I purchased a download version of PSE12 and now have a new computer. How can I find out how to re-download the program to my new computer?

Any solutions out there. Adobe products are mostly great, but customer service almost non-existant, despite the elaborate website.
Photoshop Elements

You are allowed two activated installations at any time. If you aren't going to be using the old computer anymore, go to Help>Sign Out in the editor to deactivate it.
For the new computer, the simplest way is to download the trial and enter your serial number into that when installing.

Similar Messages

About a year ago I purchased the student addition of the Adobe Creative suite 6 Design Standard and just recently purchased an additional computer for my home. Can I use the same disc that I previously purchased to download the program?

About a year ago I purchased the student addition of the Adobe Creative suite 6 Design Standard and just recently purchased an additional computer for my home. Can I use the same disc that I previously purchased to download the program?

Yes, as long as the machine meets the system requirements for the software you can install and activate it. Your license allows you to have the software installed and activated on two machines.

TS1496 I burnt some CD'S onto my i pod about 2 years ago, and now have a new computer, but computer is saying it doesn't recognise device, and ipod is not appearing in i tunes which i have just downloaded, please help as I'd like to put some more songs on

I burnt some CD's onto my ipod a couple of years ago and now have a new computer but it doesn't recognise my ipod, I have downloaded itunes onto pc but all my songs are not on there, can anyone help please

For Purchased iTunes Songs: Downloading past purchases from App Store, iBookstore, and iTunes Store
For Non-iTunes Songs (CDs or Third Party): How to use your iPod to move your music to a new computer
Also check: iPod: Does not appear in Windows or iTunes and Device Manager is empty
Message was edited by: keeferaf

I bought this product Sept 2013 and now have a new computer. Can I download it to my new computer? A

I bought this product Sept 2013 and now have a new computer. Can I download it to my new computer? Adobe ExportPDF Annual

There is nothing to download. Just sign in and start using it. Just let us know if there are any problems with that.

I up dated safari, and now have NO BROWSER. How can I restore my old version of safari?

I have a Mac OSX version 10.7.5. I updated safari, and now have no browser that I can use. I get this message when I try to open safari:
You can't use this version of the application Safari with this version of Mac OSX. You have Mac OSX 10.7.5. The application requires Mac OSX 10.9 or later. How can I get my old version of safari back?

Read you must:
http://helpx.adobe.com/x-productkb/policy-pricing/creative-suite-2-activation-end-life.htm l
Mylenium

In the finder, in devices where the pen name appears. I dragged to the desktop and now whenever I put my pen can not find it. but I know it is connected because when shooting says he was ejected.

in the finder, in devices where the pen name appears. I dragged to the desktop and now whenever I put my pen can not find it. but I know it is connected because when shooting says he was ejected.

I have found a temporary solution, allowing the previous version of iTunes (v. 11.1.3 (x64) in my case) to be re-installed. It will allow you to re-establish use of iTunes until the Apple software engineers fix the most recent disasterous upgrade (v. 11.1.4). Please see and follow the procedure in the following article:http://smallbusiness.chron.com/reverting-previous-version-itunes-32590.html The previous version works beautifully.

HT4946 iTunes shows I have an encrypted backup under preferences. It's got the pad lock. When I click restore the encrypted backup is not an option. I've been test MDM products and may have caused this. How do I restore the encrypted backup.

iTunes shows I have an encrypted backup under preferences. It's got the pad lock. When I click restore the encrypted backup is not an option. I've been test MDM products and may have caused this. How do I restore the encrypted backup.

I just came here today to ask the same question.
I have an iPod Gen2 with version 4.2.1 iOS, and iTunes 11.0.2.26
My iPod Touch was running sluggish so I backed up and selected the "Encrypt local backup" to "back up account passwords used on my iPod".
I selected a password for this backup and restored my iPod Touch.
When I went to restore from backup, that encrypted backup is not available on the drop down list.
However, if I go to the top of ITunes and click "Edit", "Preferences" "Device", it shows the back up with the pad lock on it.
I thought I was being smart backing up with encryption to back up account passwords, but now I have lost everything.
So many people have the issue where it asks for a password when they never told iTunes to do an encrypted backup and here we are with an encrypted backup, and we know the password, but we don't get the option to restore from it.

HT204053 My husband and I have separate apple IDs, how do we use the same iTunes account

My husband and I have separate apple IDs , how do we use the same iTunes account

You don't. Each ID is associated with a separate account. Each of you should maintain a separate user account on your computer so as to maintain separate iTunes Libraries. Do not sync your phone with your husbands account or Apple ID and vice-versa or your data will become inter-mixed or worse - deleted from the phone.
Try to understand that iDevices are intended for use by one person with one Apple ID, one iTunes Library, and one iTunes account. They are not multi-user devices.

I was looking at the "Find my iPhone" app and I have a doubt regarding how it works for the macbook. In order to detect the location, the macbook should remain signed into iCloud. What if the thief logs out of iCloud. Would we able to locate the macbook?

I was looking at the "Find my iPhone" app and I have a doubt regarding how it works for the macbook. In order to detect the location, the macbook should remain signed into iCloud. What if the person who has stolen my macbook logs out of iCloud.
It should work fine for iPhone/iPad because we can enable "Restrictions" to prevent the user from signing out of iCloud. Do we have simialr settings for the macbook?
Thanks,

If it's not on the device list, it indicates that someone has gone to Find My iPhone on icloud.com and manually deleted it from the device list (as explained here: http://help.apple.com/icloud/#mmfc0eeddd), and it has not gone back online since (which would cause it to reappear on the device list; Find My iPhone has been turned of in settings on the device; the iClolud account has been deleted from the device; or the entire devices has been erased and restored.
Unfortunately, there's no other way to track the phone other than through Find My iPhone. You could call your carrier and see if they would blackliste it so at least the theif couldn't use it.

