I purchased additional storage, only to find out that I didn't need it. How / who do I contact to get a refund? Thank you, I purchased additional storage, only to find out that I didn't need it. How / who do I contact to get a refund? Thank you

I purchased additional storage, only to find out that I didn't need it. How / who do I contact to get a refund? Thank you

Call the Apple online store. If you're in the U.S., call 1-800-MY-APPLE.

Similar Messages

I purchased extra Icloud storage on my IPhone for £14 but have been charged an additional £1.58p where can I find out what this charge was for?

I purchased extra Icloud storage on my IPhone for £14 but have been charged an additional £1.58p where can I find out what this charge was for?

Sign in, activation, or connection errors | CS5.5 and later
For your payment issues you will have to contact ales support.
Mylenium

When I go to About This Mac and click on Storage it shows 421.93GB as Other. This only leaves 46.85GB of 499.25GB free. How do I find out what this "Other" is so I can remove the stuff I don't need?

When I go to About This Mac and click on Storage it shows 421.93GB as Other. This only leaves 46.85GB of 499.25GB free. How do I find out what this "Other" is so I can remove the stuff I don't need?

What kind of use do you make of your MBP? A lot of photo or video? If so, you may be storing a lot of large files. Look at Finder and see what the file system looks like. Do you have large libraries of data files associated with applications?
You may want to think about an external hard drive to use for backups and data storage, you can point applications to the external drive as the default storage location.
A good source of external drives at a reasonable price is the Mac specialist, OWC, http://www.macsales.com
I bought their Mercury Elite Pro 2 TB dirve last September and set it up to use part for Time Machine backup and part for other work space. Setup with Disk utility into two partitions is very quick and easy. Just remember to format as Extended Journaled with GUID partition table. Setting the partition sizes is by using a braphical image on screen in DU so it is like falling off a log, so easy.

I no longer have access to system folders that allow me to remove old or incorrect PAGES templates. Need to find out how to do that. The only way I can do it now is to blank the template and replace the bad template with a blank.

I no longer have access to system folders that allow me to remove old or incorrect PAGES templates. Need to find out how to do that. The only way I can do it now is to blank the template and replace the unwanted template with a blank. It was previously possible to go to MY TEMPLATES and remove the unwanted templates. I don't if this issue is before or since installation of 10.8 (a nightmare in my case, which led to significant failure issues). And because I haven't tried to remove templates since finally managing to install 10.8 (now at 10.8.4), I don't know if this is typical of the newer OS or a problem. I've been a Mac user for more than 25 years, but I think I'm nearing the end of the road. By the way, I've never needed to do this before because the manuals always offered an answer... they don't seem to do that anymore. In any case, I don't know how this works... I'd prefer an email reply if that's possible. But that would probably be too easy, and I don't know how to get a reply.

Thanks, I appreciate the help. I think this is one of the problems Apple is creating by changing the OS so often. I had fomer colleagues at [a major aerospace contractor] who told me that so many original files were ultimately lost because of the deadly change in the "Save As" operation that they are now afraid of every OS update. Apple has badly damaged their support base with that very prominent company (they won't update now until they've fully examined and understand changes in the pre-conditioned nature of OS computer functions), and they are a whole lot less enthaled with Mac-related equipment/software. Can't blame them, I too used orginal files that way (as easy-to-use templates), and lost some important files before I realized what was happening (to late to revert). Companies should not have to retrain employees each time an OS gets an update, it's can be very expensive several different ways. They learned a painful lesson with that one. And because I'm now retired and don't use multiple devices, I need iCloud like I need a hole in the head... but I'm told there's no way to keep Apple out of my computer. Fortunately, because of major problems when initially installing Mountain Lion, one hold-over of the hardware/software damage I experienced was that iCloud can no longer access my computer even though everything else is working fine again. That was the only "good luck" I had as a result of that expensive nightmare.

