I purchased a subscription for Acrobaat PROyesterday. Today it is telling me my trial has expired and the program won't open
how do I get the program to run?
You have to open Acrobat and activate it. The subscription on line does not do the update, but that is done in the program that queries for your subscription information.
Similar Messages
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I downloaded my free trial of Premiere Pro yesterday, and today it's telling me my trial has expired. What happened?
I had downloaded a trial a few months back, and used it just fine. Obviously, that trial expired.
A few days ago I received an email telling me that due to new updates, they (Adobe) was resetting my trial.
Last night I updated the app, and started a new project. However, today I am unable to open my project, and keep getting a notice from Adobe telling me that my 'trial has expired.'
What gives?? Anyone had this happen to them before and know a way around it?
Thanks!Thanks John! This did help.
I found out from the Video team at Adobe that the retrial was only valid for one day.
Unfortunately this wasn't communicated in the offer I was given.
Appreciate your help! -
I signed up to Creative Cloud Student, 6 weeks ago and started paying my monthly subscription immediately. When I downloaded the software (photoshop, indesign and illustrator), they appeared as trials.
The trials have now expired and I can no longer access the software. Adobe Application managed opens asking me to License the Software which requires a serial number.
I have looked through my emails from adobe and my adobe account online and cannot find a serial number anywhere.CC mostly asks for serial number if:
1. There is no CC registered to the ID with which you had signed.
2. There are entries of Adobe in Host files of the computer.
3. The activation count has increased.
If the CC is asking for serial number, please follow the steps in Re: Invalid serial number?
You just need to activate the Cc with the Adobe ID with which it has been registered.
Please refer to:
Creative Cloud applications ask for serial number
Regards
Rajshree -
I did a trial using one email, then purchased a subscription using a different email. Every time I try to open a downloaded app it tells me that my trial has expired and only offers me the option to purchase it. Any ideas how I can access the subscription I just paid for?
Sign out from Creative Cloud desktop application and Sign in with email ID using which you had purchased subscription .
https://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
Then launch CC apps and try to activate.
Still face issue , let me know -
adobe CS6 master Collection disks purchased with serial Nos and used for 18months ok but now I get told "Your Trial has expired" I was never aware it was a trial? purchase was from reseller slim.nl Adobe ID registers serial No but it is now described as invalid. What is going on?
Issues related to serial numbers and registration can never be handled on a public forum as this one is.
Please either call Customer Service for your region, or use web chat (link below). When using the link below, enter a product name and an issue. Ignore the provided links, and choose something like "Still have a problem?" and you'll get a link to web chat:
Contact Customer Care -
I've paid for Creative Cloud license but the programs won't open
I purchased the Creative Cloud license already a few moths ago but now all of a sudden the programs won't open (until this some of them have been apparently running as trials). When I try to open the program the Adobe Application Manager pops up and tells me to license the software. When I click it to continue and logg in it says "Creative cloud will now be licensed for _myemailadress_. Click continue to enjoy the software." But when I click continue nothing happens and when I try to open the program again App manager opens up again and tells me to license the software and so on. I've tried to look for a solution but nothing seems to work. I have a MacBook pro OSX 10.6.8.
Any ideas? Should I try to update my whole computer? My laptop is old and slow so I am a bit afraid everything will disappear if update it.
All ideas I should try are warmly excepted! I am getting desperate and need the software up and running ASAP.Inarinainari please reinstall the Adobe Application Manager by utilizing the steps listed at Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html. The Adobe Application Manager has been rolled into the Creative Cloud Desktop application which is why the referenced document refers to the Creative Cloud Desktop application as opposed to the Adobe Application Manager. Since you are running Mac OS 10.6.8 it is not possible for you to run this later version.
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I Just bought iMovie for yosmite and the program will not open.. I will like a fix or a refund..
I Just bought iMovie for yosmite and the program will not open.. I will like a fix or a refund.. i am getting tired of these problems...
Welcome to the world of downloaded software. There are no refunds.
Back in the good old days when software was purchased on disk one could sell it (legally).
Please describe your problem. Give us some details to go from. Are you using iMovie 06, or something newer? -
When I downloaded PhotoShop CC to my iMac it was suppose to include Lightroom. Lightroom was already running as a free trial. Now the trial has expired and PSCC asks for the Lightroom serial number. What to do?
Lets clear a couple of things up first.
1, You have the Photographers CC subscription which gives you access to PSCC and the current version of Lightroom.
2. PSCC does not include Lightroom.
Now what you will need to do is delete the Lightroom app on your iMac and restart the Mac. Then you can d/load Lightroom from the CC app. -
I cannot use my Acrobat XI downloaded with my one year subscription. It tells me my trial has expired and i need to license it. but I have no serial number.
Rave,
I have the same problem. It says trial is expired, so I select the "sign in now" button. After sign in, it comes up with a place to enter a serial number. The only two other options are "back" and "next".
-Radfuehrer -
Adobe Muse CC trial has expired and now I cannot enter a activation code for the product
I installed Muse and the original instructions I obtained from my corporate office stated to use the enterprise key for our Adobe package and then accept the trial for Muse. The trial version of Muse has expired and I have a serial number but I can not input it. my options are listed as "buy" or "sign in" if you select "buy" then your are taken to the Adobe website. If you sign in you are prompted to "buy or continue the trial, and if you select continue it states that the trial has expired and sends you back to the screen that tells you to buy the software again. How can I get to input the serial number?
Hello Aiva,
If you have a creative cloud enterprise serial key, you can serialize Adobe Muse using that serial key and suppress sign in too (Muse CC 2014 64 bit). Please follow the steps mentioned in link below to serialize Muse CC 2014.
Serialize Adobe Muse : http://helpx.adobe.com/creative-cloud/packager/provisioning-toolkit-enterprise.html
Suppress registration : http://helpx.adobe.com/creative-cloud/packager/installing-products-exception-folder.html
Hope this helps.
Thanks,
Ashish -
all my applications are in trial mode. I paid for my student plan and still cant install, keeps saying that my trial has expired and then asks me for serial number which i never recieved. i dont know what to do
Hi Alena,
Please refer to the help document below to fix this error:
Creative Cloud applications ask for serial number
Regards,
Sheena -
I just bought the creative cloud. For 20 euros per month, and when I downloaded Illustrator it tells me that the trial has expired and gives me the option to buy. Why?
Hi Florencia33,
Please check if you are signed into the Creative cloud with the correct email ID under which you have subscribed.
Please refer to the steps as mentioned in the help document:
Sign out, Sign in | Creative Cloud Desktop app
Regards,
Sheena -
Premier pro is telling me my trial has expired however I have a student year long subscription?
They ask for a serial number but according to the website there is no serial number for student subscriptions. Mine is set to end Nov. 2014.
I tried uninstalling and reinstalling the program and that didn't work.http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
-has a link about why you are prompted to enter a serial number
or
Next link has a "Chat Now" button near the bottom
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html -
I also did a System Restore and that didn't clear the problem, either.
If you use ZoneAlarm Extreme Security then try to disable Virtualization.
Do a clean reinstall and delete the Firefox program folder.
* http://kb.mozillazine.org/Browser_will_not_start_up#XULRunner_error_after_an_update
*[[/questions/869812]]
*[[/questions/869951]] -
How do I get the trial to work??
Did you have the Free trial installed on this computer previously? If yes, you can't try it again. Try using a different computer.
Nancy O.
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