I purchased a book through iBooks and it turns out it wasn't the audiobook, which is what I needed. Is there anyway I can get the $12 or so about put back into my account since I am having to also buy an audiobook?

I was suppose to buy an audiobook but ended up buying the book which I thought was the audiobook. Since I'm having to purchase 2 books(and I only need the audiobook) can I get a refund on the book? How exactly does that work? Or does that work at all?

Try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account (Store > View My Apple ID on iTunes 11) and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that book, click the arrow to the left of it, click the 'Report a Problem' button :
and then the 'Report a Problem' link on its line :
and select 'inadvertently purchased' as the problem and fill in the details (iTunes support should reply within, I think, about 24 hours).
Or you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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I changed my ipod password and now when i try to unlock my ipod it says wrong password. Is there anyway i can get into my ipod without restoring it?!?!?!?!?!?!

I changed my ipod password and now when i try to unlock my ipod it says wrong password. Is there anyway i can get into my ipod without restoring it?!?!?!?!?!?!

If You Are Locked Out Or Have Forgotten Your Passcode
iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
iOS- Understanding passcodes
A Complete Guide to Recover Your iDevice if You Forget Your Passcode
If you cannot remember the passcode, you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and resync the data from the device (or restore from a backup). If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. Refer to Updating and restoring iPhone, iPad and iPod touch software.
Try restoring the iOS device if backing up and erasing all content and settings doesn't resolve the issue. Using iTunes to restore iOS devices is part of standard isolation troubleshooting. Restoring your device will delete all data and content, including songs, videos, contacts, photos, and calendar information, and will restore all settings to their factory condition.
Before restoring your iOS device, Apple recommends that you either sync with iTunes to transfer any purchases you have made, or back up new data (data acquired after your last sync). If you have movie rentals on the device, see iTunes Store movie rental usage rights in the United States before restoring.
Follow these steps to restore your device:
     1. Verify that you are using the latest version of iTunes before attempting to update.
     2. Connect your device to your computer.
     3. Select your iPhone, iPad, or iPod touch when it appears in iTunes under Devices.
     4. Select the Summary tab.
     5. Select the Restore option.
     6. When prompted to back up your settings before restoring, select the Back Up
         option (see in the image below). If you have just backed up the device, it is not
         necessary to create another.
     7. Select the Restore option when iTunes prompts you (as long as you've backed up,
         you should not have to worry about restoring your iOS device).
     8. When the restore process has completed, the device restarts and displays the Apple
         logo while starting up:
           After a restore, the iOS device displays the "Connect to iTunes" screen. For updating
          to iOS 5 or later, follow the steps in the iOS Setup Assistant. For earlier versions of
          iOS, keep your device connected until the "Connect to iTunes" screen goes away or
          you see "iPhone is activated."
     9. The final step is to restore your device from a previous backup.
If you can not restore your device then you will need to go to recovery mode.
Placing your device into recovery mode:
Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.
     1. Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the other end
         of the cable connected to your computer's USB port.
     2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the
         red slider appears, then slide the slider. Wait for the device to turn off.
          If you cannot turn off the device using the slider, press and hold the Sleep/Wake
          and Home buttons at the same time. When the device turns off, release the Sleep/Wake
          and Home buttons.
     3. While pressing and holding the Home button, reconnect the USB cable to the device.
         The device should turn on. Note: If you see the screen pictured below, let the device
         charge for at least ten minutes to ensure that the battery has some charge, and then
         start with step 2 again.
     4. Continue holding the Home button until you see the "Connect to iTunes" screen.
         When this screen appears you can release the Home button.
     5. If necessary, open iTunes. You should see the following "recovery mode" alert:
     6. Use iTunes to restore the device.
If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
Additional Information:
Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information.

I recently tried to autofill a song from my cousins computer and it deleted all my songs but 24. and when i go to "on this iphone" it shows all my previous music. is there anyway i can get my music back?

i recently tried to autofill a song from my cousins computer and it deleted all my songs but 24. and when i go to "on this iphone" it shows all my previous music. is there anyway i can get my music back?

Welcome to the Apple Community.
Try deleting the problematic file (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option which is revealed in the iTunes app on your iOS device by tapping the more button at the bottom of the screen.
If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.