I have Photoshop CS purchased many years ago for a LOT of money. Other day went to use it, got msg. "computer configuration changed, need to re-activate". Tried that for days, didn't work. Cannot call ANYONE to find out problem. Am not very computer l

I have Photoshop CS, purchased many years ago for a LOT of money. Other day went to use it, got msg. "computer configuration changed, need to re-activate. Tried that for days, didn't work. Cannot call ANYONE to find out problem. Am not very computer literate, so don't understand what that means. LOVE the CS program and know how to use it, so don't want to have to learn something new. Don't know what to do. Went to all the big name stores and no one can tell me anything, like what happened to CS or what is replacing it that is the same as CS. CAN SOMEONE PLEASE HELP!!!

jd49034389 wrote:
down further there is a Photoshop CS2, do I just do that one?
Yep. That's the one. Make sure to use the supplied key on the download page, not your old one.
Good luck.
--OB

My daughter is 12 and need books that highlight and read out loud how do i know whick book have that, i could only find kid books

my daughter is 12 and i need books that highlight and read out loud, how do i know whick books do that

Regarding the cursor moving on its own, see:
My mouse keeps moving around on its own, as if someone is remotely controlling my Mac!
This is not known behavior of Flashback. To make sure you're not infected, just install any updates that are available in Software Update. For more info on this, see About the Flashback malware.
That e-mail just sounds like a phishing attempt, and trying to open and view the attached zip file is a major error! It probably contains malware. Fortunately for you, it's almost certainly Windows malware, as I've never yet heard of a case of Mac malware being sent via e-mail in this way. But it could happen, so you should never, ever open attachments from people you don't know, especially in such suspicious circumstances!
Finally, I, like etresoft, have never heard of Avira. There's a lot of bad AV software out there, so without knowing more about it, I would agree that it should be removed, using whatever uninstaller is provided by Avira. If you want to use AV software, use either Sophos Anti-Virus for Mac Home Edition or ClamXav. Both are free and excellent.
(Note that my pages contain links to other pages that promote my services, and this should not be taken as an endorsement of my services by Apple.)

Last year I paid Best Buy to transfer my data to a new computer, including iTunes. I don't use iTunes very often and just found out that iTunes didn't transfer. Only the music I purchased is on my iTunes account. I cannot find it on my external hard

drive or obviously, on the new computer (and I no longer have the old computer).
What is my best bet for getting a new iTunes library? Deleting and starting new or trying to find the cds I used to build my library I built before and re-importing?

Sorry about the missing music. As far as where to go from here, you already have the purchased music on your computer, no need to delete that and start over. Just find the CDs you imported and re-import them.
Good luck with it.

I thought I was getting more GBs for my ipad and it ended up the Icloud, I purchased $20.00 annually only to find out this was not what I needed and for sure I do not want it annually. How can I get a refund?

I thought I was getting more GBs for my ipad so I could download from the APP store and I ended up getting for $20.00 annually more storage for my ICLOUD; this is not what I wanted, how do I get a refund?

If you're in the U.S., call 1-800-MYAPPLE.

HT203180 Apple/ITunes, needs to let people know BEFOREhand that HD movies WILL NOT transfer to iPods. Purchase ONLY SD, NOT HD if you want to transfer them! What a pain to find this out AFTER purchasing 11 movies in HD!

Itunes movies in HD will NOT transfer to IPODS. Apple/Ipod need to make customers aware of this little "glitch" before they purchase HD movies, not after purchasing 11 of them and not being able to transfer them. Watching on the computer is not my first choice!

I am not sure if this will help - http://support.apple.com/kb/ht3209.

Hi.. I need help, I will be very thankful to u if u help me. Actually I kept my iPad on charge like at 1 at night and then in the morning at 8 I found out that it was only charged 32 percent. Why didn't it charge? Is it because I have downloaded iOS 7 ?

PPlease help my iPad is not charging properly? Is it bcz I have downloaded iOS 7?

