I purchased a phone recording app for 9.99 and it doesn't work. How do I get my money back

I purchased an App for 9.99 yesterday and it doesn't work. How do I get my money back?

Go to this site...
https://getsupport.apple.com/Issues.action
Report the issue to an Apple representative.

Similar Messages

  • My App dose not work, how do I get my money back?

    I purchased a Game Pad Companion App and dose not work, how do I get my money back?

    Have you first contacted the maker of the maker of the application?
    You can contact Apple here for Mac App store purchases.
    -> http://www.apple.com/support/mac/app-store/applications/

  • Have been charged £10.49 for a kids game that should be free, how do I get my money back?

    have been charged £10.49 for an app that should be free, how do I get my money back?

    The app may have been free to download, but did you then make any in-app purchases within it to unlock extra features ? If you didn't then you can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
    You can turn off in-app purchases on your device via Settings > General > Restrictions > In-App Purchases 'off'

  • I paid for an App for my ipod and it doesn't work.

    I deleted it and redownloaded it but it still wont work. Comments note that this is a common problem. Can I get my money back or is there something else I can do?

    If the app is still in the store and you are signed in with the same account as you originally bought it with then it should show in Purchased tab in the App Store app : re-downloading. Or you can copy it from your iPod to your computer's iTunes via File > Transfer Purchases and then sync it to your iPad

  • Options after new phone stolen (had for two weeks), and refurb doesn't work?

    Back in November, I ran into some bad luck with Best Buy phone insurance, and wasn't due for an upgrade with Verizon until March.  Long story short, I went into a Verizon store on Black Friday weekend to see what my options were, and walked away with a brand new Droid Maxx for only $40.  It counted as my new upgrade, and I was thrilled.
    Not two weeks after purchasing the new phone, it was stolen from me.  I contacted the Asurion insurance company and shelled out $150 to have another phone overnighted to me.  Much to my surprise, they sent me a refurbished Maxx with a small crack in one corner - clearly a great deal older than my two week old stolen phone.  I decided to give the phone a chance, since I didn't have enough money for other options.
    Now, nearly three months later, this refurb is not working out at all.  The crack has grown, I can't do any hands free or voice activating calling/navigation, the speakers cut out periodically, and most of the time I can't hear out of them to the point where I have to use speaker phone, and then the people I'm speaking with can't hear me.  To top it off, the usually fantastic and long battery life I enjoyed on the original phone are NOT present on the refurb.  It lasts half as long, when it does bother at all to charge.
    I work for a hospital and need to be on call nearly every day, and the needless quirks on this phone are making it very difficult to do so.
    I am at my wits end, and would like to know what my options are.  I did not pay almost $200 to insurance to have a subpar refurb for the next two years, and I cannot afford to pay $150 to Asurion for another refurb.  If my money goes anywhere, I would like it to go to something that will last me the next two years. I realize that I am very lucky to even have a nice phone, but it is not meeting my needs and is risking my day job when the hospital can't get ahold of me readily.
    What are my options?  I am on  family plan.  Should I pull my number off the plan for my own?  Try to qualify for Verizon Edge?  Or take my number to another provider that will give me a new contract and a new phone?  Thank you for your help in advance!

    You should have arranged return of the damaged replacement to begin with right then.  Too late for that though. At this point, you can buy a used phone on Swappa.com or elsewhere that is compatible to Verizon or buy full retail.  I don't they will let you Early Edge right now being so close to having just upgraded.

  • TS1702 If you purchase an app that blatantly lies about what it can do how do I get my money back?

    Help I have been scammed by this app https://itunes.apple.com/us/app/wallamic/id797382255?mt=8
    Says it's wall papers move they don't. 

    Your device is on iOS 7 and you haven't got 'reduce motion' set 'on', and you've tried contacting the developer ? If you have and they haven't replied then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
    If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • I bought app and it was 7$ and now it's gone, how do I get my money back?

    since I bought the app I can open the locked stuff, but now after a month it won't let me open it! Help! I want my money back!

    There's no one here from Apple.  Try contacting iTunes store support here: http://www.apple.com/emea/support/itunes/contact.html.

