I purchased Adobe Photoshop Elements 11, have a redemption code, need a Serial Number,
Website indicated is inaccessible.
I would like convenient means of using the product I purchased?
Why is the process so convoluted and inconvenient?
Regards
Paul Hobbs
Which link are you using?
Have you tried following this process?
http://helpx.adobe.com/x-productkb/policy-pricing/serial-number-retrieval-process-faq.html
Similar Messages
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I registered my Photoshop Elements 11 and have a serial number.
It doesn't show up in "my orders"
How do I download it?
Why do I have to download it?
Why wasn't there any media in the box?
The box is exactly the size of a CD.
JeffHi,
Can you provide us with more info on how you purchased Photoshop Elements 11? Did you buy it from a retailer such as Best Buy?
Thanks,
Preran -
How do I install my new Adobe Photoshop Elements 11 Program to my computer? It keep asking for a serial number which I cannot find on the CD envelope or box.
How do set a screen name? Please helpTo locate the serial number:
http://helpx.adobe.com/x-productkb/global/find-serial-number.html -
The serial number is not on the box.
Serial numbers are never on the box; They are normally inside the box for security reasons and they should be on the CD sleeve as shown in this picture:
Some big stores in the States normally insert a leaflet inside the box with a Redemption Code on it as shown in this picture:
If you have a redemption code then you need to go to this link and redeem it for a real serial number:
<http://helpx.adobe.com/x-productkb/global/redemption-code-help.html#purchasedproduct> -
Where can I get a serial number with my activation ID if it dosen't work on the ADOBE site?
Well, for your ID just use the ID and password you're using here. If you meant your redemption code rather than your ID, try this:
Redemption Code Help -
Having difficulty reaching support for my purchased Adobe Photoshop Elements 12. The Redemption code says invalid. It's typed accurately. So I can't get a serial number to complete installation. Adobe doesn't offer phone number for support. I'm stuck and frustrated.
Photoelementsrookie I am sorry you have faced a difficult experience redeeming your redemption code. Please see Redemption Code Help for information on how to redeem your redemption code.
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I purchased Adobe photoshop elements II and Adobe premiere elements II. They are both on one disc. My computer crasded and I had to reload Windows. I only have one serial number and it only works with photoshop II. The same serial number will not work for Premiere. I dont have any other serial numbers. What do I do???
Static_Unit
I am getting a bit concerned about what is happening in your situation. Yesterday you posted your question in at least two different forums, one of them being here in the Premiere Elements Forum.
Don't Have Serial Number for Premiere, Only Photoshop?
Wherever you posted, the reply was to contact Adobe via its Adobe Chat. It is the only one who can sort out this matter for you.
In the thread cited above I offered to help you with the difficulties that you were having visualizing the Adobe Chat in its web page. I was waiting for your follow up on that in the above thread. Instead, I find your same question in a new Adobe Premiere Elements Forum thread this afternoon with no refer the prior threads or prior recommendations given you.
I will also mention again...when you buy the Photoshop Elements and Premiere Elements bundled in one packaging and with installation files for each on the same installation disc, each program has its own serial number. The Photoshop Elements serial number does not work for Premiere Elements and vice versa. The serial numbers are on labels on a box which houses the installation disc envelope(s). So, if you purchased both programs and found the Photoshop Elements serial number, then the Premiere Elements serial number should be in a label right underneath the label with the serial number for Photoshop Elements. I recall writing this in your yesterday's thread on this matter.
The moderator will no doubt be along shortly to close or delete this thread. So, just in case, please bookmark your yesterday's thread cited above so that we can continue this communication which is trying to help you.
Thanks.
ATR -
I just purchased Adobe Photoshop Elements 13 but my PC is not recognizing my CDRom and I cannot download the program. I tried copying the files on the program disc to my hard drive but get a message the installer will not work. I have the redemption code and serial numbers. Can I download the program online somewhere? If I download a trial version for instance will it allow me to enter my serial number and use it for the full program?
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.6| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'. -
I purchased Adobe Photoshop Elements 12 dvd a few months ago and never loaded it onto my computer. I have since purchased a new Macbook that does not have a dvd player. How can I get a download version without paying for this product again? Can I use the same serial number?
yes,you can use the same serial number
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 12 | 11, 10 | 9,8,7
Lightroom: 5.6| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'. -
I have purchased Adobe Photoshop Elements 10 & Adobe Premiere Elements 10. I have a 2.5 year old Toshiba Satellite Pro with Intel(R) Core(TM)2 Duo CPU P8400 @ 2.26GHZ 791Mhz, 1.87 GB of Ram. I have Winows XP Professional 2002 Service Pack 3.
I installed Photoshop elements 10 & re booted. Went to install Premiere Elements 10 & got the following message “The installation package is not supported by this processor type. Contact your product vendor”.
What can I do to install Premiere Elements 10?What can I do to install Premiere Elements 10?
Buy a new computer. Sorry, no way around it. PRE requires certain processor extensions which - no offense - your computerized toaster doesn't have. Your laptop is seriously underpowered.
Mylenium -
have purchased adobe photoshop elements 13 from amazon and have been unable to find a 24 alpha numeric access code on box or on disc sleeve, need your help
do you have a white box inside the outer box and containing the disc sleeve/disc? In my case, it was on the white box. For Photoshop elements it is all numeric and starts with 1057.
Brian -
i have purchased adobe photoshop element 10 editor today but been having problem downloading.. it says error and problem on verification. Also tried contacting customer support but couldn’t get through? can I still get my money back?
Hi ...
If you have anti virus software installed, you need to disable that in order to download apps.
Apple's policy clearly states that, "all sales are final" > iTUNES STORE - MAC APP STORE - TERMS AND CONDITIONS
edited by: cs -
Please help, I just purchased Adobe photoshop elements 13, Adobe premiere elements 13 and I have no ideal how to find it on my computer. It says it has downloaded it in my downloads but when I go to it I can't pull it up. Which means I can't use it. Please help me download correctly so that I can use it. Thanks
Nitan15479421 the serial number should not contain letters. It is likely you received a redemption code. Please see Redemption Code Help for information on how to redeem your redemption code.
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I just purchased Photoshop 13 for PC MS Windows 8.1 In trying to install, I get the following message after clicking on the 2nd file. "The file archive part of Adobe Photoshop Elements 13 is missing. You need all parts in the same folder in order to extract Adobe Photoshop Elements 13. Please download all parts.: I've also gotten an Exit Code: 7 when trying to install. I've turned my McAfee virus system off while trying to install.
Hi,
Have you tried downloading Photoshop Elements 13 from here?
https://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-10-11-downloads.html
There is only one file to download - which one depends on your system (32-bit or 64-bit).
These are the trial versions but will convert to the full version when you supply your serial number.
Brian -
Install purchased Adobe Photoshop Elements 11 without DVD Drive
I purchased Adobe Photoshop Elements 11 but I am unable to load it onto my Ultrabook as it does not have a DVD drive.
Is there a way in which I could download Photoshope Elements from the Adobe Elements website using the serial number from my purchase?
Thank you very much for your help!follow steps 0-6 and you will be able to download a trial: http://prodesigntools.com/photoshop-elements-11-direct-download-links-pse-premiere-pre.htm l
use your serial to activate.
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