I purchased a movie from iTunes and when i try to play it on my mac or iphone its just black and has no sound...

I purchased a movie from iTunes and when i try to play it on my mac or iphone its just black and has no sound...
help please!

Are you going to Movies - Purchased or Computers - Movies ?
If you go to iTunes Store on your computer - Quicklinks - Purchased. Is it showing up there?
Is this a purchase or a rental?

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HT1657 I have rented a movie from Itunes, but when I try to watch it it pauses itself, then skips to the next scene...can anyone tell me why and as I have paid money for this shouldn't I at least be able to watch without any hiccups?

I have rented a movie from Itunes, but when I try to watch it it pauses itself, then skips to the next scene...can anyone tell me why and as I have paid money for this shouldn't I at least be able to watch without any hiccups?

You've tried restarting the film ? If it still skips then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, 24 to 48 hours).
Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

HT1539 I have the movie in iTunes but when i try to transfer to the iPod it say that its not authorized... what can I do.. The computer is authorized...

I have the movie in iTunes but when i try to transfer to the iPod it say that its not authorized... what can I do.. The computer is authorized... It was a digital copy...

melaniefrommadisonville wrote:
I want to try to un-install iTunes then re-intstall but am a new mac user and don't know how to do this.
click here and follow the instructions.

HT4682 I have a samsung full hd 1920x1080 camcorder that doesnt seem to be compatible with final cut pro because when I try to load the videos onto it, the stills are just black and all I get is sound. Can someone help me?

Yeah any help would be appreciated.

I can't find any information about what format and specs this camera shoots. The only think I can find online is the manual as a PDF, which I'm not about to read. Maybe you could look through it and see if you can find out the specifications that this camera shoots. In all likelihood you'll have to convert the media using MPEG Streamclip or Compressor.

HT1391 why can't i purchase a movie from itunes. Ido have my apple id and password but when i try buying it keeps saying my password is invalid or contact itunes support?

Why can't i purchase a movie from itunes.Ido have my apple id and password but when i try buying from my apple tv it keeps saying the id is invalid.
Go to the itunes store on my computer and update your apple id and i did but it keeps saying the same thing?

contact itunes support

I have downloaded the HD version of a movie from itunes, but when I sync it to my iPad 2 it will not play. It appears that it is on the iPad, but it will not play. Is this because it is HD, and if so is there a way to change it from being HD? Thanks

I have downloaded the HD version of a movie from itunes, but when I sync it to my iPad 2 it will not play. It appears that it is on the iPad, but it will not play. Is this because it is HD, and if so is there a way to change it from being HD? Thanks

I'm having a similar problem ... just used my iPad 2 to purchase the Bourne trilogy and it downloaded fine but I did not try to play it right away. Then I plugged the iPad into the computer and it downloaded the SD versions of the movie and I used iTunes to sync my movies. Then I tried to play it and it said it could not open the movie. I then did a full iPad restore and did a fresh sync and now I get the Cannot Opne pop up. Did you ever find an answer to your question?

I purchased a movie from itunes on my ipad but it doesn't show up in my library. It shows up in my history of purchases when I open that page but it is not noted in the list of purchases with all my other purchases. Any idea why?

I purchased a movie from itunes on my regular ipad but it doesn't show up in my library. I am able to view it via my movies icon on the Ipad I used when purchasing it but it does not show up in my purchases listing to download to my ipad mini. Also if I access my itunes account it does not show up in the history of purchases listing like all my other purchases but it does show up when i open that page at the very top; separate form the list. I've tried everything to get it to show up so I can download/view it on my ipad mini.

