
http://www.adobe.com/support/chat/ivrchat.html
http://www.adobe.com/support/download-install/supportinfo/
Aside from that...
You should be able to download the software as trials via the links below and use the serial number from the discs to activate.
http://prodesigntools.com/photoshop-elements-10-direct-download-links-pse-premiere-pre.htm l
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site.

I purchased Adobe PhotoShop Elements

I purchased Adobe PhotoShop Elements & Premiere Elements 12 ( Download) from Amazon and I was able to install PhotoShop but not Premiere.
The error reads: Error reading initialization file!

copy the dvd's files to a desktop directory and click (or double click) setup.
if that fails, download the installation file.
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 12 | 11, 10 | 9,8,7
Lightroom: 5.5 (win), 5.5 (mac) | 5.4 (win), 5.4 (mac) | 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

I purchased a film and it says download error not enough storage I have purchased more storage and still unable to download

I purchased a film and it said download error purchased extra storage and still can't download this has now cost me for a film I can't watch and extra storage

You need more storage space on the iPad itself - not in iCloud. You wasted your money npbuying that extra storage. iCloud storage is for backups only. It's not like having an external or cloud storage solution where you can off your content and bring it back when you want to.
Go to Settings>General>Useage>Storage and look at your movies, TV shows, photos, apps. You can delete content in there to make more room on your iPad for the movie.

I use the operating system Mac os x 10.10.2 and would like me like to purchase Adobe Photoshop Elements 13 am with but not sure because is specified in the system requirement only os x 10.9. Can you help me?

I use the operating system Mac os x 10.10.2 and would like me like to purchase Adobe Photoshop Elements 13 am with but not sure because is specified in the system requirement only os x 10.9. Can you help me?

Yes, it works. Download the trial and see for yourself. Adobe never updates the system requirements after any version is released, so that is what was available last Sept. when PSE 13 was released.

I have purchased adobe photoshop element 10 editor today but been having problem downloading.. it says error and problem on verification. Also tried contacting customer support but couldn't get through? can I still get my money back?

i have purchased adobe photoshop element 10 editor today but been having problem downloading.. it says error and problem on verification. Also tried contacting customer support but couldn’t get through? can I still get my money back?

Hi ...
If you have anti virus software installed, you need to disable that in order to download apps.
Apple's policy clearly states that, "all sales are final" > iTUNES STORE - MAC APP STORE - TERMS AND CONDITIONS
edited by: cs

My free trial is over and I can't seem to purchase the $29.99 package because i am resident in Libya (north Africa). How can I purchase Adobe photoshop monthly package when i am living in Libya-My bank and credit card is based in UAE

My free trial is over and I can't seem to purchase the $29.99 package because i am resident in Libya (north Africa). How can I purchase Adobe photoshop monthly package when i am living in Libya…My bank and credit card is based in UAE…Where can i find on the Adobe support website details for which countries are supported to purchase the license. Also is the license i purchase based on which country i am in at the time of purchase, or on the Master card bank account location?

Adobe Resellers http://adobedealreg.force.com/PartnerSearch?lang=en
-http://www.adobe.com/content/dam/Adobe/en/products/creativecloud/cc/pdfs/cc-availability-m atrix.pdf
Your country of record must match your location and credit card
Change/Verify Account https://forums.adobe.com/thread/1465499 may help
-Credit card https://helpx.adobe.com/utilities/credit-card.html
-email address https://forums.adobe.com/thread/1446019
-http://helpx.adobe.com/x-productkb/global/didn-t-receive-expected-email.html
-http://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id. html

I purchased Adobe photoshop elements II and Adobe premiere elements II. They are both on one disc. My computer crasded and I had to reload Windows. I only have one serial number and it only works with photoshop II. The same serial number will not work for

I purchased Adobe photoshop elements II and Adobe premiere elements II. They are both on one disc. My computer crasded and I had to reload Windows. I only have one serial number and it only works with photoshop II. The same serial number will not work for Premiere. I dont have any other serial numbers. What do I do???

Static_Unit
I am getting a bit concerned about what is happening in your situation. Yesterday you posted your question in at least two different forums, one of them being here in the Premiere Elements Forum.
Don't Have Serial Number for Premiere, Only Photoshop?
Wherever you posted, the reply was to contact Adobe via its Adobe Chat. It is the only one who can sort out this matter for you.
In the thread cited above I offered to help you with the difficulties that you were having visualizing the Adobe Chat in its web page. I was waiting for your follow up on that in the above thread. Instead, I find your same question in a new Adobe Premiere Elements Forum thread this afternoon with no refer the prior threads or prior recommendations given you.
I will also mention again...when you buy the Photoshop Elements and Premiere Elements bundled in one packaging and with installation files for each on the same installation disc, each program has its own serial number. The Photoshop Elements serial number does not work for Premiere Elements and vice versa. The serial numbers are on labels on a box which houses the installation disc envelope(s). So, if you purchased both programs and found the Photoshop Elements serial number, then the Premiere Elements serial number should be in a label right underneath the label with the serial number for Photoshop Elements. I recall writing this in your yesterday's thread on this matter.
The moderator will no doubt be along shortly to close or delete this thread. So, just in case, please bookmark your yesterday's thread cited above so that we can continue this communication which is trying to help you.
Thanks.
ATR

I purchase Adobe Photoshop and I can't download it.

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