I purchased a book through iBooks and it's a bad download

I purchased 50 shades of grey and there are many repeat pages (5-6) in a row. Then it goes to the next chapter never finishing the sentence/ paragraph.How do I contact the proper people so that it does not continue with other people.

You can redownload your purchases by following instructions here:
support.apple.com/kb/HT2519
If you are unable to, contact support for further assistance.

I'm trying to purchase a book through iBooks and I keep getting the same message over and over, " your purchase could not be completed"

it tells me to go to iTunes support.com, I tried going to iTunes support and wasn't getting anywhere. I've tried deleting the app and downloading it again, tried different apple accounts, different payment types and nothing is working.

If you are getting a message to contact iTunes support then you can do so via this link and ask them for help (on these forums we won't know why the message is appearing) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I purchased a book from ibooks and the book had content from a different book

I purchased a book from ibooks and the book had content from a different book
Purchased: "Mourhino Further Anatomy of a Winner" by Patrick Barclay
Got: "Soul Beach" by Kate Harrison

Go here:
https://expresslane.apple.com/Issues.action
Ask for assistance

Im trying to activate my old phone but it says we need to sign into a icloud account that is old so its been disabled and the email too. Is there anyway we can get it back?

Im trying to activate my old phone but it says we need to sign into a icloud account that is old so its been disabled and the email too. Is there anyway we can get it back?

Welcome to the Apple community Jack.
If you mean that Find My Phone is asking for a password to a different Apple ID to your current Apple IDand that ID is a previous version of your current ID, not an entirely different one.
This feature has been introduced to make stolen phones useless to those that have stolen them.
However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details.
The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone" and delete the account from your device.
You should then change your Apple ID back to its current state, save it once again and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
This article provides more information about Activation Lock.

Firefox Sync: I cannot log into my account using the sync key that was given to me and nothing I do seems to fix it. Is there anyway I can "reset" my username? I'd like to reopen an account using my same username as opposed to starting from scratch.

I cannot log into my account using the sync key that was given to me and nothing I do seems to fix it. Is there anyway I can "reset" my username? I'd like to reopen an account using my same username as opposed to starting from scratch.

reading through that, it doesn't look like you were given up on Candice. you never replied to StarDeb's last set of questions in that thread. she was probably waiting to hear back from you.
why didn't you reply?

Is there anyway I can get rid of Lion and get back to Snow Leopard?

Is there anyway I can get rid of Lion and get back to Snow Leopard?

Back to Snow Leopard from Lion install method
Read and print out these instructions, your computer is going to be offline and you wil be cutoff from help until your machine is restored.
Clear the Desktop, Downloads and Trash of anything you wish to keep by placing their files in the respective Documents, Music, Pictures, Movie folders.
Disconnect other drives except the sole backup drive.
Backup ALL your Users folders (Documents, Pictures, Movies, Music etc) manually (drag and drop methods) to a (not TimeMachine) external powered drive (HFS+ journaled formatted in Disk Utility) and disconnect, your going to be wiping the entire boot disk of ALL DATA.
(warning, everything will be gone and not recovered, OS, programs, files, Windows etc all gone.)
Note: You might want to hold c and boot off the 10.6 installer disk and use Disk Utility to format the new blank external drive instead of using OS X Lion if that's hosed. Then reboot into Lion and copy files, may be safer that way.
Here we go!
Hold c and boot off the 10.6 installer disk that comes with your computer and second screen in just STOP there, don't install OS X yet.
Look at the Utilities Menu for Disk Utility.
On the left is the name of your hard drive maker, click it and Erase (format HFS+ Journaled), give it the same drive name as before, and click Erase...
(note: if you want to "scrub" the drive of old files that haven't been overwritten yet, then use the Security Option > Zero Erase, takes a lot longer)
This should wipe the drive of ALL partitions (GUID, OS X and 10.7 Recovery, Windows if present)
When it's done, quit and install OS X 10.6. Then install all your programs from fresh sources and validate/update.
When you setup a first account, use the same user name as before, this way you can simply drag and drop the content of your previous Users folders from the external drive right back into the new Users folders and everything should work peachy. Links in iTunes to music, playlists and iPhoto links especially.
Update OS X to 10.6.8 using the Combo Update for best results.
http://support.apple.com/kb/DL1399
(Note: If your original machine had 10.5 and you want the free iLife that comes with the disks with the computer, then you'll have to install 10.5 first using the same c boot/erase/format methods as above, then update to 10.6 via the disk, then Combo Update 10.6.8)
Final step optional but highly recommended.
A lot of people use a Carbon Copy Clone of their boot drive to a new HFS+Journaled external drive (used only for this purpose) as a "hold the option key" bootable backup in case something goes wrong with their boot drive or need to restore to a previous OS X version.. (in addition to TimeMachine drive for more immediate backups.)
It's not advised to have a Bootable Clone and a TimeMachine partition on the same external drive, as two drives gives hardware protection in case one fails.

