I purchased a CD on itunes and it charged automatically to the card under the account, but I wanted it to charge to my gift card. How do I get a refund and get the music to charge to my gift card instead?

Hi TKCDM1!
You should try to get this purchase onto your iOS device by using the suggestions in the following article:
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/ht2519
Thanks for being a part of the Apple Support Communities!
Regards,
Braden

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TS1969 What if I want iTunes to run from the other user's account, but I want to work in my account for a while, without interupting what is playing? When I switch to my account, how can I STOP iTunes FROM TRYING TO OPEN on my side?

We like listening to music playing from wife's user account.
I want to do some work from my account.
I don't want iTunes to open on my user account.
It keeps trying to, giving me the alert beep and the "Cannot Open iTunes" alert.
How do I make it stop trying to automatically open on one account when it is already playing on the other account?
Again, I want to keep listening to what is playing through my wife's account, therefore I don't want it to open or try to open on my account.
Thanks for any guidance.

Thanks. I messed up with my husbands iphone because I was told the wrong thing. Now everytime I sync his phone it makes it look just like the other phone I had. Do you know how I can fix taht for his phone? Any settings I can turn off that will prevent all of my apps/contacts, etc from auto populating his phone?

HT204088 My company purchased a macbook air with cash in march. I need the billing note for accounting but im not a 100% sure what store in New Jersey i bought it in. I have the Mac address of the computer, where can I send it to get an accounting note?

The question pretty much says it all. What can be done?

The Apple Support Communities are an international user to user technical support forum. As a man from Mexico, Spanish is my native tongue. I do not speak English very well, however, I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
Take the Mac's serial number, not a MAC address, to one of the stores and perhaps they know how to find what you need on Apple's retail servers.

How do I create a new account for an iPod that is on an existing account? My brother and I have shared an account for five years, and now that I'm moving out, I want to create my own account but still want to be able to play the music I've purchased.

My brother and I have shared an account for five years, and now that I'm moving out, I want to create my own separate account but still want to be able to play the music I've purchased over five years.

In order to continue to play and sync the music you purchased with your old account, you'll need to authorize your new computer/iTunes library to do so. You can do this by choosing Store -> Authorize This Computer and then entering in your old account credentials.
That's all you should need to. Then just create your own account and start purchasing and using it the same you have with the old one.
B-rock

ITunes tells me "Could not be used because the original file could not be found. Would you like to locate it?" I can locate it and all my other music, but can only open one song at a time. How do I set it to open all my music whenever I want it?

iTunes tells me my song selection: "Could not be used because the original file could not be found. Would you like to locate it?" I can locate it and all my other music, but can only open one song at a time. How do I set it to open all my music whenever I want?
Message was edited by: Woildbill

I just spent several hours dealing with this when switching to a new PC. It was extremely frustrating as I knew my files were on my external HD but no matter how many times I copied my old iTunes folder over the files were still missing...because dummy me had forgotten to "unhide folders" on my new PC and my old files were actually stored in a hidden folder created long long ago.
This is how I did it on Windows 7 with iTunes 10
1. Look in iTunes Advanced Preferences to see where iTunes is saving files. (Edit, Preferences, Advanced)
Example: C:/Users/Woildbill/My Music/iTunes/Music
2. Ensure you are able to see hidden files - Control Panel, Folder Option, View, Show Hidden Files
3. Use Your Computer's Search Function to Locate the Missing File (Start, Search, type name of song - I started my search in "My Music" folder but be sure to expand to entire Computer if not found right away)
4. In Search Results, right-click found folder and select properties. This will tell you where the file is actually stored.
5. Use Windows Explorer (right-click start) to navigate to the location of the file. It is likley your other missing files are in the same location.
6. In Windows Explorer, copy the newly located files to the iTumes location from Step 1 and everything should work again.
Hope this helps!

TS1538 iphone wont recognize in itunes. it's got the latest software update and the latest version of itunes on the computer. the phone works as normal but i want to restore it but can't because i can only get the the recovery mode stage and then it needs

iphone wont recognize in itunes. it's got the latest software update and the latest version of itunes on the computer. the phone works as normal but i want to restore it but can't because i can only get the the recovery mode stage and then it needs itunes???