Try giving your iPad a reset. Hold down the sleep and home keys until you see the silver apple. Let it reboot and see if that helps.
Also check your cables. Post iOS7 update some have reported having issues if they use after market cables. So if you're using a non-apple cable, experiment with something else.

I just purchased extra storage for my iCloud. How and where do I access it? I purchased movies and audio books to find out that I didn't have enough storage (the reason for the extra storage purchase). I have no idea where to find them now. Help?!

How do I use my iCloud???
I purchased 4 movies and 2 audio books from iTunes only to find out my iPad2 didn't have enough storage, so I purchased more storage from iCloud.
My iTunes account only shows the 4 movies that need to still be downloaded (not the two books) After purchasing 20GB from iCloud I am still receiving the "There is not enough available storage. You can manage your storage in Settings" message. I have gone to my Settings, where it shows I have the new, extra storage. I have set all the iCloud settings as shown on the Apple website. In my iCloud settings, it shows I have 17GB available out of 25GB. In my General settings, it shows that I have a capacity of 28.6 GB, while my Available is 2.9GB. (????)
I don't know why I still can't download the movies. I wouldn't know where to go (how to get to) the iCloud if I could...
Also, iTunes has sent me receipts for the movies and audio books I purchased as well. Where are they???
Thank you SO very much for any assistance you can offer me!

Cancel your storage upgrade
If you upgrade or renew your storage but no longer need it, you can cancel. If you cancel your storage plan within 15 days of an upgrade or within 45 days after a yearly payment, you can contact Apple for a full refund. After this period, you can downgrade your storage for the following year.
Note: Partial refunds are available where required by law.
From here > http://help.apple.com/icloud/?lang=en#mma3518f8580
HelpKimIsAlreadyTaken wrote:
Since I purchased about $70 worth of movies and books and they won't load onto my iPad, do you think iTunes will refund my money?
If you make more room on your Device perhaps you can View/ use the purchases...
However if you would prefer a Refund... you can always ask... be sure to explain your situation...
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
Note:
It is stated that all sales are final

Is there a way to access iCloud to find out how much storage space I need to install music on iPhone? Genius Bar was not very helpful...

I have several questions I could not get answered yesterday...
Does the number of songs listed on iPhone represent music available on iPhone or in iCloud.
How do find out how much space of music you have in iCloud you need for iPhone to download all music?
Is there a easier way to get the music available in iCloud downloaded to iPhone without separately downloading each album separately?
Last question...if the music is not downloaded...does it get played at all when on wi-fi?

Gordon49 wrote:
I have several questions I could not get answered yesterday...
Does the number of songs listed on iPhone represent music available on iPhone or in iCloud.
Both. If you have the setting to "show all music" set to ON you will see all music that is available. If the setting is set to OFF you will only see music that is stored locally on the device.
Gordon49 wrote:
How do find out how much space of music you have in iCloud you need for iPhone to download all music?
iTunes Match does not use your iCloud storage.
Gordon49 wrote:
Is there a easier way to get the music available in iCloud downloaded to iPhone without separately downloading each album separately?
Music can be downloaded by Album, Artist or Playlist. Or you can disable iTM, sync music via USB, then re-enable the iTM service.
Gordon49 wrote:
Last question...if the music is not downloaded...does it get played at all when on wi-fi?
Yes.

After installing an SSD into my optical bay, I've found out I need EFI Firmware Update 2.2. I can only find 2.3 which is not supported on my Mac. What can I do?

After installing an SSD into my optical bay, I've found out I need EFI Firmware Update 2.2. I can only find 2.3 which is not supported on my Mac. What can I do?

