I purchased a bundled product yesterday but have not been able to download Premier Elements 11.
I have been having trouble downloading a product purchased yesterday and was told that I needed to speak with technical support
You can contact Customer Care at 8008336687 or Chat Support at : http://www.adobe.com/support/chat/ivrchat.html
What problem are you facing downloading the software?
Do you get any errors ?
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I recently got a new ipad air, but have not been able to download any app, not even the free o es, ha tocan i do?
You are required to provide credit card details to download apps be it free or paid.
Nothing will be deducted from your credit card if the app is free.
There will be a authorizing hold of US$1.00 to verify your account information. It will be credited back to your account later. -
I have followed all the directions for downloading but have not been able to complete the downloading. Message was "Adobe Application Manager failed to install.
You will have to provide system information for people to even be able to begin to give you advise.
Mylenium -
I paid but i have not been able to download adobe creative cloud programs
I paid but I have not been able to download adobe creative cloud programs but my credit card details and payment have disappeared from my account.
Does your Cloud subscription show on your account page?
https://www.adobe.com/account.html for subscriptions on your Adobe page
This is an open forum, not Adobe support... you need Adobe staff support to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us" -
Lightroom 4 crashes when trying to open the slideshow module. I spent over three hours with both Adobe and Apple tech support and we know it is a permission issue but have not been able to get it solved. It started with the last upgrade to 10.8
Back up all data.
This procedure will unlock all your user files (not system files) and reset their ownership and access-control lists to the default. If you've set special values for those attributes on any of your files, they will be reverted. In that case, either stop here, or be prepared to recreate the settings if necessary. Do so only after verifying that those settings didn't cause the problem. If none of this is meaningful to you, you don't need to worry about it.
Step 1
If you have more than one user account, and the one in question is not an administrator account, then temporarily promote it to administrator status in the Users & Groups preference pane. To do that, unlock the preference pane using the credentials of an administrator, check the box marked Allow user to administer this computer, then reboot. You can demote the problem account back to standard status when this step has been completed.
Triple-click the following line to select it. Copy the selected text to the Clipboard (command-C):
{ sudo chflags -R nouchg,nouappnd ~ $TMPDIR.. ; sudo chown -Rh $UID:staff ~ $_ ; sudo chmod -R u+rwX ~ $_ ; chmod -R -N ~ $_ ; } 2> /dev/null
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window (command-V). You'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning not to screw up. If you don’t have a login password, you’ll need to set one before you can run the command. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.
The command will take a noticeable amount of time to run. Wait for a new line ending in a dollar sign (“$”) to appear, then quit Terminal.
Step 2 (optional)
The first step should give you usable permissions in your home folder. This step will restore special attributes set by OS X on some user folders to protect them from unintended deletion or renaming. You can skip this step if you don't consider that protection to be necessary.
Boot into Recovery by holding down the key combination command-R at startup. Release the keys when you see a gray screen with a spinning dial.
When the OS X Utilities screen appears, select
Utilities ▹ Terminal
from the menu bar. A Terminal window will open.
In the Terminal window, type this:
resetpassword
That's one word, all lower case, with no spaces. Then press return. A Reset Password window will open. You’re not going to reset a password.
Select your boot volume ("Macintosh HD," unless you gave it a different name) if not already selected.
Select your username from the menu labeled Select the user account if not already selected.
Under Reset Home Directory Permissions and ACLs, click the Reset button.
Select
▹ Restart
from the menu bar. -
I downloaded the 30 day free trial of Photoshop on 9/11, but have not been able to open it, or even find it on my computer. I do have the Adobe Create Cloud icon, and when I click it it list PS as downloaded and lets me access tutorials, but that is all.
Please let me know how to open and use PS.
Homer GuyHi Homerguy,
If you are using Mac, please open the finder window click on go and choose applications and try to launch Photoshop from there.
If windows, please navigate to C:\Program Files\Adobe\Adobe Photoshop CC 2014 and double click on the Photoshop.exe file.
Thanks -
I have set up iTunes and iCloud with my computer and my iPhone 4S but have not been able to determine whether contacts on Microsoft Office Outlook can be transferred from the pc computer to the phone. Is transfer possible using iTunes or iCloud or other method to transfer the contacts. If so, what are the steps for making the transfer successful.
ETGamboaThank you Thank you!! Quickest response EVER on a help community!! Awesome!!
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Am I able to view the text message log through Verizon Mobile? I can view it from my computer, but have not been able to locate it on Verizon Mobile from my phone.
The logs are only available through the desktop version of My Verizon.
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Was able to bluetooth one time to play scrabble on our two iPad 1's, but have not been able to do so again. Both are searchable, but are not able to find each other. Any help will be appreciated. Thanks.
Both need to be in the lobby, and searchable at the same time. Also, if either has been paired with a keyboard or headphone since you played, go into settings, and make sure those devices are unpaired, and not interfering with the process.
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I just bought a new iPad air and have not been able to download kindle app to read my books. When I type kindle on my iPad app page, kindle app does not appear. What do I do to get this app into my iPad air?
Hi norlowski,
Do you already have the Kindle app downloaded to an iPhone or another iPad? Do you have "Automatic Downloads" turned on under Settings>iTunes & App Store for Apps on your iPad?
You might want to try touching and holding the Kindle App option in your Purchased list, and when it highlights, let go, and it will go to a a detail page for the app with another "Open" option on it. See if it will open from there.
If you do have Automatic Downloads turned on on the iPad, turn it off, and then go back to purchased to see if the Kindle is still showing as "Open".
Post back with results!
Cheers,
GB -
I have not been able to download the instructions
I purchased CS6 and when I received the download instructions two files were listed to download. One was the CS6 file and the other was install instructions. I have not been able to download the install instructions using the Akamai method or the other file method. Please advise me as to how I can obtain the instructions since I cannot download them from the links Adobe provided me. tks. johnny justice
The online version of the Installation Instructions for CS6 is here: http://helpx.adobe.com/creative-suite/kb/cs6-install-instructions.html.
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Ever sinve I updated the software on my phone I have not been able to download all my previously bought music onto either my phone or laptop. How can I get all my music on my laptop as I have spent a lot of money on itunes
See Recover your iTunes library from your iPod or iOS device (or purchase history).
tt2 -
Have not been able to download apps since upgrading to iOS8.1.3 on iPad Mini 2.
Megasull wrote:
I have been unable to update Apps in my iPad 3 with iOS 8.1.2 after changing my Apple ID. What do I do?
What happens when you try.
Apps are tied to the apple id that was used to purchase it, so you can't use your new Apple id to update the app, you will need to use the old one.
you can't merge apple id. Frequently asked questions about Apple ID - Apple Support -
Using IPhoto 11 9.4.3 and OSX 10.8.5 when I download from my Nikon P1 Coolpix it takes hours. So far I have not been able to download a flipping pic. Please help me ?
Can you clarify:
it takes hours. So far I have not been able to download a flipping pic
Either it takes hours to download or you are not able to download at all.
How are you trying? Have you tried alternatives? A Card Reader? Different USB Cable? When did you last reformat the camera card? -
Recently I have not been able to download any podcasts, I have a PC laptop, Windows 7,
Three times I have uninstalled Itunes and installed, problem still remains; the entire systems freezes up, even before it partially searches. Any ideas?Call AppleCare, & they will fix while you're on the phone. Ask to talk to "Account Security".
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