Follow this very helpful user tip by wjosten:
Syncing to a "New" Computer or replacing a "crashed" Hard Drive

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I am trying to make a purchase and want to use my Apple ID Balance and NOT charge the debit card under my account info. How do I do this?

As far as I'm aware iTunes always charges the account balance first and when this expires charges any remaining amount to your credit/debit card. The one exception I am aware of (though there could be others) is that Apps purchased from the Canadian store must always be charged to a card rather than a gift card voucher balance due to local legislation.
tt2

So im trying to buy logic pro and just recently put enough money in gift cards on my account but every time i click buy app and go to billing info and then click ok it just shoots me to the first screen and did not charge for app how can i buy it ?

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This may sound stupid, but I'm gonna throw it out there anyway. Is it possible, that if I have enough junk on my desktop it might disrupt the signal? It seems odd, but it kind of looks like my signal is strong and relatively steady now that I've cleaned my desktop. I do tend to get very cluttered. I use a lot of reference images and save text clippings to use later... it just piles up very quickly.
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I purchased black ops zombies and I can not get it to load to play it. How can I get a refund or get to run so that I can play it?

The terms of sale state that: "All Sales are Final. There are no refunds."
However, I've always found iTunes support to be helpful. So, go here, plead your case & hope for the best:
http://www.apple.com/support/itunes/

If i purchase two of the same songs by mistake can i get a refund and take it off my computer?

If i purchase two of the same songs by mistake can i get a refund and take it off my computer?

Welcome to the Apple Community.
Try deleting the problematic file (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option at the bottom of the screen of the iTunes app (or video app) on your iOS device.
If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.

I bought an iphone 5 second hand and was told all i had to do was sync it with itunes i did all that but previous owner hasn't removed the device from their account, i am unable to contact them..can anyone tell how i can start using my phone pls

i bought an iphone 5 second hand and was told all i had to do was sync it with itunes i did all that but previous owner hasn't removed the device from their account, i am unable to contact them..can anyone tell how i can start using my phone pls

Fanta Pants wrote:
i bought an iphone 5 second hand
The Apple ID and Password that was Originally used to Activate the iDevice is required.
If you cannot get this information from the seller
Removing a device from a previous owner’s account
You need to return the Device for a refund, as you will not be able to re-activate it.

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Welcome to the Apple Community.
Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer.
Currently, if your purchase happens to be your most recent purchase you will not be redirected to the report form, in this case use the report a problem option from the invoice that was emailed to you.

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- You do have iTunes version 11 on the computer, right. Saying the latest is not sufficient.
- Have you tried everthing here:
iOS: Device not recognized in iTunes for Windows
- You should
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
Your library/media will not be affected.
- Does the iPod charge?

I purchased a song that is a corrupted file and won't download - how do i get that song or get a refund as i already have been charged

i purchased a song thats a corrupted file and won't download - how do i get this song or get a refund as i have already benn charged ?

http://support.apple.com/kb/HT1933
Regards.

I just purchased an iPad 3 and it works great with most of my email accounts, but with an imap account from school it will download the content of the folders in the account, but doesn't download the messages in the inbox.

Hi,
I just purchased an iPad 3 and it works great with most of my email accounts, but with an imap account from school it will download the content of the folders in the account, but doesn't download the messages in the inbox. I have deleted and created the account several times. I have checked the status of the account and it's active and works either from safari or from my Mac or iPhone. I have turned off both my Mac and my iPhone as not to have competing devices, I can even send emails from the account successfully. It simply won't download the content of the inbox. Help!

Hi Csound1, thanks. The email host is 1and1.co.uk, however, i am going to fess up and make myself look like a plonker now -
the email account in question was set up in Outlook as POP - stupid, stupid, stupid me, wasted an afternoon on this! I have now changed the Outlook account to IMAP and Mail.app works perfectly - and looks much nicer than Outlook did. Im in the middle of converting from Windows to a Mac, and still finding my way around the Mac
The lesson learned, never assume - always double check! All my other email addresses with 1and1 are all imap, except this one, and it happened to be the first one I set up in the Mail.app. (bows head in disgrace!)
Thank you anyway for attempting to help me!
Cheers

I purchased a CD on itunes and it charged automatically to the card under the account, but I wanted it to charge to my gift card. How do I get a refund and get the music to charge to my gift card instead?

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