I purchased adobe CS6 design &web premium two weeks ago from apple, I cannot install it. I have senm

I purchased adobe CS6 from apple 2 weeks ago and cannot install it. It is a student and teacher deition. I have sent my student ID to adobe but they have not responded. I need to install this software urgently

KrisJeopardy have you submitted your proof of eligibility?  To discover more details on how to submit your proof of eligibility please see http://forums.adobe.com/message/4634728#4634728

Similar Messages

  • How to upgrade my Adobe CS6 Design & Web Premium to CS8????

    I purchased Adobe CS6 Design & Web Premium 2 years ago, but Now I need to work with designers who are using adobe cs8 and I can not open their files...... sad......... Does anybody know how to upgrade my CS6 to CS8?
    Thanks
    Wendy

    There is no CS8. It's all Creative Cloud and you need to join.
    Creative Cloud pricing and membership plans | Adobe Creative Cloud
    Mylenium

  • Can I transfer my Adobe CS6 Design & Web Premium (Student edition) to another machine?

    Hello, last year I purchased Adobe CS6 Design & Web premium for students, and what I ordered is for Mac. I installed it in my iMac and Macbook, but then I unlinked the one in my iMac because I planned to install it in another machine (a windows desktop computer which is also mine). But then I typed the serial number to the Adobe design & web premium in windows and it says "the serial number you entered is invalid."
    Any idea how to transfer the CS6 to this machine?

    What Ned said.
    Serial numbers for perpetually licensed products such as CS6 are platform specific: Mac only or Windows only.
    You cannot use a Mac serial number to license the software on Windows. And vice versa.
    You can swap platforms using this procedure but it will require that you surrender your Mac license.
    http://helpx.adobe.com/x-productkb/policy-pricing/order-product-platform-language-swap.htm l
    Cloud apps (CC versions) do not have that limitation: they can be installed on both Mac and/or Windows for the same membership fee.

  • Upgrade Adobe CS6 Design & Web premium to Master Collection.

    Hi, is it possible to upgrade Adobe CS6 Design & Web premium to Master Collection? What is the cost?

    I'm not sure, but the answer must be a Yes. Coz, it is like you are upgrading to a product which has more products.
    If you have purchased Design & Web Premium CS6 within 30 days, then it is better to return and purchase Master Collection itself.
    I'm not sure of the cost either.

  • I bought Adobe CS6 Design Web Premium, can I upgrade to Master Collection ?

    I bought Adobe CS6 Design Web Premium in marth 2014.
    Now I'm in university and I will learn how to use Adobe Premiere Pro.
    Unfortunately, this software isn't include in the suite that I purchased.
    Is it possible to upgrade to the Master Collection suite ? Or maybe to have a special price to buy the Creative Suite Production Premium ?
    Thank you.

    As a student you are usually able to purchase Adobe software at a reduced price.  While you cannot usually upgrade a student/teacher version of software you can still purchase the software at a substantial savings.  You should look into this if you have noit already done so.
    For details regarding the student/teacher provisions you can refer to the following information page:
    http://helpx.adobe.com/x-productkb/policy-pricing/education-faq.html#main_submit_poe
    Another good resource for getting information is the student and teacher edition information forum:
    http://forums.adobe.com/community/download_install_setup/student_and_teacher_edition_infor mation_?view=discussions
    Here are some links regarding student discounts from Adobe:
    http://www.adobe.com/education/students.edu.html?showEduReq=yes
    http://www.adobe.com/education/student-eligibility-guide.edu.html
    http://www.adobe.com/education/students/how-to-buy-eligibility.edu.html

  • I installed Adobe CS6 Design & Web Premium on my Mac Book Pro a few years ago but have repeatedly encountered problems with the programs freezing or not opening properly. It's a Student and Teacher Licensing version so an academic ID is required but I am

    I installed Adobe CS6 Design & Web Premium on my Mac Book Pro a few years ago but have repeatedly encountered problems with the programs freezing or not opening properly. It's a Student and Teacher Licensing version so an academic ID is required but I am no longer a student--can I still reinstall it since my academic ID may no longer be valid?

    Erin Elzo as long as the serial number has been registered under your account at http://www.adobe.com/ then you should be able to continue to utilize the software.  You can find details on how to locate your registered serial number at Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.

