I purchased a subscription to Captivate 8 but have changed computers, how do I get the software on my new computer?

Have been using a monthly subscription of Captivate and have just changed computers, how do I download the software on my new computer?

if you're using the cc desktop app, https://creative.adobe.com/products/creative-cloud
otherwise,
Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 |12 | 11, 10 | 9, 8, 7
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7
Lightroom: 5.7.1| 5 | 4 | 3 | 2.7(win),2.7(mac)
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.
window using the Lightroom 3 link to see those 'Important Instructions'.

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Why am I getting sharper printouts from Windows Photo Viewer than PSE 7? This was not always the case. has something in my settings changed? I have tried all obvious solutions but no change. How can i get the best image print outs from PSE?

I prefer to print from PSE as this allows me to set picture dimensions. Windows photo viewer does not give this flexibility. I am using the same PC, the same printer and the same print file, yet the outcome from each software option is significantly different. WPV is sharp and bright whereas PSE is softer. Can any one help me?

I prefer to print from PSE as this allows me to set picture dimensions. Windows photo viewer does not give this flexibility. I am using the same PC, the same printer and the same print file, yet the outcome from each software option is significantly different. WPV is sharp and bright whereas PSE is softer. Can any one help me?

My license is for PC I now have a Mac, how can I download the software onto my new Mac?

I purchased the Adobe Creative Suite 5.5 for windows. I was given a disc to download it onto my computer. Recenlty my computer died so I purchased a new Mac. How can I download my Adobe Suite license onto my new Mac?

To get a Windows versions of CS5.5 onto a Mac you would have to try using a Windows emulator such as Bootcamp. CS5.5 does not qualify for a platform swap, so you will not be able to acquire a Mac version of it unless you find someone selling it.

I purchased Photoshop cs5 a while back in disk form for my old imac. Now my new laptop doesnt have a disc drive... can I get the program onto my new computer? I don't have the box, but have the old computer it's on...

I purchased Photoshop cs5 a while back in disk form for my old imac. Now my new laptop doesnt have a disc drive... can I get the program onto my new computer? I don't have the box, but have the old computer it's on...
also had a friend place inD and Ai on my old laptop and am curious to know how to get it to my new one

As long as you have your serial number, you may download and install
OLDER previous versions http://www.adobe.com/downloads/other-downloads.html

If I purchased a movie, from a computer a LONG time ago like 3 years but recently I changed computers how can I get that movie back? p.s. I bought the movie from iTunes

If I purchased a movie, from a computer a LONG time ago like 3 years but recently I changed computers how can I get that movie back? p.s. I bought the movie from iTunes

If you don't have the movie on the old computer and you don't have the movie backed up on a disc somewhere, your only choice is to purchase the movie again. Currently, movie downloads are a one time deal andit is your responsibility to have a backup copy.
If you have the movie on the other computer still, you can burn it to a DVD and then copy it over to the new computer.
Personally, I have two computers and when I make a purchase on one, iTunes automatically copies it to the other and I have never lost videos or music in this manner.

When I synced my phone with my mac, the music that I had in my phone got transferred to my mac. 140 songs to be exact, however I can no longer see the songs on my phone, only the purchased album I have appears. How can I get the songs I had back?

When I synced my phone with my mac, the music that I had in my phone got transferred to my mac. 140 songs to be exact, however I can no longer see the songs on my phone, only the purchased album I have appears. How can I get the songs I had back?

Connect your phone to computer, and sync like this. Check the boxes for the playlists, artists, albums you want to sync. Then click Apply. If you have enough space on your phone, you can choose Entire music library.

I have registered a credit card for purchasing apps from the app store. My bank has issued a new chip based card and now the 16 digit numbers have changed. How do I register the new card for flowless purchases?

I have registered a credit card for purchasing apps from the app store. My bank has issued a new chip based card and now the 16 digit numbers have changed. How do I register the new card for flowless purchases?

Go to Apple Menu > App Store > View my account > sign in and then edit the payment details with the new card details.
I am assuming that your card and supporting bank are in the same country as your residential (billing) address and that you are using the App Store of that country.

Bought ipad today, started up in iTunes as directed, but iPad starts in a language I think is Danish, but have no idea, how do I get it to start in English?

Bought ipad today, started up in iTunes as directed, but iPad starts in a language I think is Danish, but have no idea, how do I get it to start in English?

