I purchased a monthly pack and havent been able to use it. I have been getting charged for 3 months now and I still get an error message saying "unable to load all your plans". How do I re-install or dowload and get my last 3 payments reimbursed?
I purchased a monthly pack and havent been able to use it. I have been getting charged for 3 months now and I still get an error message saying "unable to load all your plans". How do I re-install or dowload and get my last 3 payments reimbursed?
Link for Download & Install & Setup & Activation problems may help
-Online Chat http://www.adobe.com/support/download-install/supportinfo/
or
Adobe contact information - http://helpx.adobe.com/contact.html
Similar Messages
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"We are unable to load all your plans & products"
In Manage Accounts, instead of a list of products (I'm a Creative Crowd member) I always get the error message: "We are unable to load all your plans & products. Please try again.” Does that mean I'm not properly registered and won't get updates etc?
Hello JohnSyd,
The following host/port combinations may need to be white listed when logging in with an Adobe ID to download, install, the product using creative cloud Desktop app.
Address
Ports
ccmdls.adobe.com
443
ims-na1.adobelogin.com
80
443
ims-prod06.adobelogin.com
443
na1r.services.adobe.com
80
443
prod-rel-ffc-ccm.oobesaas.adobe.com
443
prod-rel-ffc.oobesaas.adobe.com
443
lm.licenses.adobe.com
80
443
ccmdl.adobe.com
80
swupmf.adobe.com
80
swupdl.adobe.com
80
acp.adobeoobe.com
443
interaction.adobe.com
443
Please try and check.
Loveneesh. -
Why am I seeing this message when I try to access my Creative Cloud account:
'We are unable to load all your plans & products. Please try again.'
I want to see which products are included with my CC subscription - e.g. do I have a Prosite portfolio website or would I need to pay for an additional subscription?
Is this a temporary site issue or an on-going problem?Please refer here with information https://forums.adobe.com/thread/1499014
-and try some steps such as changing browsers and turning off your firewall for downloads
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html
Regards
Rajshree -
What;s this warning mean: We are unable to load all your plans
When I go to the Plan page for my account. It shows one plan but not any more and this warning:
We are unable to load all your plans & products. Please try again.
No explanation of what to do about it.Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html -
PC/Win 64bit/Creative Cloud " We are unable to load all your plans. Please try again" error message
I've just signed up with CC on my Win PC 7/64bit and when I log on to my Adobe account I get this error message, "We are unable to load all your plans & products. Please try again.
Just below it I get the correct: Creative Cloud Membership/One Year
Any way to solve this error message?Thank you for your reply. I appreciate the generic list of hardware/software/browser problems, but that's a lot to go through for what seems to be a simple problem. Not all of the info listed in your link applies to my problem, so I will provide only the info that is relevent.
1. See attached photo of Error message found in Chrome Browser.
2. I do not get the error using the FireFox browser.
3. My hardware works with CC because I previously had a Cloud account for one year and all the software downloaded and worked perfectly.
4. My system is Windows 7, 64bit with 12GB of Ram Memory. I have plenty of space on my 1TB C drive
5. I am able to download CC software, but now when I open up an application (Premiere Pro, to be precise) it says it cannot verify my account.
6. It appears that the issue isn't my hardware or operating system, but a problem with my online Adobe account which is paid for and listed (as you can see in the screenshot).
Can you help solve the problem? -
We are unable to load all your plans & products. Please try again.
I'm trying to change the billing information for my account but no matter which browser I log in with, I get the following message in my OVERVIEW tab, under Plans & Products:
We are unable to load all your plans & products. Please try again.
Even if I click the View All button I get the same message in the Plans section. This is driving me insane.Hi there,
Sorry for the frustrating experience.
Could you try a new browser or clear the cache/cookie of the browser your are using and then try.
You may also reach out Contact Customer Care to change the billing information.
^Ani -
OS is Windows7. I'm using the latest version of Mozilla Firefox
I am unable to load some web pages, I get an error message saying unable to load page due to invalid or unsupported form of compression, this happens on the BBC news page for example. Any ideas how to overcome???Reload web page(s) and bypass the cache.
