I purchased a TV Series from the Store previously (Order no. shows up in my purchase history). The series is still being sold on the Store, but no longer shows as 'purchased' and I am unable to download onto any Apple device. Any suggestions?
Is there anything I can do to retrieve the files?
Apple Support simply emails me an article on retrieving lost media. The issue is that the itunes Store contradicts my Library claiming that I haven't previously purchased the item
It turns out I'd manged to unwittingly 'hide' the series...
Easily fixed by following http://support.apple.com/kb/HT4919 courtesy of King_Penguin
Sd series not found in purchased section or available to download from origional series page.
Still no idea how I hid it in the first place!!!
Similar Messages
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Is iPhone 4s still being sold in Apple stores?
My iPhone 4s is no more functional. I want to purchase another one, but I am not interested in the newer models (4s is big enough for me). I noticed it is still being sold by other stores and carriers. But what about Apple? And could I get anything (discount) if I bring in my old one?
I went to the store and they replaced it for me for 199.99$. I now have a brand new iPhone 4s .
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I purchased a movie on my apple tv (1st generation) and I'm unable to download the movie to my computer. What am I missing? I have home sharing set up and can see my computer iTunes on my apple TV. I just can't see my apple TV movie on my computer.
Hello theycallmeboz,
If the movie was purchased on the AppleTV it wont show up in home sharing until that movie has been downloaded to an iTunes library. You can download previous purchases from the iTunse Store at any time. The article below goes over that process.
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/ht2519
You may also want to take a look at enabling automatic downloads on your computer so that anytime you purchase content, it gets downloaded to iTunes.
iTunes Store: How to enable Automatic Downloads
http://support.apple.com/kb/HT4539
- Griff W. -
I downloaded ios 7, and now i need to accept something in the app-store, but i can't accept it, and now i can't download a thing from the appstore anymore, someone knows how to fix it?
Hello, Robke100.
I would recommend trying the steps in the article below.
iOS: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
Once these steps are processed, attempt to accept the terms and conditions.
Also, you can make a purchase via the iTunes Store on the computer. This should allow you to bypass accepting the terms and conditions on the device.
Cheers,
Jason H. -
I downloaded ios 7, and now i need to accept something in the app-store, but i can't accept it, and now i can't download a thing from the appstore anymore, someone knows how to fix it?
Why can't it be accepted?
What is "it"?
If help is desired, stop being vague. -
In my email all the messages from one person bunch together and I would like to separate them. I have done this before on my iPhone but just recently got an iPad and its doing it on this, so does anyone have any ideas how to fix this issue?
Settings >> Mail, Contacts. Calendars >> Organise by Thread. Switch to OFF to see every individual email in the Inbox.
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I have 3 Dell laptops at home and I am unable to connect my iPad 1 to any of them using the USB cable. If I connect the iPad to any Apple computer using the same USB cable, it works perfectly. I have installed the latest versions of iTunes and iOS, but still no luck. Apple Store Geniuses helped me determine that it wasn't my iPad causing the problem, but were less helpful when it came to dealing with non-Apple devices.
Options?Does the OS see the iPad at all? In other words does it show up in either the My Computer or Device Manager?
I've had problems in the past where I had to modify the registry to get my son's iPod to sync with a particular HP laptop.
If it doesn't show up at all have your tried using an external hub (with or without power)? -
I can listen to audiobook on my mac through itunes but can't get it to download onto my iphone. Any ideas?, I can listen to audiobook on my mac through itunes but can't get it to download onto my iphone. Any ideas?
I have this question also. They were there and now they are not. Until this is fixed I will not purchase another audiobook.
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TS1368 unable to download itunes microsoft vc80 error any clues anyone
unable to download itunes microsoft vc80 error any clues anyone?
These ones are typically caused by underlying problems on the PC that also often cause Windows Updates to fail to install. If we can fix the Windows Update trouble, we can usually get the iTunes trouble cleaned up en passant.