  • Serienummer adobe cs6 design & web premium windows nl

    Ik heb officieel via surfspot.nl adobe cs6 design & web premium windows nl gekocht. Ik zie nu dat het serienummer niet meer werkt. Hoe kan dit?

    Users on following thread are also facing issue from Surfspot side,
    Please refer:
    http://forums.adobe.com/message/5972589#5972589
    Regards,
    Ashutosh

  • Is it possible to upgrade Adobe CS6 Design & Web premium to Master Collection?

    I am a Visual Communications and Design student who has already purchased the Design and Web premium but recently found out that I will be needing more programs than I have. I was wondering if there was a way to upgrade to the Master Collection, say paying the difference from what I already have. I would have to imagine it is possible, but I can't find any current information on it.
    Thank you

    I'm not sure, but the answer must be a Yes. Coz, it is like you are upgrading to a product which has more products.
    If you have purchased Design & Web Premium CS6 within 30 days, then it is better to return and purchase Master Collection itself.
    I'm not sure of the cost either.

  • Adobe CS6 Design & Web Premium

    I have Adobe PS6 Design and Web Premium. My computer: Windows 7 Home Premium w/ 8G Ram.
    Of the packages in the Suite that I want to reinstall, only Fireworks is successful. Ps, Ai and Id give an error message as follows:
    ERROR: DF012: Unable to find file(Seq 53)
    ERROR: DF024: Unable to preserve original file at "C:\Windows\Fonts\MyriadArabic-Bold.otf" Error 32 The process cannot access the file because it is being used by another process.(Seq 53)
    ERROR: DF023: Unable to delete file copy at "C:\Windows\Fonts\MinionPro-Semibold.otf" Error 5 Access is denied.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.(Seq 51)
    ERROR: DW063: Error rolling back command ARKMoveFileCommand(Seq 51)
    ERROR: DF024: Unable to restore file at "C:\Windows\Fonts\MinionPro-Semibold.otf" from backup at "C:\adobeTemp\backup\adobetmp1413315878" Error 5 Access is denied.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.(Seq 51)
    ERROR: DW063: Error rolling back command ARKDeleteFileCommand(Seq 51)
    ----------- Payload: Required Common Fonts Installation 2.0.0.0 {311CDC89-AC18-4344-9EC9-0225328C73D3} -----------
    ERROR: DF012: Unable to find file(Seq 38)
    ERROR: DF024: Unable to preserve original file at "C:\Windows\Fonts\MyriadHebrew-Bold.otf" Error 32 The process cannot access the file because it is being used by another process.(Seq 38)
    ----------- Payload: Recommended Common Fonts Installation x64 2.0.0.0 {8085C16A-3148-40B4-BC8B-12ED59C9C478} -----------
    ERROR: DF012: Unable to find file(Seq 54)
    ERROR: DF024: Unable to preserve original file at "C:\Windows\Fonts\MyriadArabic-Bold.otf" Error 32 The process cannot access the file because it is being used by another process.(Seq 54)
    ----------- Payload: Required Common Fonts Installation x64 2.0.0.0 {63594DD4-0241-422A-93A5-B6530040E1C7} -----------
    ERROR: DF012: Unable to find file(Seq 39)
    ERROR: DF024: Unable to preserve original file at "C:\Windows\Fonts\MyriadHebrew-Bold.otf" Error 32 The process cannot access the file because it is being used by another process.(Seq 39)

    What Mylenium suggested is absolutely correct because as per the below line item (which is copied off from the logs you posted) suggested that the fonts are in use. Try restarting the machine and try again .
    ERROR: DF024: Unable to preserve original file at "C:\Windows\Fonts\MyriadHebrew-Bold.otf" Error 32 The process cannot access the file because it is being used by another process.(Seq 39)
    Also, Checking the logs, I can see that there seems to be some issues with the permissions as well.
    ERROR: DF023: Unable to delete file copy at "C:\Windows\Fonts\MinionPro-Semibold.otf" Error 5 Access is denied.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.(Seq 51)
    If you have any active antivirus/firewall on the target machine, please try switching it off and try again. If you are not the Admin, please consult your Local IT to be the Admin or activate the hidden admin account using this link.

