I purchased Adobe Acrobat XI Pro on a CD but didn't realize that my new computer doesn't have a CD drive. Is there a way to download via the web using the serial number on my CD?

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Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.window using the Lightroom 3 link to see those 'Important Instructions'.

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My last computer crashed and my new computer doesn't have a disk drive. I downloaded the CS package, put in my serial number,but during install is is still requiring a disk. What do I do?

My last computer crashed and my new computer doesn't have a disk drive. I downloaded the CS package, put in my serial number,but during install is is still requiring a disk. What do I do?

is your cs6 a upgrade?
if so, after entering your cs6 serial number you will be prompted to select the qualifying product from a dropdown. select the product you own and enter its serial number.
after entering each serial number at the correct time installation will proceed.
if no, what files (names and extensions) did you download and what are the file sizes shown on your hd?

My last computer crashed and my new computer doesn't have a disk drive. I downloaded the CS6 package, put in my serial number, but during install it is still requiring a disk. What do I do?

My last computer crashed and my new computer doesn't have a disk drive. I downloaded the CS6 package, put in my serial number, but during install it is still requiring a disk. What do I do?

Thread moved from the Adobe Captivate forums.

I just purchased a Mac book air. I have the Microsoft office and school for Mac but can not down load it on The Air. Is ther a way to download it on line using the codes on the box?

I purchased MacBook Air I have a Microsoft Offic and School for Mac. Is there a way to download this product using info from the box since I can't put the disk in the Air

You can download the trial: https://www.microsoft.com/mac/trial
There should be a place to register in which you could enter your code. It may only ask you to register after the thirty days, I can't recall.

I purchased some movies off iTunes from my account from my fathers IPad as a gift but didn't realize can not view if not logged with my account. Is there any way to save directly to the IPad (regardless of account)? Or transfer to him so he can view have?

I purchased some movies off iTunes from my account (but from my father IPad) to download as a gift,
but didn't realize he can not view if not logged in with my account.
Is there any way to save directly to the IPad (regardless of account) so he can view?
Or transfer to his account?
Or is any was to cancel the recent purchase if can not transfer as I will not watch these myself?

sure pretty simple. make a backup of your current settings
http://support.apple.com/kb/HT1766?viewlocale=en_US
then restore device from old backup you need pics off of
then import pics to computer
http://support.apple.com/kb/HT4083
you may need to save pics to camera roll first
then restore the new backup and sync pics back to phone via itunes
Peace, Clyde

Hello, I do have the software and license Elements 9 but my new computer doesn't have a cd-driver. Can I download this old version?

Bought the new mac 10.9.4 which doesn't has a dvd-drive. I already transfered the software successfully from my old mac and saved it, but it doesn't work. I get the following message: "Installer failed to initialize. Download Adobe Support Advisor to identify the problem. .... but "ASA" does not exist ...
Is there a possibility to download the Elements 9 and register my license?
Thank you for answering.

Moving this discussion to the Downloading, Installing, Setting Up.
Gix are you trying to download Photoshop or Premiere Elements 9? You can find fresh copy of the installation files at the following locations:
Download Photoshop Elements products | 9, 8, 7
Download Premiere Elements products | 9

How can I transfer the songs from a CD to iTunes if my computer doesn't have a CD drive?

I have iTunes installed in my personal computer and that's the only computer where I connect my ipod touch (5th generation) and where I have all my music. But the problem is that this personal computer doesn't have a CD drive. I was thinking about installing iTunes on another computer (that does have a CD drive) and transfering the songs from the CD here and then connect my ipod to transfer the album. But will my ipod synce in this new computer and make a security copy and delete all my previous songs (from my personal computer)? And also, will I be able to transfer the album from my ipod to the iTunes library in my personal computer? Or is there any other solution for this? Thank you.

Or is there any other solution for this?
Be careful, the method you describe will indeed delete the contents of your iPod.
Instead, after you rip your CD on the other computer, copy the resulting song files to a flash drive. Then copy them from the flash drive to your main computer, and add them to your iTunes library.

Can you please put me in touch with the support for the trial copy of adobe acrobat XI pro which I had tried out on March 15 for 30 days. I have been trying to cancel since the cost is too much and Acrobat Reader is OK for me. I can't find uninstaller.

Can you please put me in touch with the support for the trial copy of adobe acrobat XI pro which I had tried out on March 15 for 30 days. I have been trying to cancel since the cost is too much and Acrobat Reader is OK for me. I can't find uninstaller.
I have had to erase my disk since then with trouble with Apple Store not recognising my machine and the reload from Time Machine has given complications . Can you please cancel my trial and return my Trial money.

If you paid for what you used then it was not a trial.
Look thru the following links and use the chat option if required for your situation:
Cancel your membership or subscription | Creative Cloud
https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
https://forums.adobe.com/thread/1703848
Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )
Phone support | Orders, returns exchanges
http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

When reverting to purchased Adobe Acrobat XI Pro point product, after uninstalling Creative Cloud Desktop (and CC-based Acrobat XI Pro), how do I eliminate request to renew my subscription?

