I purchased a subscription to Photoshop CS6

I am unable to download it to my mac. I click on the download button in my adobe account where my order says it has been purchased and shows the order number. It brings me to the trial downloads page, and when I click on the photoshop CS6 icon I have 2 choices - trial or more info. I click trial and my browser can't load the page because the address starts withsomething like aam:/ instead of http:/. Very frustrating. I have photos to edit and not much time to do it. I am unable to find a straightforward place to download the app that I have purchased a subscription to.

Please try logging into https://creative.adobe.com/ with the Adobe ID tied to your subscription.  You should then be able to download and install the Adobe Application Manager from there and then download and install Photoshop.  You can find details on how to download and install at http://forums.adobe.com/message/4396277#4396277?tstart=0.
If you continue to have difficulties please try using a different web browser.

Similar Messages

  • Help Purchasing 4 Copies of Photoshop CS6 with Discs?

    Hi All, I am the Team Leader of a very busy medical photography dept at the largest public hospital in New Zealand and we wish to buy 4 new copies of Photoshop CS6 for our medical photogapher ie one for each photographer. We cannot, nor will ever, use the "Cloud" because of the highly confidential images that we document and distribute for medical records and clinical education. The lease option is not going to work either as every automatic monthly payment from generated from our purchasing dept, costs $30 ontop of what our monthly lease would be to Adobe making this too expensive( to say nothing of the inconvienience of being disconnected if a software payment gets missed one month).
    Further, we will be upgrading all our machines from Windows XP to Windows 7 in a few months so this will mean re-installing Photosop CS6 (assuming that we can find someone willing to sell us the discs) after that as well...so for lots of reasons the best solution for us at the moment, would be to purchase legacy discs of Photoshop CS6( including Bridge) and I have secured trust funds to purchase this new software.I thought that I could buy 4 legacy versions from either  B&H photo in New York or Amazon( who both show legacy discs for sale on their respective websites) but neither will sell these discs to any one outside of the USA.
    I have searched for licenced resellers in New Zealand via the Adobe website but none come up. I have tried ringing Adobe New Zealand( 5 times!) but they refuse to return my call even after leaving 5 messages and when I ring the customer support I get put through to a call centre in India where the support consists of an operator with very little English language skills. The one time I did get hold of a native English speaking customer support person in the USA they told me that I had to ring the UK to speak to a person there but the UK is 12 hours behind us so that would mean ringing them in the middle of the night to speak to speak to someone about this ....by now I hope you are getting a very small idea of my frustration with this process and appalling customer service!...can anyone help me please???
    Regards Mark Forster-King

    I think you are misunderstanding a few things about Creative Cloud
    The software is installed on your computer and the data never goes on the cloud unless you specifically choose to put it there.
    You mention four copies, but one photographer.  Each license allows two simultanious activations of Photoshop.  Other people would not need Photoshop to view the images of course.
    Your Creative Cloud subscription will NOT stop working if you are unable to log on to the internet for some weeks, (or even months if you have a years subscription).
    You can pay for a full year in one go.
    Other things to consider:
    As a medical department, you would probably want to use the measurment tools that come with the Extended version.  That makes CS6 a lot more expensive, but is an integral part of CC
    There are some important features being added to CC that I can see your department making good use of.
    Creative Cloud has a Teams option, although don't forget you can have two installations for each licence so long as both are used by the same person (deskop and laptop for instance)
    I live in Marlborough, and I used to hate the permenent license model because of Adobe's price gouging.  It used to cost me around 50% more for Photoshop than people using the same program bought in America.  I am paying about NZ$23 a month for a Full Creative Cloud subscription of >30 applications.  That is almost exactly the same as in America.  Note this is the discounted first year price because I am a previous user, and it goes up to US$50 a month after that first year.
    If you are able to qualify for the Photoshop Photographers bundle deal, you will get Photoshop CC and Lightroom for US$10 per month.  That is such a bargain.
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    I am in NZ and would happy to talk to you, although I am not in any way working for Adobe, and would not be able to help regards account details.

  • I HAVE A MAC AND I PURCHASED A COPY OF PHOTOSHOP CS6 AND CANNOT FIND THE SERIAL NUMBER.

    I PURCHASED A DVD OF PHOTOSHOP CS6 EXTENDED. THERE IS A STICKER ON THE BACK OF THE CARTON THAT BEGINS WITH: DVS/A. WHEN I ATTEMPT TO REGISTER THE PRODUCT, I ASSUMED THAT THIS IS THE SERIAL NUMBER BUT THE REGISTRATION APPLICATION DOES NOT ACCEPT ANY ALPHA CHARACTERS. IF THIS IS NOT THE SERIAL NUMBER, WHERE IS IT?

