I purchased 2 one-year subscriptions for Adobe Export at $ 29.88 on Oct. 2013  and at $ 25.37 Mar. 2014.

I purchased 2 one-year subscriptions for Adobe Export at $ 29.88 on Oct. 2013  and at $ 25.37 Mar. 2014. But, when I signed in today, the site asks me purchase another one-year subscription.  I don't understand. I have bank transaction records.

Thank you for your swift response.
I was able to sign in using the original  email address that I used when I first signed up last Oct. What I still don't understand is how I somehow signed up for the same subscription  last March .
I have always been using https://cloud.acrobat.com/exportpdf because I bookmarked it when I first signed up. I never use computers other than mine because of my disability.  Whenever I signed in, the site showed my original email address, asking for my password. I don't understand why I ended up signing for the second time. The original email address was showing up until the other day when the site showed my old email address that I deactivated sometime ago.  I could not  sign in because I had no record of the password for this address.
Yes, I do see my subscriptions listed under "My Plans & Products" and are both still active.  But, I don't seem to be able to get refund by canceling one of them. 
Regards, Ikuko

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