Creative Cloud just wasn't working for me, so after several years of frustration with being abroad and not online when the program decided to require online verification, I'm ditching Creative Cloud and reverting to the purchased Adobe Acrobat XI Pro point product. However, after uninstalling Creative Cloud Desktop (and CC-based Acrobat XI Pro), it still wants to go online and check my CC subscription, disallowing use of the newly installed point product version from a several year-old ESD file (and the more recent AcrobatUpd11010.dmg file).
Anyone have an idea of how to eliminate request to renew my subscription?
If, as a journalist, I've have these issues over the past two years, including this final insult when I'm trying to get away from CC, it can't be a one-off problem. So I'd like to hear details about others who've had a similar issue with reverting from CC back to a point product or to CS.
Thanks,
Tim

Hi Tim ,
Please refer to the following link to cancel your subscription of Creative Cloud .
https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
You can get in touch with Adobe Chat Support if that does not help and to get your queries resolved.
https://helpx.adobe.com/adobe-connect/kb/connect-chat-support.html
Regards
Sukrit Dhingra

How do I activate my purchased Adobe Acrobat XI Pro for Win?

How do I activate my purchased Adobe Acrobat XI Pro for Win now that it is downloaded and installed? Was having internet issues when prompted and now can't find?

You need to use the serial number that comes with the purchase to activate the software. If you have an issue with reards to the serial number, you need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
Here is a link to a page with options to help make contact:
http://www.adobe.com/support/download-install/supportinfo/

I have purchased Adobe Acrobat XI Pro. I have a serial number (removed by host) I purchased this product after the free test period had expired. Now I cannot enter the serial number into the website because it says that the product is not

I have purchased Adobe Acrobat XI Pro. I purchased it after the free test period had expired. In the drop down menue on the website XI Pro is not listed so I cannot enter the serial number [removed by host]. So I cannot use the program. John Steele. [personal information removed by host] Thank you

@Bill, I removed your post, since its subject now contained the serial number which I could not remove.
Bill’s original reply: I cannot edit your post. Please remove the S/N ASAP. You should never post S/Ns.
I will add to Bill’s reply and add that you should not post your phone numbers or other personal information on the internet.

I purchased Adobe Acrobat XI Pro - Student and Teacher Edition but cannot activate it even after it has deactivated and replaced my old Acrobat 8. How do I get a serial number and activate the product?

I purchased Adobe Acrobat XI Pro - Student and Teacher Edition but cannot activate it even after it has deactivated and replaced my old Acrobat 8. How do I get a serial number and activate the product?

I have the same problem. Have paid. Messages say I have downloaded it but the file is inaccessible apparently download is somewhere on my hard disk. How do I find it?? Is there not help at an Adobe phone service. If so what is the number to call??
Roger Broughton

I bought the Adobe Acrobat Pro on Disc, then realized my new laptop doesn't have a CD drive. Can I just download it with my serial number or do I have to send it back?

I bought a new laptop after mine was stolen. I also purchased Adobe Acrobat Pro on Disc. I then realized my new steady state laptop doesn't have a CD drive... Can I download the software with my serial number or do I have to send it back and purchase the downloadable version?

I also purchased Adobe Acrobat Pro
Which version?
You can simply download the installer from Adobe, install then enter your serial number when prompted.
Download and Installation Help

Hi. I purchased Adobe Acrobat Xi Pro from a store (card). I submitted the number (under the scratch area on the card) on the adobe website, with my personal details etc. When I submitted the form, I got an error message: 413 header length too large (a

Hi. I purchased Adobe Acrobat Xi Pro from a store (card). I submitted the number (under the scratch area on the card) on the adobe website, with my personal details etc. When I submitted the form, I got an error message: 413 header length too large (and on top the page reads JRun Servelet Error). What does this mean? What should I do next?

Hi. I purchased Adobe Acrobat Xi Pro from a store (card). I submitted the number (under the scratch area on the card) on the adobe website, with my personal details etc. When I submitted the form, I got an error message: 413 header length too large (and on top the page reads JRun Servelet Error). What does this mean? What should I do next?

My institution purchase Adobe Acrobat XI pro but with a recent software update, I have lost access.

My instituion purchased Adobe Acrobat XI pro. With a recent software upgrade, I have lost all access.

Hi Dawn,
We might want to have a look at the install logs to determine the cause.
Please try the following basic steps :
> Enable the hidden Admin Account on Windows 7 ( Ref : http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-administrator-account-on-wi ndows-vista/ )
> Disable all Non-Microsoft Startup Services. (Ref : http://helpx.adobe.com/x-productkb/global/disable-startup-items-services-windows.html )
> Disable all the Antivirus softwares like CA, Norton,Mc Afee etc. temporarily from the computer.
Reboot and try installing in the new enabled Admin user account and check.
Regards,
Rave

I purchased Adobe Acrobat XI Pro on a CD but didn't realize that my new computer doesn't have a CD drive. Is there a way to download via the web using the serial number on my CD?

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