    The serial number is a 24 digit number, on a card included inside the dvd case.
    If not, see this:
    Find your serial number quickly

  • I recently purchased an upgrade to Photoshop CS6. (Dec 9 2014).  I have today downloaded the file (Photoshop_13_LS16.7z  This downloaded OK   When I tried to run the file (Winzip) I got the following message  "Installer failed to initialise. Could be due

    I recently purchased an upgrade to Photoshop CS6. (Dec 9 2014).  I have today downloaded the file (Photoshop_13_LS16.7z
    This downloaded OK
    When I tried to run the file (Winzip) I got the following message
    "Installer failed to initialise. Could be due to a missing file.  Please download Abobe support adviser."
    I tried to do that and it told me Adobe support adviser no longer exists.
    Could you please advise a solution.

    Extract it to a different location inside a dedicated folder and make sure to not destroy the file and folder hierarchy inside the archive. also run the install with sufficient user privielges and security stuff turned off.
    Mylenium

  • How do i renew my expired monthly subscription to Photoshop CS6?

    how do i renew my expired monthly subscription to Photoshop CS6?

    Hi Lexijones,
    Welcome to Adobe Support,
    Please follow the steps in http://helpx.adobe.com/creative-cloud/kb/renew-extend-restart-ccm.html
    http://www.thermalexposure.com/2012/10/17/adobe-creative-cloud-subscription-renewal-troubl e/
    Please let us know if it helped
    Regards,
    Rajshree

  • Prepaid subscription of Photoshop CS6

    I have purchased a 12 month prepaid subscription of Adobe Photoshop CS6.  How/where do I find the download and install software?

    After the order processes you are generally sent an email with instructions on how to download? Did you get anything like that?
    -Dave

  • Single app subscription for Photoshop CS6 vs Photoshop CC

    What is the difference between a single app subscription for Photoshp CS6 and Photoshop CC? 

    Hi Jeff2014,
    The difference lies in between the version.
    Initially the Creative Cloud was released with the then running current version which was CS6, Creative Cloud comes with a feature of self upgrade at no extra cost.
    Photoshop CC is the upgraded version of Photosho CS6, in future the upgrades will be done autmatically.
    This will help a user to have the upgraded automatically as long as the user has an active subscription.
    Regards,
    Rajshree

  • Purchased Retail copy of Photoshop CS6 but I have no Disc Drive.

    I purchased a retail copy of Photoshop CS6 but I have no Disc Drive. Is there a way for me to install it from the Adobe site, then activate it with my Serial Number from the retail? I've already opened the box.

    All links working fine here. I just downloaded Photoshop CS6 to my laptop.
    If all else fails, try
    http://prodesigntools.com/adobe-cs6-direct-download-links.html
    Follow the Very Important Instructions first. Then click the download links.

  • How much will it cost to purchase my subscription issue of CS6

    How much will it cost for me to purchase my subscription issue of CS6

    Google is useful.
    http://www.adobe.com/products/creativecloud/buying-guide.html

  • Subscription installs PS CS6 Extended, but I ordered just CS6

    Hi,
    I just purchased a subscription of Photoshop CS6. I get a link to the Application Manager and clicks Photoshop CS6 to install it. When I launch the installed application I can see that it has installed the extended edition of PS CS6 for which I have not purchased a license. The only option I get is to use the PS CS6 extended edition in trial mode (naturally). How do I get access to the non extended PS CS6 edition?
    Kind regards,
    Peter

    Extended vs. Standard is solely determined by the serial and al ltrials will run as Extended. So far nothing unusual. if the license doesn't take, you might wanna have a look at this:
    Sign in or activation errors
    CS6 applications unexpectedly revert to trial mode
    Mylenium

  • Can I download photoshop CS6 to a second laptop?

    I have purchased a subscription to photoshop CS6 and would like to put it on my laptop as well as my desktop. Is this possible?

    Hi there
    The Photoshop individual license allows you to install the program on two computers. However, the programs cannot be used simultaneously. A quick note: the two computers must be running on the same platform. For example, you can install on two Macs, or two Windows machines, but you can't install on one Mac and one Windows machine.
    Here's a quote from the from the Photoshop CS6 terms and aggreements:
    2.1.3 Portable or Home Computer Use. Subject to the important restrictions set forth in Section 2.1.4 [having to do with volume licensees], the primary user of the Computer on which the Software is installed … may install a second copy of the Software for his or her exclusive use on either a portable Computer or a Computer located at his or her home, provided that the Software on the portable or home Computer is not used at the same time as the Software on the primary Computer.
    Cheers!

  • Photoshop cs6 subscription won't download.

    I just bought the one-year subscription for Photoshop cs6. When I click on download it takes me to the creative cloud account page and nothing downloads. The website that it takes me to when I click download is https://creative.adobe.com/apps
    Can anybody help me to download?
    Thanks.