  • HT2534 I was charged for songs on my credit card but I had an iTunes card and they deducted from that too so I was double charged .  How do I get my money back from iTunes

    I was charged for some songs that I purchased but I had an iTunes card and they deducted that too how do I get my money back from itunes

    Go here:
    http://www.apple.com/support/itunes/contact/
    and follow the instructions to report the issue to the iTunes Store.
    Regards.

  • I have been charged for an app i dont have and judging by the name i wouldnt be interested in having, how can i get my money back?

    I have been charged for an app i dont have and judging by the name i wouldnt be interested in having, how can i get my money back?

    FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
    For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
    Phone: 800-275-2273 How to reach a live person: Press 0 four times
    Hours of Operation: Mon-Fri: 9am-5pm ET
    Email: [email protected]
    How to report an issue with Your iTunes Store purchase
    http://support.apple.com/kb/HT1933
    iTunes Purchase Problems: How to Report a Problem to iTunes Support
    http://tinyurl.com/7tscpa7
    iOS: Troubleshooting applications purchased from the App Store
    http://support.apple.com/kb/TS1702?viewlocale=en_US&locale=en_US
    How to Get a Refund from the App Store
    http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
    Getting Refunds for your iTunes Store Purchases
    http://www.labnol.org/software/itunes-app-store-refunds/13838/
    Canceling a Digital Subscription
    http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
     Cheers, Tom

  • I have deleted iCloud off my phone but was still charged for the extra storage. How do I get my money back?

    I deleted iCloud off my phone a few months back because it seemed to be slowing down my phone. I am no longer interested in keeping iCloud on my phone in the future. I was charged $20 to upkeep my extra storage that I purchased last year but am no longer needing it. How do I get my money back?

    Contact the Apple online store for your country (1-800-MY-APPLE in the U.S. and Canada).

  • I was double charged for a purchase i made. How do i get my money back for the second charge?

    How do i get my money back for something the app store double charged me for?

    Hey M_Hoag,
    It would be best to report an issue with your purchase. The following resource outlines how to do so:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/HT1933
    Thanks,
    Matt M.

  • Payed twice for the same App. How can this be and how do I get my money back?

    Hello!
    I had a MBP and downloaded Adobe Photoshop. I paid for it. Then I had to set up the whole MBP again and Adobe was gone of course.
    I downloaded it again. Thinking, I wouldn't have to pay this time.
    But I had to!!
    Now that I would need the Photoshop again to have on MBA. Afraid to download because I might have to pay...again....
    How can something like this happen und how do I get the money back?
    Thanks for your help!

    If you bought a download of Photoshop, you bought it from Adobe because Photoshop is not sold in the Mac App Store (MAS). You need to talk directly with Adobe about this issue.
    However, if what you actually bought was Adobe Photoshop Elements from the MAS, whenever you need to redownload the app, you do so by opening the MAS, signing into your account (Store menu), going to the Purchases pane and redownloading from your list of purchases.
    You might want to learn more about using a Mac and OS X.
    http://www.apple.com/support/macbasics/

  • HT4009 I made a purchase in an app and it didn't go through but it took money from my iTunes account, how do I get my money back?

    I made a purchase in an app and the app didn't give me the purchase, but took money from my iTunes account. How do I get my money back?

    Hi Epic Awesome16,
    Thanks for visiting Apple Support Communities.
    If you were charged for an In-App Purchase that you did not receive, first try reporting an issue with your purchase using the steps in this article:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
    http://support.apple.com/kb/HT1933
    Cheers,
    Jeremy

  • HT201304 I purchased a photo shop product called camera forge for $5.49 and is doesn't work. How do I get a refund? Thanks Fiona

    I purchased a photo shop product called camera forge for $5.49 and is doesn't work. How do I get a refund? Thanks Fiona

    Take it up with the app developer first. If they won't respond then you can take it up with iTunes support.
    http://www.apple.com/support/itunes/contact/

  • HT5622 Charged when I bought a free app? I bought a free app(Documents by Readdle) for free. In my account I had 6.37 but now I have 3.19!! I don't understand why because it was a free app? What do I do and how do I get my money back?

    I bought a free app(Documents by Readdle) for free. In my account I had $6.37 but now I have $3.19!! I don't understand why because it was a free app? What do I do and how do I get my money back?

    Hi caw52,
    Welcome to the Support Communities!
    The following information should help you with this:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
    http://support.apple.com/kb/HT1933?viewlocale=en_US
    Cheers,
    Judy

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