You do not want EFI 2.2, it bricked many 2011 MacBook Pro machines.
EFI 2.3 is the fix. Software Update should install it if you need it, but it goes to the boot drive as that's where the hidden EFI resides.
Check out this link of machines and their EFI versions
https://support.apple.com/kb/HT1237
Also if your SSD should be in the hard drive bay as it makes a better boot/applicaitions drive, not a good storage drive as it wears out with repeated use and is not "scrubbable" like a regular hard drive
The hard drive should be in the optical bay and used as a storage drive, you have things all messed up inside your machine, Apple doesn't support or expect the optical drive to be used as such to begin with, then as a boot drive is just asking for trouble. So use the optical bay as storage and not as a boot bay.
Also you can't install OS X or Windows or use a Firmware restore disk because it only works from a internal optical drive, which you have removed.
https://support.apple.com/kb/HT2213
You need to learn all about cloning etc., as you have no other means to boot the machine.
https://discussions.apple.com/message/16276201#16276201

Need to find out how to lock a point in a path that will not allow the rest of the path to rotate or move around it

Hello,
I am having some trouble with using shape layers and paths to create a solid, flat 'hair' effect in a cartoon animation.
I have used a semicircle shape layer as the hair on the head itself and then a path with a stroke of the same width as the semi circle to be the long part of the hair.
Unfortunately when I move/rotate the bottom point in the path it causes gaps to appear further up where the stroke is rotating around the point at which the stroke is supposed to "connect" to the semi circle.
I have included a couple of screenshots of me rotating the hair opposite ways so you can see.
- imgur: the simple image sharer
- imgur: the simple image sharer
I need to find out if there is a way to lock the top point in place where it joins the semi circle blond hair which will stop this part from moving at all, even rotating around the point.
But the bottom needs to move freely and obviously the part between the two points will move fairly naturally.
If you can imagine how a girl with long hair has her hair attached to her head, it does not move at all, but the bottom moves freely. It needs to be like this.
If you can provide any assistance it would be greatly appreciated.
Thanks!

That is perfect thank you so much!
Can't believe I didn't think of that but you da real MVP!

I created a new Apple ID for iCloud on my iPhone, but I can't seem to find a way to "sign out" or "log out" of that Apple ID (for iCloud) to sign in with another Apple ID. The only account login I could change was the Store. How do I "log out"

I created a new Apple ID for iCloud on my iPhone, but I can't seem to find a way to "sign out" or "log out" of that Apple ID (for iCloud) to sign in with another Apple ID. The only account login I could change was the Store.
How do I "log out" or "sign out" of iCloud on my iPhone? There is an option to delete the account, but I just want to log off. I want to keep the account name for future use.

@fernandamagalhaes
It looks like the article below has the information you are looking for.
iCloud: Change iCloud feature settings
http://support.apple.com/kb/PH2613
Turn off iCloud completely
Depending on whether you want to stop using iCloud on all or only some devices, do one or more of the following:
On your iOS device’s Home screen, go to Settings > iCloud, then at the bottom of the screen, tap Delete Account.
Note: If you delete your iCloud account, iCloud will no longer back up your iOS data. You can still back up your device in iTunes (for more information, open iTunes and choose iTunes > Help).
On your Mac, open iCloud preferences, then click Sign Out.
If your Mac has OS X v10.7.5 and you turn off iCloud, your calendar information and reminders aren’t stored locally in iCal. If you want to retain your calendar and reminder information, you need to back it up before turning off iCloud. For more information, see the Apple Support article iCloud: Calendar & reminder data removed from Calendar and Reminders or iCal when disabling iCloud Calendar.
On your Windows computer, open the iCloud Control Panel, then click Sign Out.
Note: If you turned on automatic download of music, app, or book purchases (in iTunes preferences or in Settings on your iOS device), your iTunes purchases are still downloaded to your devices.
Set up iCloud on your devices

I purchased additional storage, only to find out that I didn't need it. How / who do I contact to get a refund? Thank you, I purchased additional storage, only to find out that I didn't need it. How / who do I contact to get a refund? Thank you

Similar Messages

Maybe you are looking for