    Hi ,
    Please login on www.creative.adobe.com using your adobe ID and password.
    you will be directed to a page where you will have all the applications to download.
    Alternatively you can install AAM(Adobe application Manager) . AAM will help you to download your Photoshop cs6 .
    Thanks
    Kapil Malik

  • Je veux souscrire a un abonnement mensuel photoshop cs6 et lightroom 5

    j'ai déjà une licence pour lightroom 4 et je veux souscrire a un abonnement mensuel pour photoshop cs6 qui inclue aussi lightroom 5, dois-faire et payer pour la mise a jour de lightroom 5 avant , ou bien sera t -elle inclue dans l'abonnement mensuel ?

    Licenses and subscriptions are two different things. If you purchase a license for Photoshop CS6, Lightroom is not included.
    If you subscribe to Adobe Creative Cloud you get access to the latest version of PS and LR with the subscription, but it's not guaranteed that you also can download the older versions you mentioned.
    See: Formule spéciale photo Creative Cloud | Adobe Creative Cloud

  • Photoshop CS6 and CC

    I use Photoshop CS6 via single app monthly subscription and I bought Lightroom 4 outright, and this gives me a fully integrated PS/ACR/LR workflow.
    I've also been using the LR5 Beta since it was first available and will be upgrading to the full version as soon as its available.
    However, I seem to have been asleep or something because I've suddenly had PS CC sprung on me this morning and it's got me confussed.
    I gather that if I want to maintain my "fully integrated" LR/ACR/PS workflow under Lightroom 5 then I'll need to switch from CS6 to CC - I take it this will be the only way I can have identical controls in ACR 8 and LR5 ?
    Have I got this right?
    If so, can I switch my monthly CS6 subscription to a monthly CC subscription, or is it not quite that simple?
    Thanks in advance.
    Andy

    Thanks Noel.
    I've just been on Adobe Live Chat and had the following conversation:
    Alecia: Hello Andy.
    Alecia: Nice to have you on chat
    Alecia: How may I help you with the Adobe software purchase today?
    Andy: I only wanted to know if the single app monthly subscription to Photoshop CS6 entitled the user to Photoshop CC when it launches.
    Alecia: The subscription for Photoshop CC costs £17.58 / month and £14.29 ex VAT /month.
    Alecia: Just to know, what are the tasks that you wish to with the software?
    Andy: Alecia, I know Photoshop inside out so I don't need any help with it. all I wanted to know was if someone has an existing single app subscription to CS6 are they entitled to a free upgrade to a single app monthly subscription to Photoshop CC
    Alecia: If you own CS6, you can subscribe at $9.99 /month, if you have subscribed to CS6, you can not get any discount.
    Alecia: You can not upgrade subscriptions.
    Alecia: You can cancel and can subscribe to the other one.
    Andy: If someone has an existing monthly subscription to CS6 does this not automatically switch to CC - I have already been told twice that it does, now you are seemingly telling different.
    Alecia: It will  automatically switch to Photoshop CC.
    Alecia: I am sorry, I was telling about customers who own CS6.
    Alecia: If you have CS6 subscription, you will be switched to CC automatically.
    Andy: Thank you Alecia - that's what I wanted to have clarified. It seems there is a lot of misunderstanding about this CS6/CC "thing" on various forums worldwide, so I just wanted to know I understood things properly.
    Alecia: Yes, we do understand your concern, once the CC get released there will be the end to all these confusions
    Alecia: If you have still confusion, I can clarify, do you?
    Andy: As long as a monthly subscription to CS6 switches to to CC without any EXTRA charges then I'm good Alecia
    Alecia:
    Alecia: There will not be any extra charge. I am sure.
    Andy: You are sure and I am hopeful
    Alecia:
    Alecia: It was nice chatting with you today. 
    Alecia: Is there anything else that I can help you with?
    Andy: No thanks Alecia, you have a good day
    Alecia: You're Welcome.
    So it would appear that a "seamless" change over is the aim, though Alecias failure to refute the posibility of  "extra charges" doesn't fill me with confidence !

  • Mac OSX Photoshop CS6 keep asking for serial number

    Hi, I don't know why, but since few days ago, my photoshop CS6 started to pop up with the trial message and ask me to enter serial number. However, I'm on a one year subscription for photoshop CS6 only, there is no serial number.
    I opened the software, and choosed "lincese this software" and then signed in with my adobe ID.  After that, the message ask me for serial number.  This didn't happen before.
    My systme is :
    Now it says I only have one day for the trial. Please help me to resolve this.
    Thanks
    Eric

    @CKPAD.co - The Adobe ID you are using to post here has never signed up for the Creative Cloud, not even a free/trial account. Are you using a different Adobe ID for a Creative Cloud subscription? If not this would be the correct behavior. The 30 day trial ends and you can either puchase a perpetual license (serial number) or a Creative Cloud subscription.
    Feel free to follow up with me by email at [email protected] since I do not want you share private information like your email address in public forum.

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