I purchased a PS CS6 upgrade to CS5extended, I get  the code you entered is invalid message

So the seller from Ebay said it is New. The program actually installed and it even did all the updates. But in My Products and in the Redeem License link where you enter the code it says it is invalid.
Please save your advice about buying on Ebay. Yes it does happen sometimes, but I have had more positive than negative experiences.
My question is, can there be a glitch or some reason for PS to install AND do updates with latest patches, yet the license is invalid?
Could that mean that the code is already active? If so, can Adobe deactivate that license if I call to have them take a look?
thanks!

Contact support by web chat.
Mylenium

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