I purchased Adobe Acrobat XI online, now having serial number trouble

     I purchased Adobe Acrobat XI online. There was nothing to indicate that I was buying an upgrade. Now when I double-click the icon on my desktop I get the message: 'serial numbe you provided is valid but a qualifying product could not be found on this computer' How do I fix this problem?

I have now retraced my steps in purchasing and see that I have accidently bought an upgrade. 1 out of 10 for Adobe for clarity on their website and 0 out of 10 for providing useful help. I've spent hours trying to find help that I didn't have to pay for. Good luck with your problem. I'm off to buy a cheap product. I had thought it safer to buy from a reputable company but after navigating the maze of what is touted as their support, I no longer find Adobe a positive experience.

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