Hi adtsalmon,
You can only watch the movie on the device you rented it on. Here's a snippet from the Apple Support site (italics mine):
If you download a rented movie on your computer: You can transfer it to a device such as your Apple TV (1st generation), iPhone, iPad, or iPod if it’s a standard-definition film (movies in HD can only be watched on your computer, iPad, iPhone 4 or later, iPod touch (4th generation or later), or Apple TV). Once you move the movie from your computer to a device, the movie will disappear from your computer's iTunes library. You can move the movie between devices as many times as you wish during the rental period, but the movie can only exist on one device at a time.
If you download a rented movie on your iPhone 4 or later, iPad, iPod touch (4th generation or later), or Apple TV: It is not transferable to any other device or computer.
Here's the link to the Movie Rentals FAQs site FYI:
http://support.apple.com/kb/HT1657
Hope this helps!
Cheers,
GB

I purchased a song from iTunes and when I try to play it I get a message that the original file cannot be found and asks if I want to try and locate file.

I purchased a song from iTunes and when I try to play it I get a message that the original file cannot be found and asks if I want to try and locate file. I locate the file and it's empty?!

Delete the file, then download again from the iTunes Store, Purchased section (in the Quick Links sidebar).

HT1386 I recently purchased an album from itunes. When I subsequently sync'ed my ipod touch I ended up with all tracks of that album doubled on my ipod and I lost all my playlists. Subsequent syncing has not fixed it. Any ideas what to try?

I recently purchased an album from itunes. When I subsequently sync'ed my ipod touch I ended up with all tracks of that album doubled on my ipod and I lost all my playlists. Subsequent syncing has not fixed it. Any ideas what to try?

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Unsync all music and resync
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar
You said:
No, I do not want to "factory reset" my iPod. No I do not wish to do anything crazy long or hard to fix this.
That may be necessary, It is not what you want to do/not do but what is required to resolve your problem.

TS4124 we have purchased a movie from itunes and now it is in icloud and we want to put it on my daughters ipod - How?

We have purchased a movie from itunes and somehow it is now in icloud. How do we put it onto our daughters computer?

What did you try?
What happened?
Error message?
What did it say?
Any info?

I downloaded a movie on itunes. When I go to play movie a message from iTunes "This movie cannot be played on this comp"

I downloaded a movie on itunes. When I go to play movie a message from iTunes "This movie cannot be played on this comp" Can anyone help?

Hi there,
You may want to varify that your system meets the minimum system requirements for viewing HD content. Take a look at the article below for more information.
iTunes: Purchasing and viewing HD videos
http://support.apple.com/kb/ht3209
-Griff W.

HT1430 I downloaded the app from iTunes costing 99 cents and when I click on the icon on my ipad or iPhone it quickly opens and crashes..closes???? iPad, Phonebook cleanmaster crashes

I downloaded the app from iTunes costing 99 cents and when I click on the icon on my ipad or iPhone it quickly opens and crashes..closes????
iPad, Phonebook cleanmaster crashes

This Apple doc should help ya out -> iOS: Troubleshooting applications purchased from the App Store

HT204370 I purchased a Movie from itune on my iPad. If i want to see it on my ipad-mini do i have to buy it again?

I purchased a movie from iTunes for my iPad. Can i see it also on my iPad-mini withtout buying it for the second time?

It depends on what country you're in; using the Transfer Purchases function in iTunes on a computer and then syncing the iPad mini is always free.
(75272)

If I purchase a movie from ITunes can I choose to receive a DVD or can I only get a download?

If I purchase a movie from ITunes can I choose to receive a DVD or can I only get a download?

Thank you for your response!! Does "burned to data DVD for storage and transport, but not a video DVD for playback outside of iTunes" man I can make a copy and play it in another device that has iTunes, but not my DVD player on my TV?

TS1362 Two weeks ago Purchasing 60 songs from iTune store.So Two of them play only half of song and then jumping to another songs.What is could be?Or can i get repair this two downloads?

Two weeks ago Purchasing 60 songs from iTune store.So Two of them play only half of song and then jumping to another songs.What is could be?Looks like is not been downloaded full.Can i get this two songs to play correct?Many thanks Aleksejs!!!

If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the dodgy tracks and try redownloading fresh copies. For instructions, see the following document:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.

I purchased a movie from iTunes and when i try to play it on my mac or iphone its just black and has no sound...

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