I purchase photoshop element 12 and Premiere at Office Depot. The program came in a software download card. I get error saying not vaild. anyone else had this issue?

I just bought Elements 12 at Best Buy & I'm having the same problem. My serial number retrieval redemption code is invalid every time I type it in...I'm VERY FRUSTRATED!

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I have a 2nd generation iPod touch. I have not updated the software from version 2.2.1. When I connect to iTunes to update to 4.2, I keep getting an error message. Has anyone else had this issue and figured out a way to fix it?

I have a 2nd generation iPod touch. I have not updated the software from version 2.2.1. When I connect to iTunes to update to 4.2, I keep getting an error message. Has anyone else had this issue and figured out a way to fix it?

Error -1
Attempt to restore your iOS device two more times. If the issue is still unresolved, the device may need service.
The "device may need service" means a hardware problem. In that case make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar
Also see:
-1 error
-1 error too

Recently upgraded my service with Time Warner Cable to Extreme speed and got a new Motorola Surfboard SBG6580, now I get Error -50 constantly. Anyone else have this issue?

I just upgraded my service to Extreme with Time Warner Cable and got the motorola surfboard sbg6580 modem. Now when I try to dowload any videos or TV shows on iTunes, I get an Error -50 mid download. Anyone have a solution for this? I am using a PC, not a Mac computer.

I don't want a used replacement phone when I just bought mine. I have had your "like new" replacements before for my basic phone and had a ton of issues straight out of the box, which is why I don't want one when my phone is so new and I have had issues since day 1! Not once on my several calls to tech support, did anyone tell me to go exchange it the first 2 weeks. That is just one reason they want to send me a replacement. Another is the USB does not work properly, I can't use it to do anything but charge the phone- and my husband has the same phone so I know is not the cord or the computer because his works perfectly. The connection was sporadic so I just installed a new SIM card. So far that has helped with dropping 4g all the time. I have never been able to back up my contacts, spent 2 hours on the phone with tech support the first night I got it just trying to sync the contacts from my old phone. It never worked, I had to hand input the numbers. If Verizon won't do right by be and give me a new phone, I at least would like them to get mine working like it should have when I bought it.

I have just purchased photoshop elements and premiere package. I tried to download them but it tells me the serial numbers are inapplicable. I notice the platform says windows and I am using a mac book pro. It didn't give me an option when purchasing. wh

I purchased Photoshop Elements and Premiere package today. I have been trying to download them but it tells me the serial numbers are inapplicable. I am using a mac book pro and I have just noticed that the platform in my receipt says 'win" . I don't remember being given an option for mac or windows when purchasing. what can i do now?

Return, cancel, or exchange an Adobe order

I purchased photoshop elements and i am having all the problems in the world installing it.... first the link in the emails were errors and secondly i have downloaded and installed multiple times and it says my serial number from the email i received is i

I purchased photoshop elements and i am having all the problems in the world installing it.... first the link in the emails were errors and secondly i have downloaded and installed multiple times and it says my serial number from the email i received is incorrect.... please help

Ok, since this forum is for Photoshop Standard and Photoshop Extended, we don't know much about Photoshop Elements. There is a Photoshop Elements forum and I'll link it for you since they best know how to field your questions.
Photoshop Elements
Good luck on it!
Gene

HT1725 I am having trouble down loading a uv digital copy of a movie that i recently purchased. I keep getting error code (-50) has anyone else got this and how do you resolve it?

I am having trouble down loading a uv digital copy of a movie that i recently purchased. I keep getting error code (-50) has anyone else got this and how do you resolve it?

Hi,
Try the following steps:
1. Check windows updates.
2. Try the Microsoft Fix it in this kb to remove previous install completely:
http://support.microsoft.com/kb/2739501/en-us
3. Reboot.
4. Try installing again.
This seems helpful on the issue.
As always, thank you for your suggestion, Don:)
Regards,
Melon Chen
TechNet Community Support

I recently updated to the newest version of Flash (17.0.0.134) and I have a MacBook Air, running OSX. Ever since the update I can no longer select drop down menus or get Netflix to run properly. Has anyone else had this issue/know how to resolve it?

I recently updated to the newest version of Flash (17.0.0.134) and I have a MacBook Air, running OS X and I have Safari version 8.0.4. Ever since the update I can no longer select drop down menus or get Netflix to run properly. Has anyone else had this issue/know how to resolve it?

1. System Preferences > Flash Player > Advanced > Delete All
    Press “Delete All” button under “Browsing Data and Settings”.
2. Install Adobe Flash Player.
    System Preferences > Flash Player > Updates
    Press the “Check Now” button.
    http://get.adobe.com/flashplayer/
    Download it and quit Safari from Safari menu in the menu bar.
    Follow the prompts to install Adobe Flash Player.

HT1386 My iPhone 4S will not sync with the music I have selected in iTunes. Has anyone else had this issue and what is the best way to fix it.

My iPhone 4S will not sync with the music I have selected in iTunes. Has anyone else had this issue and what is the best way to fix it.