I had i passcode on my ipad and i dont remember it. Is there anyway i can get back in without restoring it?

I had a passcode and i do not remember it is there anyway i can get in without having to restore it?

iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
Saw this solution on another post about an iPad in a school enviroment. Might work on your iPad so you won't lose everything.
~~~~~~~~~~~~~
‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just cancelling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
~~~~~~~~~~~~~
Try it and good luck. You have nothing more to lose if it doesn't work for you.
 Cheers, Tom

HT3819 my old laptop broke and i forgot to transfer my music from ipod back on to itunes, is there anyway I can get it back without buying it again ?

my old laptop broke and i forgot to transfer the purchased music from my ipod back onto my new computer. Is there anyway i can get it back without buying it again ?

iTunes match - http://www.apple.com/itunes/itunes-match/ - see FAQ at end too
http://arstechnica.com/apple/2011/11/itunes-match-your-questions-answered/
http://ipod.about.com/od/UsingiOS5/a/Itunes-Match-Frequently-Asked-Questions.htm
http://forums.macrumors.com/showthread.php?t=1277415 - deleting items from your computer but saving them in iCloud. Yes, but risky.

Hello, i lost my iphone and now bought an ipad. Also my computer (where my itunes was) is dead. Is there anyway i can get my music back with my apple id?

Hello, i lost my iphone and now bought an ipad. Also my computer (where my itunes was) is dead. Is there anyway i can get my music back with my apple id?

Okay ... you might be able to get back some of your past purchases if your country's iTunes Store supports redownloading past purchases. See the following document for instructions:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
... but if you didn't maintain a back-up, then other content (songs that you'd ripped yourself from CDs and so forth) is gone, and you'd have to reimport it.

I deleted Garageband and iPhoto from my Mac and now i can't reinstall them. Is there anyway i can get them back?

I deleted Garageband and iPhoto from my Mac and now i can't reinstall them. Is there anyway i can get them back?

Were these apps purchased from the Mac App Store? If so, open the Mac App Store (should be in the Doc).
Then go to the Purchases tab and install from there. You may need to click the Buy button, but once you do, it should remember that you have already paid.
If these apps were installed from a retail copy of iLife, you can reinstall from the DVD.

I accidently hit the restoe button! Is there anyway i can get my apps and music back? I need help thanks

I accidently hit the restoe button! Is there anyway i can get my apps and music back! I need help thanks:)

Try restoring the iPod from backup. See the restoring section of the following:
iTunes: Backing up, updating, and restoring your iPhone, iPad, or iPod touch software
If the apps and music are in your itunes library just sync them back to the iPod if necessary. If the apps and music are not in your iTunes library see the following. Not all options are available if you are outside the USA and do not have the latest iOS and iTunes.
Downloading past purchases from the App Store, iBookstore, and iTunes Store

I downloaded alot of music on my iphone. Then i had to opdate it and i lost it all. Is there anyway I can get my musik back and save it at my computer so this does not happen again. Its terrible. :(

Please Help Me !!
I downloaded alot of music on my iphone. Then i had to opdate it and i lost it all. Is there anyway I can get my musik back and save it at my computer so this does not happen again. Its terrible.

See Recover your iTunes library from your iPod or iOS device.
tt2

I purchased a book through iBooks and it turns out it wasn't the audiobook, which is what I needed. Is there anyway I can get the $12 or so about put back into my account since I am having to also buy an audiobook?

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