I purchased 1DVD Pro. It isn't working as described in the description. I have emailed using the support email with the app, however I have received no reply. I need a refund. How do I proceed?

How do I procure a refund for an app that doesn't function as described on the app page?

iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html

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Hey I just downloaded mavericks on my new Imac and was told I can download I works for free and the app store doesnt show that option . Does any body know how to does this

How do you get the free upgrade to the I works sweet once you've dowloaded Mavericks ? Does anybody know ? Thanks

Here is the up to date program info if you got a new Mac:
http://www.apple.com/creativity-apps/mac/up-to-date/
If you have the DVD version of iWorks installed, you will also be offered an update to the new versions (as I was).

My Acrobat 9 Pro Serial isn't working. How do i resolve?

My Acrobat 9 Pro Serial isn't working. How do i resolve?

Hi mcarruthers25,
Did you also download Acrobat 9 from the Licensing Website? If you have a volume license for Acrobat 9 Professional, then the installation files are only available at https://licensing.adobe.com/. If you downloaded the installation files for the retail version of Acrobat 9 Professional, that may be why the installer won't accept your serial number.
Best,
Sara

My husband uses adobe cs5. The clone tool isn't working and after resetting the tools adobe bridge now goes to picasa. How can we make the clone tool work and have bridge go to cs5 not picasa?

My husband uses adobe cs5. The clone tool isn't working and after resetting the tools adobe bridge now goes to picasa. How can we make the clone tool work and have bridge go to cs5 not picasa?

A lot more information about your hardware and software is needed.
BOILERPLATE TEXT:
If you give complete and detailed information about your setup and the issue at hand,
such as your platform (Mac or Win),
exact versions of your OS, of Photoshop (not just "CC", but something like CC2014.v.2.2) and of Bridge,
your settings in Photoshop > Preference > Performance
the type of file you were working on,
machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
what troubleshooting steps you have taken so far,
what error message(s) you receive,
if having issues opening raw files also the exact camera make and model that generated them,
if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.
a screen shot of your settings or of the image could be very helpful too,
etc.,
someone may be able to help you (not necessarily this poster, who is not a Windows user).
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks!

My internet isn't working anymore, its not the wifi but the actual computer safari and google chrome. Its not loading particular websites, and if it is loading them, they are different to how they use to be. Computer was slow yesterday as well

my internet isn't working anymore, its not the wifi but the actual computer safari and google chrome. Its not loading particular websites, and if it is loading them, they are different to how they use to be. Computer was slow yesterday as well and took about 4 hours to finally be able to shut down and close everything. Does anyone know how to fix this? Im going into exams and need my internet to work
Thanks

I dont know if your allowed to show images here but if you are then these pictures will show you what happens.
This is what happens when I turn on my iMac (normal)
This is what happens a few seconds after I turn on my iMac
Here it is up close
Hopefully these pictures will help you understand what's been hapening on my iMac when I turn it on.
Thanks

There is an app I want to purchase for my iphone , but can't find it on the app store from my MacBook Pro

There is an app I want to purchase for my iphone , but can't find it on the app store from my MacBook Pro. I have credit on the Mac Book, but can't see it from iphone.

Are you checking from within the Apps section of iTunes on your computer? Is there a reason you can't download it directly to the iPhone?

When i try to delete my messages it turns my imessage off so i have to restart my phone to get it to work again, by then all my messages have come back which i deleted... how can i delete old messages i dont need anymore withou imessage going off?

when i try to delete my messages it turns my imessage off so i have to restart my phone to get it to work again, by then all my messages have come back which i deleted... how can i delete old messages i dont need anymore withou imessage going off?

To get rid of "pop-up ads and other crap on my computer when I am on the internet", click on Safari in the Menu bar, and select Preferences. Next select Extensions. Delete all of them. Restart Safari.
The first step in addressing the black screen is an SMC reset.
Shut down the computer.
Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected.
On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
Release all the keys and the power button at the same time.
Press the power button to turn on the computer.
Note: The LED on the MagSafe power adapter may change states or temporarily turn off when you reset the SMC.
Excerpt from
http://support.apple.com/kb/ht39

I need help! I have iPad mini and I can't use App Store. It always asking my credit card lnformation to download, but the apps I will download are free. I don't know how it will work again.