Hi,
Setting up syncing
Before setting up syncing you should download and install the latest version of iTunes. Wi-Fi syncing requires iTunes 10.5 or later and iOS 5 or later. You can change your sync options at any time. Each time you sync, content is synced between your iOS device and computer to reflect new, updated, or deleted content.
USB syncing
Open iTunes.
Connect the iOS device to your computer using the included USB cable and select it in iTunes under Devices on the left-hand side. Some tabs may not appear if you do not have corresponding content in your library. For example if you do not have any podcasts in your library, the corresponding Podcast tab will not appear.
Click Apply, in the lower-right corner of the screen, to sync.
Wi-Fi syncing
Open iTunes
To set up Wi-Fi syncing, connect your iOS device to your computer with the included USB cable. Select your device under Devices on the left-hand side.
In the Summary tab, select "Sync with this [device] over Wi-Fi".
Whenever the computer and the iOS device are on the same network, the iOS device will appear in iTunes, and you can sync it. The iOS device will sync automatically when all of the following are true:
The iOS device is plugged in to power
iTunes is open on the computer
The iOS device and the computer are on the same Wi-Fi network
While the iOS device appears in the left-hand column of iTunes, you can select the content tabs and configure sync options.
Click Apply or Sync to sync the iOS device.
Hope this helps

My iPhone 6 is randomly clicking on links in apps and clicking on things on my home screen all by itself. Has anyone else had this issue?

i've been noticing that while I'm on apps such as Facebook or Instagram that my phone will start clicking on people's profiles, liking posts, or clicking links unprovoked. I thought maybe it was a problem with the apps, but I started noticing it happening whike sending a text the phone will click on suggested words by itself, and even if I'm just on the home screen apps will open on their own. Is anyone else having this issue? I've restarted the phone several times and the problem seems to have gotten worse. I don't know what's going on.

Restore the phone as new and see if the issue persists.
This is typical of a phone with a bad touch screen so you may need to bring it in for service.
~Lyssa

I downloaded Photoshop Elements and now it has become the program that opens photos.

I recently downloaded Photoshop Elements for editing photos. Now it has displaced iPhoto as the default program for opening photos. How do I get the default set back to iPhoto?

Now it has displaced iPhoto as the default program for opening photos.
Do you mean that it has replaced iPhoto as the default program for editing photos that are already in iPhoto?
Or, do you mean that PE is the default application for opening a .jpeg file on your desktop, or elsewhere outside of iPhoto?

My messenger not working properly on my iPhone 6 freezes completely and I miss all my texts just not working. anyone else having this issue?

I have already swapped this phone out once for a new I phone 6. First one I was having same issues with.
Now I got the new one and it was good for about a month and now its doing it to but worse. It freezes completely.
Won't let any of my text messages get through to me. All my messages disappear completely and randomly come back when they feel like it.
This time its frozen where I can't even read any texts or get any texts and when I click on the messenger app it just goes to the NEW MESSAGE and won't let me get out of this screen. Should I once again take this back? or are all the iPhone 6's bad like this?

It's not the iphones, it's more likely one or more of your programs causing this issue. It's not the iPhone 6's. The possibility of you getting 2 bad iphones from different batches is extremely remote or you have the worst luck on the planet. lol If one iPhone has it, then you get a new one and the same problem comes up again, it's most likely due to an issue with a program that you keep getting back from restoring an old backup. Restore the iphone again and set up as a new iphone. Then manually import your music and your photos. Once that's done, try to use your iphone to see if everything is ok. If it works good for a few days, then try to add some of the apps. At some point, you'll end up loading the malicious app and the problem may come back. Make sure that the apps are all updated. If you still have problems, call Apple so that they can run a diagnostic report and find out which app is causing this issue. Then you can simply delete it and/or update the app. More solutions are available but that's all I will post for now.

When I try to update itunes, it tells me that itunes can not find a pathway to my computer. I was wondering if anyone else had this issue and how to resolve it?

When i plug my iphone into my computer and try to sync it with my itues library, a message comes up saying I can't sync until i update itues. When i try to update itunes, a message pops up that says itunes cannot find a pathway to my computer and it tells me to find a pathway. I have no idea what this means and i have played around with it for weeks now. Can anyone help me??

The first message says "The feature you are trying to use is on a network resorce that is unavaliable. Click ok to try again, or enter an alternate path to a folder containing the installation package." Then when i click ok a message that pops up says "The path cannot be found. Verify that you have access to this location and try again, or try to find the installation package "iTunes64.msi" in a folder from which you can install the product itunes."
That's perfect, thank you.
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

Got a new IPAD and was charged 200.00 for all apps previsouly purchased!. Has anyone else had this issue? I went thru the appstore and clicked on already purcahed apps and "installed" them on my new IPAD and got about 50 charges all at once from ITUNEs

After setting up my new IPAD2 I went into the APPStore and noticed there was an already purchased section, which showed all my previous purchases I had made and installed on my IPAD I. IT gave me the option to "install" them onto my IPAD2 and there was not visual "COST" associated with it and it never prompted me for a charge althought I had to enter my account password each time. Additionally I didn't get any emails like you usually do when buying an app. A few days later, BAM! 50 charges or so totalling upwards to 200 bucks with no description other than ITUNES on my bank account so I can't even tell which apps they were for. Is part of the public BETA cloud testing?! I hope to god not, it caused my bank account to go negative and now I have many NSF charges. I can NOT affort this. I know apple has a disclaimer "No refunds" under any circumstance. But as far as I"m concerned. THIS IS THEFT!
Please note the IPAD os version is 4.3.3 (8J2) which isn't a drop down option for my OS below... Figures.

More update on y situation. Now on both the IPAD and IPAD2 I can not got to view my purchase History, it says it can not connect to the ITUNES store, but yet I can still d/l apps and can view my account etc etc etc.

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Hey Eric,
Thanks for taking the time. Unfortunately no that does not solve it. Same as swipe it will get me there and it will show separate programs spaced out. The issue I am having is that all my open word files are bunched up in a pile on top of each other. I can see the edges of each one but I want them to be separated from each other enough that I can visually identify what file is what.
Again, thanks for trying, it is appreciated.

I purchase photoshop element 12 and Premiere at Office Depot. The program came in a software download card. I get error saying not vaild. anyone else had this issue?

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