Go into your Windows update and try to check for new updates. If updates install, stock up on the ones you're behind on, restarting the PC if requested to do so. After the restart, try installing iTunes again. Does it go through this time for you?
If windows updates fail to install, go into your Update History and doubleclick the failures. What alphanumeric codes appear for you? (For example, 8007000B.) -
i was working on a project in iMovie (10.0.1) and iMovie just crashed. when i reopened it the project i was working on disappeared. in my list of projects it still says i have 3 projects but its only showing me 2. is there any way i can recover my project?? PLEASE HELP!!!
iMovie on your Mac has nothing to do with iCloud storage. Download and use Find Any File to search for your iMovie project. FAF can search areas that Spotlight can't, like invisible folders, packages and system folders. If there a file with your file name on it anywhere on the hard drive FAF will find it.
Do you have Time Machine enabled backing up to an external HD? This situation is exactly what TM is good at. It makes hourly backups so you can go back to find and restore the missing file. All HDs crash at some time or another and having a good backup strategy is the only protection against that. -
still running adobe cs2 on leopard. but now get unexpected quit msg. and wont launch. any chance that when i installed then uninstalled GENIEO yesterday something went wrong? how to fix? can i reinstall cs2 from original discs? bystephenftlaud
Hi,
Could be many things, we should start with this...
"Try Disk Utility
1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)
*Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*
3. Click the First Aid tab.
4. Select your Mac OS X volume.
5. Click Repair Disk, (not Repair Permissions). Disk Utility checks and repairs the disk."
http://docs.info.apple.com/article.html?artnum=106214
Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
(Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)
If perchance you can't find your install Disc, at least try it from the Safe Boot part onward.
Open Console in Applications>Utilities & see if there are any clues or repeating messages when trying to open CS2. -
still running adobe cs2 on leopard. but now get unexpected quit msg. and wont launch. any chance that when i installed then uninstalled GENIEO yesterday something went wrong? how to fix? can i reinstall cs2 from original discs?
Hi,
Could be many things, we should start with this...
"Try Disk Utility
1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)
*Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*
3. Click the First Aid tab.
4. Select your Mac OS X volume.
5. Click Repair Disk, (not Repair Permissions). Disk Utility checks and repairs the disk."
http://docs.info.apple.com/article.html?artnum=106214
Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
(Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)
If perchance you can't find your install Disc, at least try it from the Safe Boot part onward.
Open Console in Applications>Utilities & see if there are any clues or repeating messages when trying to open CS2. -
I know if i go to an apple store to have the screen change on my I-pod they will charge 99$ an give me a replacement i-pod...But can we pay an extra and get the I-pod 5 ?
No.. You get the same model as you turned in.
If you have a 64 GB 4G the exchange price is $199
Apple will only give yo a 10% discount if you trade in an old iPod and purchase a new one.
Apple - Recycling Program for iPod and Mobile Phones -
My MacBook Pro was stolen last night. I need the serial number. It is not showing up on my devices list. My iPads and iPhones are. I have used it to to sync my phones and pads as well having it registered with apple. Any thoughts? Thanks
Click here: https://supportprofile.apple.com/MySupportProfile.do
SIgn in with your Apple ID, the same one you used to access this support forum.
Hopefully, you will see a list of all the devices you registered with your Apple ID, including their serial numbers. Let me know how this works out.
Edit to add: If you enabled "find my imac" on your Pro, you ought to be able to remotely lock it, or even wipe its memory. Click http://www.icloud.com/ sign in with your Apple ID and click the big green "find my iPhone" icon (nevermind the name, it will find all your devices provided they're running Lion or iOS 5).
Then file a police report and nail the b*****d. -
need some help on my ipad transferring digital copy from dropbox or from my pc. cant do it from dropbox because the file is protected.
my digital copy say i can put it on any Apple device.
can someone advise me?
David thanks!
<Email Edited by Host>you can import that file in itunes, verify it plays, then attempt to sync to ipad with itunes. I have had limited success, cause some of the versions will not transfer.
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