  • How do I install and activate all my downloads for Adobe lightroom and cs6 design web premium

    how do I install and activate all my downloads for Adobe lightroom and cs6 design web premium?

    I do not provide step by step tutorials.  What aspect of installing are you having difficulty with?  Can you not locate the installations files?  Are you having an issue downloading?  Do you need to know where to find your serial number(s)?

  • 2012 I purchased CS6 Design & Web premium for students for WINDOWS. Now I want to buy a macbook. Can I download the installation files for MAC OS X with my licensed serial number for free?

    2012 I purchased CS6 Design & Web premium for students for WINDOWS. Now I want to buy a macbook. Can I download the installation files for MAC OS X with my licensed serial number for free?

    Hi There,
    We would like to inform you that you have got the serial number for Mac, it would not work on Mac machine as it is OS specific.
    If you wish you use a mac machine that you can swap the platform please refer the below mentioned link.
    Link: Order product | Platform, language swap.
    Contact support via : Contact Customer Care
    Thanks,
    Atul Saini

  • I purchased CS6 Design & Web Premium.  It appears it is the Middle East Hebrew English version???  How can I make it stay in ENGLISH.  It keep reverting to Hebrew and type runs right to left?  NOT what I asked to purchase?

    I purchased CS6 Design & Web Premium.  It appears it is the Middle East Hebrew English version???  How can I make it stay in ENGLISH.  It keep reverting to Hebrew and type runs right to left?  NOT what I asked to purchase?  [email protected]

    Try setting the text direction with no files open. It should stick for all new files.

  • Re-installation of CS6 Design & Web Premium

    Nouméa, 20/08/2014
    In 2013 I have bought the CS6 Design & Web Premium Student version, in Australia
    I have installed it on both my desktop and old laptop.
    All the emails exchanged with Adobe at the time of purchase containing my licence details are on my desktop, still in Australia.
    I have activated my CS6 D&WP on my laptop when I left Australia to New Caledonia, where I still am now.
    I have just bought a new laptop on which I have installed a trial version. I need now to deactivate CS6 on my old laptop and activate it on the new one. The problem is that I don't have with me my licence details.
    How can I get back Adobe instructions emails with my licence details I got in the first place, and whole the procedure instructions to do that operation?
    Looking forward to getting some useful help, as I can't find any way to send a message directly to Adobe support.
    Philippe

    if you registered your cs6 with adobe or you purchased and downloaded from adobe, check your account for your serial number, https://www.adobe.com/account.html

  • CS6 Design & Web Premium "Program Launching Problem"

    II purchased CS6 Design & Web Premium in September and have been using the program ever since and everything was working fine until this week when I tried to launch Photoshop, InDesign, Dreamweaver, etc. and I got the following message:
    “The procedure entry point GetLogicalProcessorInformation could not be located in the dynamic link library Kernal32.dll”.
    Consequently, the majority of the programs won't operate at all because of this. I've tried uninstalling and reinstalling CS6 and also using the Adobe CC Cleaner Tool. Also, I've reinstalled Windows and even replaced my Processor thinking that might be the issue but nothing has fixed the problem. NOTE: By the way, I also own CS5.5 Design and Web Premium and everything works fine.
    Now I'm getting the message when I try to launch Illustrator that I'm only using a "Trial Version" and I have to sign in.
    Please help me. I really need to use CS6.
    Bill

    Kubins I would recommend reviewing your installation log to determine the exact error message.  The Adobe Support Advisor has been discontinued.
    You can find details on how to locate and interpret your installation log files at Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html.  You are welcome to post any specific errors you discover to this discussion.
    If you need to download a fresh copy of the installation files they are available at Download CS6 products.

  • I got CS6 Design & Web Premium on my mac, but now i also want it on my new macbook is it possible to use it also on my macbook? thanks!

    I got CS6 Design & Web Premium on my mac, but now i also want it on my new macbook is it possible to use it also on my macbook? thanks!

    yes, all adobe single user licenses allow up to two concurrent installations and activations.  if you need the installation file:
    Downloadable installation files available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
    Photoshop Elements:  13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
    Lightroom:  5.7.1| 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5.5, 5
    Contribute:  CS5 | CS4, CS3
    FrameMaker:  12, 11, 10, 9, 8, 7.2
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

Maybe you are looking for