I need help!
I have iPad mini and I can't use App Store.
It always asking my credit card lnformation to download, but the apps I will download are free.
I don't know how it will work again.
Help me please!
Thank you.

You need to have a payment method on file. If the apps are free you will not be charged anything. Either enter your credit card information or purchase and enter an iTunes gift card.

HT204266 I need a refund how do I get one

I need a Refund how do I get one

To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

I've can't open any applications on my Mac ! I tried to delete some files from safari (history) and then none of the apps including iphoto, safari, mail, facetime. I don't know how to fix it, help ? any idea ?

I've can't open any applications on my Mac ! I tried to delete some files from safari (history) and then none of the apps including iphoto, safari, mail, facetime. I don't know how to fix it, help ? any idea ?

Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, or by a peripheral device.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including sound output andWi-Fi on certain iMacs. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin. Test while in safe mode. Same problem? After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test.

I have attempted to update a few apps and the install has frozen on 'waiting' not allowing me to either access the app or delete it, any idea why this has happened and how do I get around it?

I have attempted to update a few apps and the install has frozen on 'waiting' not allowing me to either access the app or delete it, any idea why this has happened and how do I get around it?

See if either of these things works for you. In the future ... Only update one app at a time. Forget that the Update All button even exists. It causes more problems than it does good - IMO.
Make sure that you do not have a stalled download in iTunes - a song or podcast .... if you have a download in there that did not finish, complete that one first. Only one thing can download at a time on the iPad so that could be what is causing the problem.
If that doesn't work - sign out of your account, restart the iPad and then sign in again.
Settings>iTunes & App Store>Apple ID. Tap your ID and sign out. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Go back to Settings>iTunes & App Store>Sign in and then try to update again. Tap one waiting icon only if necessary to start the download stream.

HT3702 I wanted to cancel my annual subscriptions but could not, now I realize I have been billed. I need a refund and credit card information removed to prevent this. I am really disaPpointed thought someone would have written me first instead of my cre

I wanted to cancel my annual subscriptions but could not, now I realize I have been billed. I need a refund and credit card information removed to prevent this. I am really disaPpointed thought someone would have written me first instead of my credit card just being automatically debitted. I really cannot afford this right now, I find itune is doing an in justice.
Sent from my iPad

There are instructions on this page for managing and stopping auto-renewing subscriptions : http://support.apple.com/kb/HT4098
In terms of a refund, all purchases are considered final, but you can try contacting iTunes support and see if they will refund or credit you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

The language in the app store on my iPod touch is no longer English. How do I get English back?

The language in the app store on my iPod touch is no longer English. How do I get English back?

Do you have English selected in Settings>General>International>Language?
What country's App/iTunes store are you using? Di y change it to other than to an English speaking country?
To change
How to Change Your App Store Account Location | eHow.com

Hi, I upgraded my girlfriend's iPad 2 using my iMac, however, her iPad was sync with her PC. Although I've made backup earlier, when I restore from backup the apps doesn't sync back, neither her documents on pages. How can I put then back to her iPad?

Hi, I upgraded my girlfriend's iPad 2 using my iMac, however, her iPad was sync with her PC. Although I've made backup earlier, when I restore from backup the apps doesn't sync back, neither her documents on pages. How can I put then back to her iPad?

The backup saves many settings, but it copies photos and other files from the computer back to the iPad after IOS5 wipes the disk. Plugging it into her computer will re-sync it.

My ipad2 was recently stolen. I have since purchased an iphone4. Is there a way to retreive the apps that were on the ipad for use on my iphone or a new ipad once purchased?

My ipad2 was recently stolen. I have since purchased an iphone4. Is there a way to retreive the apps that I had on my ipad for use on my iphone or on a new ipad if purchased?
Thx.
Adam

Downloading past purchases from the App Store, iBookstore, and iTunes Store
All ipad apps are not neccessarily compatible with iphone. There are some universal apps.

I purchased 1DVD Pro. It isn't working as described in the description. I have emailed using the support email with the app, however I have received no reply. I need a refund. How do I proceed?

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