Go to Settings>General>International and you can change the language, the keyboard and the region format in that setting.
Also go to Settings>General>Keyboard>International Keyboard and double check that you selected the correct keyboard layout.

My old computer crashed and i just purchased a new laptop. How do i get my library on my new computer without erasing all the songs on my ipod?

?

damfam9 wrote:
My old computer crashed and i just purchased a new laptop. How do i get my library on my new computer without erasing all the songs on my ipod?
If ALL your music is on the iPod and it's ALL iTunes purchased content, you log into iTunes with your account on th enew machine and reverse sycn the music back.
If the music is from cd's and other sources (not iTunes files) then ask over at iLounge what third party solution currently works. (can't recommond it here)
I have some HUGE instructions here how to get your music off the old comptuer too:
Recovery options:
A: If Windows isn't booting:
You need to boot the computer from a "recovery disk or USB" that has a operating system on it and a graphical user interface to transfer files from your boot drive to a external drive.
I suggest using the Easy USB Installer to install Ubuntu 10.10 onto a 2-4 GB USB key.
http://www.pendrivelinux.com/universal-usb-installer-easy-as-1-2-3/
or
burn a ISO of Ubuntu 10.10 or PartedMagic to a cd-r with ImgBurn or Win 7 right click and burn
You can use Disk Utility in OS X to select the ISO and burn to cd/dvd as well.
Once you have it installed, consult this page for your BIOS boot key to hold to get into the BIOS.
http://pcsupport.about.com/od/fixtheproblem/a/biosaccess_pc.htm
Plug the USB into the back (if possible) of the computer, connect the external drive and enter the BIOS, set the USB (or CD) as first boot and SAVE.
Boot off the USB/CD and "Try Ubuntu/Run from disk" DON'T INSTALL. (Parted Magic loads into RAM and ejects CD)
Once in, go under the menu Places > Computer and transfer your files to the external drive just like you would in Windows, drag and drop.
(If using Parted Magic double click on the Mount Drive left icon twice, use the two GUI windows to transfer files to external drive, unmount drives, log out/quit in the lower left corner menu option)
B: If the computer hardware isn't working, but the drive might still work:
You'll have to remove the power cord and manually extract the hard drive. This might result in some damage.
There is a powered IDE/SATA to USB adapter for sale online for $20 that you can take that internal hard drive and use it like a external drive to access your files from another Windows machine.
C: If your iTunes content is deleted...
It might be recoverable if it hasn't been overwritten yet by fresh data. Undelete software works by reading the 1's and 0's of the files themselves, not what the OS says.
You need to use undelete software pre-installed before the iTunes content was deleted, or while on a bootable cd/USB and a external drive to transfer the recovered files.
You can also install undelete type software on a new machine and USE STEP B above to "undelete" the files and recover them directly to the new computer.
You can't install undelete software or recover files to the same drive your attempting to recover from or it overwrites the deleted data.
D: If the hard drive doesn't work and...
The data isn't worth spending $2000-$3000 in a ATTEMPT at platter dissection recovery, then your finished
If the data on the drive was encrypted, data recovery efforts may be futile, unless it's a encypted file and you transfer it successfuly and have the password to de-crypt it.
E: If you have a "iDevice" with any content
It can be synced back into iTunes, check at iLounge what third party software works reliably now and for your version.
(Once you log into your iTunes account, you can sync ONLY iTunes purchased content back from a iDevice)
Third party software can recover just about all the items on a iDevice, regardless of it's origin. (can't recommend such software here)
F: If any of the above is too hard, or the data is of "critical importance"
Then seek professional computer or forensic level recovery services.
Get help from someone who has done this sort of thing repeatly and can almost guaranty 100% results.
There is Linux software that can "rip" all data off a iOS device if that level of attention is needed, seek a professional service.
Hope this helps in your data recovery efforts.
Please, backup your data, it's the only thing us IT professionals can't recover.

I did a backup from my 3G and want to get the backup now on my iPhone 4, but the backup from the old 3G is not shown as an option to configurate. How do I get the information on my new phone?

I did a backup from my 3G and want to get the backup now on my iPhone 4, but the backup from the old 3G is not shown as an option to configurate. How do I get the information on my new phone?

