I purchased a ringtone and an alert on my phone, but following syncing with my mac they're no longer available

I recently upgraded to an iphone 6. I have a macbook pro running Mavericks, and when I connected the phone to my mac for the first time following the purchase of the ringtone and alert tone in question, following the sync they no longer appear under settings on my phone.
Looking at iTunes, they show under "on my device" with a dotted circle next to them...yet they're not available to me when I try and select them on the phone itself.
Is there a setting I need to ensure is checked in order to sync them correctly and have them available to use on my phone? Surely, if purchased under my Apple ID and if the iTunes store account on my mac is linked to my Apple ID all should be well? The didnt cost v much but I object to having to pay again when Ive already done so!

The 'open' button only show after you've installed it on your phone, the cloud symbol imdicates that the app is only in the cloud - if you tap on the cloud icon it should download onto your phone.

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Greetings,
I've never seen this issue, and I handle many iPads, of all versions. WiFi issues are generally local to the WiFi router - they are not all of the same quality, range, immunity to interference, etc. You have distance, building construction, and the biggie - interference.
At home, I use Apple routers, and have no issues with any of my WiFi enabled devices, computers, mobile devices, etc - even the lowly PeeCees. I have locations where I have Juniper Networks, as well as Aruba, and a few Netgears - all of them work as they should.
The cheaper routers, Linksys, D-Link, Seimens home units, and many other no name devices have caused issues of various kinds, and even connectivity.
I have no idea what Starbucks uses, but I always have a good connection, and I go there nearly every morning and get some work done, as well as play.
You could try changing channels, 2.4 to 5 Gigs, changing locations of the router. I have had to do all of these at one time or another over the many years that I have been a Network Engineer.
Good Luck - Cheers,
M.

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I purchased a ringtone and an alert on my phone, but following syncing with my mac they're no longer available

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