I purchased about 14 songs last night. The computer , I purchased about 14 songs last night. The computer
I purchased about 14 songs last night. Computer & IPod both said "syncing". iTunes shows that they were purchased. Computer was showing "downloading",
but the songs are not on the IPod.They show up under "Purchased". Also one of the the songs I purchased looks like it's stuck on "play" when I look at the list of songs. Any suggestions?
Use the Transfer Purchases command in iTunes prior to syncing.
(59411)
Similar Messages
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The last 2 songs I purchased, Treasure and Take Back the Night, are not downloading from the cloud on my iPhone 4 or my iPad2. I have tried previous suggestions on the support page. Can anyone suggest further solutions?
Hello BwarsIG88
Check your purchase history by going to the iTunes Store and then click on purchases. From there you can see all your purchase history and download what you are missing.
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/ht2519
Regards,
-Norm G. -
I purchased song last evening (Il Volo) and was charged for it.... yet it did not download. Help
Okay, you need to contact support definitely about what's going on. Here is a form that will send an e-mail into support for you:
http://www.apple.com/emea/support/itunes/contact.html
As far as the prices, the difference is likely the laptop version is the SD version and the iPad one is available in HD. That's the only reason you'll see a price difference. It has nothing to do with the device with movies/movie rentals. Apps yes, these no. -
I purchased a song of iTunes last night. It says it has successfully downloaded but only plays the first second of a 2.43min song. How do I fix this or get a refund?
If the store in your country does allow it, try to download the song again, see this support article:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise report a problem with your purchase. Sign into the iTunes Store and view your purchase history in your account section. Beside the recently bought song should be a link "Report a problem".
Regards
Léonie -
I called in for help last week. I am trying to move my library from my old compurter (PC)to my new laptop. I am 71 songs short. I go to itunes, they to purchased, then click on "not in my library" then hit download. I keep getting an error message that says "this is not available try again later". Any suggestions?
Hello 8175405345,
We've an article which provides tips that can help get your content downloading from the iTunes Store.
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Cheers,
Allen -
A virus was put into my laptop last Thursday and I have lost all of the songs I purchase from iTunes. Can you help me recover the nearly 230 songs I purchase from iTunes?
<Personal Information Edited by Host>Not a good idea to post personal information on a public forum.
Good news - you have not lost your iTunes purchases. You can re-download them to your computer or to another computer that you have authorized your Apple ID to iTunes on as follows:
1. Open iTunes and sign on with the Apple ID that was used to make the purhases
2. Click on the iTunes Store
3. Click on Purchased under the Quick Links sidebar on the right-hand side of the iTunes Store window
4. Click on Music (or whichever media you are looking to recover), then on "Not in My Library". Then click on Albums or Songs, Most Recent.
5. You can then re-download individual items as you wish, or select "Download All" at the bottom of the screen to download everything
Cheers,
GB -
The album was Grateful Dead Sunshine Daydream Concert 8/27/72. Songs #11 and #12 start but don't finish on either my library or the ipod. There may be others too, but these two I noticed. The downloads were completed ok, the songs sync'ed ok and they appear to be the right length. I thought maybe I need to re-download them but how do you do that once they are purchased? Is there another issue? Thanks for your help
Derek1466Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting the incomplete tracsk from your iTunes library and redownload them via the Purchased link under Quicklinks on the right-hand side of the iTunes store home page on your computer's iTunes.
If you aren't in a country where you can re-download music or if they re-download with the same problem then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
I went back to available downloads & clicked the appropriate button. It said the songs downloaded. One of them only repeats the first few seconds of the song, starting over at the same spot. I need the whole song...Please help!
If the device has been used as designed, the pics and via taken with the device would have regularly been copied off to a computer.
The first step in the update process via iTunes on the computer is a backup.
Restore the device from the most recent backup.
If data is lost, then it is merely the fault of the user for not backing up the device or saving their data regularly.
Once the device is in recovery mode, the ONLY option is to restore. -
I downloaded two cd's last night and I am un able to play some songs cause it tells me I am this computer is unauthorized to play some songs,I did what it said about going to store to get authorized and still will not work,not happy at all! I NEED HELP OR MY MONEY BACK NOW!
There seems to be an occasional issue with downloads from the store. They prompt for authorization when they are in fact corrupt/incomplete in some fashion. Try deleting the problem tracks (do not hide from iTunes in the cloud), close iTunes and reopen, go to iTunes Store > Qucklinks > Purchased > Music > Not on this computer. Select a few tracks to download then click the icon that appears at the top-right of the iTunes window.. Untick the box that reads Allow simultaneous downloads. Proceed with the rest of your eligible purchases.