HT1918 I have several old email addresses and accounts with itunes where the email is no longer working, and i have forgotten my password, how do i activate the songs?

I have several old email addresses and accounts with itunes where the email is no longer working, and i have forgotten my password, how do i activate the songs

Welcome to the Apple Community.
The following article(s) may help you.
Look up your old and forgotten Apple ID

HT1296 I HAVE A TOUCH 4.3. MY COMPUYET DIED AND NOW HAVE A NEW LAP TOP. I HAD SYNCED PHOTOS FORM THE COMPUTER IN THE TOUCH THAT APPEAR IN FOLDERS. THEY WERE NOT TAKEN WITH THE TOUCH. NOW HAVE A NEW COMPUTER AND WANT TO GET THESE PHOTOS FROM THE IPOD TO NE

I HAVE A TOUCH 4.3. MY COMPUTER DIED AND NOW HAVE A NEW LAP TOP. I HAD SYNCED PHOTOS FROM THE COMPUTER TO THE TOUCH THAT APPEAR IN FOLDERS. THEY WERE NOT ORIGINALLY TAKEN WITH THE TOUCH. NOW HAVE A NEW COMPUTER AND WANT TO GET THESE PHOTOS FROM THE IPOD TO NEW PC OTHERWISE ARE LOST. MY LAPTOP IN WINDOWS 7

To get synced photos from an iPod to a computer you need a third-party program like TouchCopy or PhoneView.

I have don't have service on my iPhone 5c but I accidental locked my sim and now I says "locked sim" how do I unlock the sim

I have don't have service on my iPhone 5c but I accidental locked my sim and now I says "locked sim" how do I unlock the sim

iOS: Understanding the SIM PIN

How can I find out what is running in the background and running my batterie down

How can I find out what is running in the background

Hi simpbarby,
Welcome to the Support Communities!
The links below will help you understand what apps are running on your iPhone. You can quit the ones that you aren't using.
iOS: Understanding multitasking
http://support.apple.com/kb/ht4211
This link will provides tips to conserving battery life:
Apple - Batteries - iPhone
http://www.apple.com/batteries/iphone.html
Optimize Your Settings
Depending on how they are set, a few features may decrease your iPhone battery life. The tips below apply to an iPhone running iOS 7.0 or later.
Enable Wi-Fi: Having Wi-Fi enabled helps consume less power when doing activities that access data. Go to Settings > Wi-Fi and log in to a Wi-Fi network.
Adjust brightness: Dim the screen or turn on Auto-Brightness to extend battery life. Turning on Auto-Brightness allows the screen to adjust based on lighting conditions.
Fetch new data less frequently: The more frequently email or other data is fetched, the quicker your battery may drain. To fetch data manually: Go to Settings > Mail, Contacts, Calendars > Fetch New Data and tap Manually.
Turn off push notifications: Apps with Push Notification alert you of new data, which may impact battery life. To disable, go to Settings > Notifications, choose the app you want to disable, and do the following:
Change Alert Style to None.
Turn Badge App Icon off.
Turn Sounds off.
Note: New data will be received when you open the app.
Minimize use of location services: Apps that actively use location services, such as Maps, may reduce battery life. You can see which applications have recently used location services by going to Settings > Privacy > Location Services.
Use Airplane Mode in low- or no-coverage areas: Your iPhone always tries to maintain a connection with the cellular network, which may use more power in low- or no-coverage areas. Turn on Airplane Mode to increase battery life in these situations.
Viewing Usage StatisticsKnowing and understanding your iPhone usage can help you better manage your battery life. To view your iPhone usage statistics, go to Settings > General > Usage. Under “Time since last full charge”:
Usage: Amount of time iPhone has been awake and in use since the last full charge. iPhone is awake when you’re on a call, using email, listening to music, browsing the web, or sending and receiving text messages, or during certain background tasks such as auto-checking email.
Standby: Amount of time iPhone has been powered on since its last full charge, including the time the phone has been asleep.
I hope this information helps ....
Have a great day!
- Judy

I traded my iphone in and now have a new one (iPhone 5) with the same SIM. Since, I have had some iMessages meant for someone else and some strange things happening on my phone (applications opening by themselves, calls disappearing from log). Any ideas?

I traded my iphone in and now have a new one (iPhone 5) with the same SIM. Since, I have had some iMessages meant for someone else and some strange things happening on my phone (applications opening by themselves, calls disappearing from log). Any ideas?

The answer is very simple: You were not the original owner of the phone. Target sold you a phone that had been returned. You can verify the date of the original sale here: Apple - Support - Check Your Service and Support Coverage. I suspect you will find that the warranty expiration date is not one year from the date that you bought it.

I put my ipad into dfu mode, by mistake, and now have to restore it. Can I redownload all the paid apps (And Books) on it for free?

This was a TOTAL mistake. I had no idea what I was doing. I put my iPad into DFU mode, and now have to restore it. (That didnt end well, knowing I had just bought a bunch of books and apps) I want to know, after I restore my iPad can I go into the app store or iBooks and redownload the books and apps I had originaly payed for? Thanks for the help

Yes, App Store and iBooks have a "Purchased" tab, allowing you to re-download at no additional charge.
But that may not be necessary if you restore from a backup. You might be able to get all of your content back from the restore.

I purchased a download version of PSE12 and now have a new computer. How can I find out how to re-download the program to my new computer?

Similar Messages

Maybe you are looking for