* Press and hold Shift and left-click the Reload button.
* Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
* Press "Cmd + Shift + R" (MAC)
Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
* Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove Cookies" from sites causing problems:
* Tools > Options > Privacy > Cookies: "Show Cookies" -
Also, how would I go about downloading certain products like Premiere, After Effects, etc
This is an open forum, not Adobe support... you need Adobe support to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us" -
I bought the Keynote app for my MacBook, but when I open the application and try to install it, I get an error message saying that the application will not work with my MacBook. What gives? And, can I please request a refund? ($19.99 = a week's groceries).
Thank you for your help! - I did try looking for all available specs about Keynote on the Apple iTunes website, and found nothing that could help me. HELP!1
Close all iWork applications
2
Uninstall Keynote; this must be done with an application remover tool to delete the installation properly. Appcleaner is known to work correctly for this purpose, it is free and can be downloaded from here: Appcleaner Download
3
empty the trash
4
shutdown the Mac and restart. After the start up chime, hold down the shift key until the apple logo appears
let the Mac complete the start up procedure completely, it will take longer than usual as the hard drive is being repaired
5
Reinstall Keynote by logging into the Mac App Store using download / install -
When I access my iPad email, I get an error message saying "unable to process your request" How do I correct this?
Start with the basics. Force close mail and reset your iPad.
In order to close apps, you have to drag the app up from the multitasking display. Double tap the home button and you will see apps lined up going left to right across the screen. Swipe to get to the app that you want to close and then swipe "up" on the app preview thumbnail to close it.
Next, reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.
If that doesn't help, you might want to consider resetting your router by unplugging it from power for about 30 seconds. That can help at times even if all of your other devices are connecting to the Internet. I suggest this, because the message that you are getting may be due to a bad connection to the Internet. -
I was using my old iPhone 4 as an iPod for 4 months when one day I got this error message saying "phone is deactivated visit your local to reactive" ... what the heck??? now the freakin thing won't even charge!!!
Nope. I've already turned off cellular data. It happens regardless, as soon as it is done powering on.
I suspect it might just be built into the phone's firmware to do that... and I have to hit "ignore" whenever it happens, but I just wanted confirmation of that... -
Accidentally copied microsoft word icon to desk top. Now program will not work. Error message says cannot be opened because of problem. How do I re-install ?
Drag the Word icon back to where it belongs.
Applications > Microsoft Office 2011 > Put Word there.
I'm assuming you have Office 2011. If you have 2008 there should be a similar location to put Word. -
Hi, trying to watch Sky TV on laptop - installed Silverlight but error message says unable to watch Sky while in a private browser. Can I come out of this thru Firefox?
There has been a change in where Firefox searches for plugins and the plugins folder in the Firefox program folder is no longer scanned for plugins, so Firefox won't find them anymore if they are installed in the plugins folder instead of the "browser\plugins" folder that Firefox now scans.
You can set the plugins.load_appdir_plugins pref to true on the about:config page to make Firefox scan the "<install>/plugins/" directory for plugins like the WMP plugin (np-mswmp.dll).
You can alternatively move plugins from "<install directory>\plugins\" to "<install directory>\browser\plugins\" (create this folder when missing) to make Firefox find them again.
*http://www.ghacks.net/2013/05/15/why-you-may-have-lost-access-to-plugins-or-extensions-in-firefox-21/
*http://mike.kaply.com/2013/04/24/major-changes-coming-in-firefox-21/
*https://support.mozilla.org/kb/windows-media-or-other-plugins-stopped-working
*[http://www.flatplanet.tv/שידור-חי/ערוץ-1] -
i downloan and updated my iphone software ...i have tried to activate it back but it is not working out error message always what can i do?
this is the error message........we are sorry we can not continue with your activation please contact customer care
another message will say actiavtion server not available;
please what should i do? -
I cannot sync my iphone with my computer. The error message says the ipone sync fails to start,how do I correct this?
try a reset on your iphone
make sure you have latest version of itunes
try updating your iphone over wi-fi before connecting to your itunes
reconnect ,try other usb ports
good luck
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