I purchased 2 items on a game and it charged my credit card, it did not use my credits... why is that?

I purchased 2 Items on HR Battle 3D and it charged my credit card, when I have over $25.00 on my account with itunes. please tell me why that is??

1)Did you get a receipt via email for the our hase (my came through almost instantly) - if so there is a link on the email to "report a problem"
Or 2) Call apple (you might want to check first whether the charge went thru with your card company)

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I purchase something for a game and it charged my credit card but didn't download

How can I recieve what I purchase with my card and has been charged for

Hi Effie Bilal,
Thanks for using Apple Support Communities. If you did not receive an in-app purchase, you can report this to the iTunes Store:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
Cheers,
- Ari

HT1391 I purchased a game and it charged my credit card but it didn't download it

I tried to purchase a game on my ipad it said my credit card was declined but when I call my card it had charged me for it. What do I do or who csn I call to get my game or my money back

Hi Effie Bilal,
Thanks for using Apple Support Communities. If you did not receive an in-app purchase, you can report this to the iTunes Store:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
Cheers,
- Ari

TS1702 App purchase charged my credit card but did not down load to the app?

I purchased & in app purchase & it did not download into my app but charged me for it. It says already purchased but not yet down loaded when I try again. But I can not get it to down load ?

What happens when you try to do an in-app purchase, does the 'buy' button not work, do you get any error messages ...
If you are getting a message to contact iTunes Support then you can do so via this link and ask them for help (we are fellow users on these forums, we won't know why it's appearing) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If it's a different problem ... ?

Device on order now delivery time 3 weeks   and they charged my credit card

device on order droid incrediable
now they are playing games with delivery time    and they charged my credit card
this is not legal because of the fair credit act
How can they get by with this
I hope some people read this BEFORE they give the credit card number !!!
Don
Not its not legal as per guidelines set forth in the Fair Credit Billing Act set into motion by the FTC. While they can reserve the funds they cannot actually bill it until the the merchandise is shipped. A report to your credit card company should be able to resolve this matter.
reference
http://www.ftc.gov/bcp/edu/pubs/consumer/credit/cre28.shtm

Did you read the entire article? I did and I got a completely different take on what the FTC was trying to say. My understanding of the article is that the company can charge your card as soon as a delivery date is given. The company also has the abiity to inform you of any delays in receiving the equipment. It is up to you to accept the delay (i.e. not saying anything) or cancel the order for a full refund. Why would there be a refund if the company had never charged you to begin with, there wouldn't be a refund. What the article IS saying is that you have a legal recourse should you NEVER receive the merchandise or are not notified of any delays. Review chapter 4, section 161, paragraph 3 of the actual act.
http://www.fdic.gov/regulations/laws/rules/6500-500.html

What if my daughter accidentally downloads something and it charges my credit card $99.00, i have deleted the app she installed can I get a refund?

What if my daughter accidentally downloads something and it charges my credit card $99.00? Can I get a refund? I deleted the app!!

Further to the other points, what you might want to do is
- first, make sure your daughter does not know your password, and change it if you suspect she does;
- second, turn off in-app purchases, and set your iPhone/iPad to require a password on every purchase. See this article:
http://support.apple.com/kb/HT4213
Matt

HT3702 I have paid once for one month subscription for al jazeera sport live app. I just released after few months that they are automatically charging me on monthly bases. How i can stop them charging me for something i did not use and i did not authoriz

I have paid once for one month subscription for al jazeera sport live app. I just released after few months that they are automatically charging me on monthly bases. How i can stop them charging me for something i did not use and i did not authorize?

You possibly set up an auto-renewing subscription with the app - there are instructions on this page on how to manage them, including how to stop them : http://support.apple.com/kb/HT4098

HT1918 I recently purchased an App store gift card but when I purchased a game it automatically charged my credit card on file without giving me the opportunity to use my gift card. Can I take my CC number off and just just gift cards on file?

I recently purchased an App Store gift card - how do I register it with iTunes and the App Store so my purchases will go to it instead of my credit card on file with Apple?

Click here and ask the iTunes Store staff for assistance.
(104332)

HT201272 purchased ringtone. REceived e-mail confirming purchase and charge to credit card. Can not find ringtone anywhere

Purchased ringtone from apps. Billed and charged. Can not find it on iPhone 4S or on computer.

If you bought it on your iPhone then it should be on it - it will only be on your computer's iTunes if you've copied it over (File > Devices > Transfer Purchases), in which case it should copy to the Tones part of your library (they won't appear in the Purchased link for re-downloading). It doesn't show on the list if you try to change one of your notification sounds on your phone via Settings > Sounds, or if you go into Contacts and select a contact and tap the Edit button at the top right does that allow you to assign that ringtone to that contact ?
Or is is a ringtone that you bought in an app i.e. not a ringtone from the iTunes store ?

HT5035 Redeemed $10 gift card. Then gifted $14.99 album to a friend and it charged my credit card the total and did not use the gift card balance!

The gift card was supposed to be charged first, then the 4.99 to my credit card. Now I have an unused $10 gift card, which I wanted to get rid of, and got charged $14.99. I want my money back and I want the gift card used instead.

It's not supposed to. Gifts will always be charged to the credit card; the gift card money is for your use and nobody else's. This includes the purchase of gift cards and certificates, and money used for an iTunes allowance.
(68007)

Just synced my 3GS and loaded new 5.0. my apps which were password protected photos and another for credit card info did not transfer back to phone. Where are they?

Just synched my 3GS and loaded 5.0. My photo vault and credit card vault secure apps are gone. Any idea how to recover or where they might be?

If for some reason you failed to transfer them to your computer before updating, then you would have to redownload them.
Downloading past purchases from the App Store, iBookstore, and iTunes Store

How can I change my itunes password on my iphone? Someone has hacked my account and is charging my credit card hundreds of dollars. I even cancelled my card and got a new one and they still can access it.

Someone has hacked my itunes account and charged hundreds of dollars to my credit card. I have cancelled my card twice and they can still do it because I enter the new info into my phone. The credit card company said that I need to change my account password. Does anyone know how to change your password on an iphone?

I don't have an iPhone but it may be somewhere along the steps for removing card information
Delete credit card information with iOS - http://bongotbusy.blogspot.com/2011/09/hinthow-to-remove-iphoneipadipad2.html - Settings > Store > Apple ID > View Apple ID > Account > Edit Payment Information > Payment Card > None

Cancelled order and Apple charged my credit card

Hi,
Sorry its the weekend and I don't know where to post this. I ordered my apple iphone 4 through the apple online store but changed my mind half way through and canceled the order. Then the second time I made a new order but canceled it again because I got another phone as a present. Last night it came as a surprise that I got charged $859 from my credit card. I have no known orders since they;re all canceled and would like my money back obviously. I rang my credit card provider and they said to ring Apple on Monday which i will. Can someone from apple please help me here? Would be greatly appreciated.

" Can someone from apple please help me here?"
No. This is a user to user support forum.
You will need to contact Apple.

HT3702 My six year old purchased something on subway surfers and now we have charges to our credit card i did not approve.

hi i need help!

All sales are final
You can try contacting itunes support and asking for an exception
http://www.apple.com/support/contact/

My album didn't download and they charge my credit card

I need to know how can download my album because it didn't download and appears as bought but i don't have it on my itunes help!!

http://www.apple.com/support/itunes/account/

I purchased 2 items on a game and it charged my credit card, it did not use my credits... why is that?

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