First, back up your old iphone manually:
Disable autosync in iTunes, connect your phone to your new computer and right click on it in the device list and choose backup. iTunes will backup your phone without syncing.
Transfer your purchases the same way, choosing "transfer purchases" this time.
When you connect your old phone for the first time, all media content will be erased. But you can restore your settings and app data from your manual backup afterwards.
Don't forget to set up at least one contact and event on your new computer to be able to merge calendars and contacts when you sync the phone for the first time.
About backups and what's saved: http://support.apple.com/kb/HT1766
How to back up and restore: http://support.apple.com/kb/HT1414
How to download apps for free again:http://support.apple.com/kb/HT2519
After that, connect your new phone and let iTunes set it up. iTunes will detect the old 3G backup and ask you, if you want to use it to restore the info on your new iphone. If you agree, all settings and data will be present after the process is finished.
This is also explained in this article: http://support.apple.com/kb/HT4137

HT201272 I purchased an audiobook in Nov 2012 using iPhone 4S and then upgraded to iPhone 5 in Dec. Now I am not seeing the audio book in purchase history in iTunes. This means I am not able to get the book in my new iPhone. Please help

I purchased an audiobook in Nov 2012 using iPhone 4S and then upgraded to iPhone 5 in Dec. Now I am not seeing the audio book in purchase history in iTunes. This means I am not able to get the book in my new iPhone. Please help.

Audiobooks are currently a one-time only download from the store. If you don't have it on your computer (audiobooks go into the Books part of your iTunes library) nor on a backup, then if it's still in the store you can try contacting iTunes support and see if they will grant you a re-download : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

How do you get your acct in a new computer if you already reached the 5 computer limit. I don't have 5 computers?!

How do you get your acct in a new computer if you already reached the 5 computer limit. I don't have 5 computers?

Carmen,
If possible, deauthorize any computers you still have physical access to that you know you had previously authorized to play your iTunes purchases. Otherwise, you can always use the Deauthorize All option described in this article.
http://support.apple.com/kb/ht1420
B-rock

I won Lightroom 1.0 a few years ago at an Adobe clinic in Fremont. I have since misplaced the original disk and cannot get the program to open. It wants a serial number and I don't have one. How can I get the serial number so I can use the software?

I won Lightroom 1.0 as a door prize a few years ago at an Adobe clinic in Fremont. I have since misplaced the original disk and cannot get the program to open. It wants a serial number and I don't have one. How can I get the serial number so I can use the software?

Thanks for replying, Jim. I wasn't planning to use it for raw images. I shoot film, black and white, and have many negatives I want to print. I am unfamiliar with the upgrades in Lightroom. I wasn't unhappy with the version I have. It was useful for my purposes.
Because it was a few years ago, I don't remember if I registered the product. I was able to login to my account. But could not find a path to communicate with Adobe. I will keep trying.
Ken

My company runs Adobe Acrobat XI on a PC. Our PC went down and we replaced it with a new one. We need Acrobat XI on it and have bought it already. How can I get it put onto our new computer?

My company runs Adobe Acrobat XI on a PC. Our PC went down and we replaced it with a new one. We need Acrobat XI on it and have bought it already. How can I get it put onto our new computer without having to buy it again?

Hi chrisb75729216,
I checked with your account but could not find any order history so you might be using another email address on forums.
You will first need to deactivate Acrobat from old machine and then install Acrobat on the new machine by activating with the same serial number.
Please download Acrobat XI pro from here: Other downloads
If you have single user license, then remember that the software can be activated on maximum two computers, say your desktop at work and laptop at home.
Regards,
Anubha

HT1473 i just purchased a new desktop computer. I had downloaded music from CD's on my old computer. How do I get this music on my new computer. The music is on my iPhone, can I download from my phone?

I just purchased a new desktop computer. I had downloaded music from CD's on my old computer. How do I get this music on my new computer? The music is on my iphone, can I download from my phone?

btkamp wrote:
I just purchased a new desktop computer. I had downloaded music from CD's on my old computer.
From your OLD computer...
Copy your ENTIRE iTunes FOLDER to an External Drive... and then from the External Drive to your New Computer..
Full Details Here > http://support.apple.com/kb/HT1751
An Added Bonus is that you will have a Backup of iTunes.
btkamp wrote:
The music is on my iphone,
If you do not have access to the iTunes Library on your Old computer... or its Backup...
See https://discussions.apple.com/docs/DOC-3991

I purchased a subscription to Captivate 8 but have changed computers, how do I get the software on my new computer?

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