If you still have a problem use the Report a problem links in your account history to contact the iTunes Store support team.
tt2 -
I bought every single song on the Up All Night album by One Direction, but iTunes is not showing the album as purchased when I'm in the iTunes store. It doesn't even have the complete my album option. It's showing as full price and I don't want to pay $12.99 just so that I can have the iTunes LP. However, I do really want the iTunes LP. What do I do?
Then you need to click the link below and fill out the email form to the itunes store about the issue
http://www.apple.com/support/itunes/store/games/ -
I've purchased some songs from the itune store a while back and they played fine on my iphone and my computer. Just last night I tried listening to a playlist I created and some of the songs wouldn't play. They wouldn't work in itunes on the computer or the iphone. I tried deleting the songs from my phone and re-syncing them and it didn't work. I've not tried resetting the phone completely. Not sure what I should do now. Those songs cost a bit a money and I've tried already to access the cloud to see if they were there. What should I do??
Try the troubleshooting help here. http://www.apple.com/support/iphone/assistant/phone/
You may need to restore your iPhone.
If it won't restore, try here. http://support.apple.com/kb/ht1808
If nothing helps, you need to contact Verizon for information for an exchange or refund. This is a user to user forum, not Apple.
Apple's policy for a refund or exchange is within 14 days of purchase. Verizon's policy may be different.
Definitely try restoring .. hopefully you won't have to go through the hassle of an exchange. -
When I try to listen to the songs I purchased from iTunes last week, I get the error message, "could not be used because the original file could not be found. would you like to locate it?" What do I do to fix this problem or locate the song?
Thanks!I am getting this same message. I recently bought a new Macbook Pro and the geeks transferred my files from my mini-mac. Perhaps they did not transfer something critical? I follow the "locate" option when it asks to find my files and I get a file folder that has a red circle with a white bar in the middle.
I have the same issues with my downloaded movies but my apps all seem to be fine.
Even more confusing - it seems to allow random songs to play and download on my Macbook and other devices. But most of my music - whether downloaded from iTunes or my CD collection comes up with that message about the original file.
Should I get new geeks to locate these files on my old mini-mac? -
i have music purchased on my computer that is from rhapsody & napster in addition to what i bought from iTUNES. if i synch to the cloud i assume i will lose my other non iTUNES music if i synch my iPOD and computer to iCLOUD? this already happened to me last year and forced me to reload from CDs my other non iTUNES songs back into my computer! anyone know a way around this dilemma? my computer now has almost 900 songs & i fear if i synch my iPOD to my computer and synch to iCLOUD i will get a repeat of losing my non iTUNES songs once again! i have not turned on my iPOD or synced it to my computer for many months! huge hassle to recopy songs from CD & maybe it is best to sign into iCLOUD to back up my newly purchased songs and then exit iCLOUD and then synch my iPOD to my computer and then synch without going into the iCLOUD scenario? i do not know and really need help on this. please answer in simple terms?
I had this problem too after i upgdatd to OS X Mavericks... only the songs on my iphone 5s that i purchased from itunes would play.
i read something about it being a syncing issue. when you plug your phone into your computer with the usb cable, the person said to switch from automatic syncing of itunes to the "manual" option. mine was already set to manual so i wasn't sure anything would work. BUT, when i plugged my phone into my computer, it started to sync all of my music on my phone again (top of itunes bar where song playing/time is listed said "now syncing 123/534 songs to x's iphone"). once that was completed, i checked the music app on my iphone and everything was back to normal!
so, i would suggest setting your music syncing settings to manual if you haven't tried that yet!
hope this helps! -
I added about 6 or 7 songs to my wishlist last night and i couldn't see them once they were added. this problem has persisted this morning as well. i tried going back to the songs i added and when i told it to add to my wishlist it told me the songs were already on there but i still couldn't see them.
You get one and only one download.
You can try contacting itunes support and asking for an exception, but they are under no obligation to allow.
http://www.apple.com/support/itunes -
My MacBook Pro HD crashed. It is all up and runmning except for one issue. I have about 200 songs on my iPhone but have only gotton 53 back on my laptop from my iPhone and those are the songs I purchased via iTunes. How do I get the rest of the songs from my iPhone back onto my HD.
The songs I'm not able to import casme from CD's. Nothing from napster etc.
I've tried and tried to import them rom iTunes vis "Library" " Import"Hey kbert73
I would do a transfer of purchases from the phone and not sync. If you sync then it will want to start over and sync music that is on the MacBook Pro. If you want to transfer the music, check out the article below that will give you multiple options on how to move. I have also provided on how to sync with multiple computers.
iTunes: How to move your music to a new computer
http://support.apple.com/kb/ht4527
Using iPhone, iPad, or iPod with multiple computers
http://support.apple.com/kb/ht1202
Thanks for using Apple Support Communities.
Regards,
-Norm G.
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