I purchased Adobe Photoshop Elements 12. Logged in and can not get serial number. Says it is incorrect. Going in circles.

Question

Can't get serial number for Photoshop Elements. I'm logged in. I have a redemption code and also codes on the back of the box. nothing works and am running in circles. I want to install and use it and can't because I can't get the correct serial number. On the front of the box it says use the card (with redemptiom code to receive the serial number.HELP!!!

Answer 1

Dear Brian,
I activated my product in August of 2014.  I had it a few months, October, when my computer crashed.  Therefore I had to go back to Adobe tell them what happened, and then until December I had noticed that it said that I had a trial copy.  I was not worried, as I had the serial number.  it was working, but in January I got a message that my "trial" copy had expired. 
At that time I had contacted Adobe and was told that because it was beyond the 3 months, they would no longer help me.
Therefore, at one point, when the computer crashed, I had not deactivated the program.  But Adobe had gotten it working for me again. 
I do not know what happened between October and December to have changed the software from a real copy to a trial copy.
Now to your patient questions.
As you wrote, that is what happens to the point of getting the trial copy, but when I follow the process through, I get a message that my "trial copy has expired".    When I go the the editor, the whole process loops again, sign in, trial copy, licence page, add serial number, then the message that the trial has expired.
When I got that message the first few times months ago, I went back to the Adobe web site and downloaded another copy.  (I have done this numerous times)  It still said that I had a trial copy and that it had expired, there is a box to licence this software, when I click that, I have to sign in again, This time I also had gone to the Adobe web site signed in and left it open, while I put in the serial number, hoping that would help (have also tried that before).  It waits and then the Editor/Organized box comes up again.  When I go to the Editor, it tells me that this is a trial copy which has expired and it starts all over again.
I was so frustrated, that I waited a couple of months to try it again.   The thinking was that there was some glitch that would work it self out and I could again  down load a clean copy of the original, not a trial.  (I do not know how I keep getting a trial copy of PSE 12, as it is not even offered on the site.)
The crazy thing is this morning when I turned on my computer, I had an update for the Adobe PSE 12 and Camera Raw.  Probably because I had downloaded a copy again. 
When I go the the web site to down load a copy of the PSE !2, I am doing it from the My accounts/ products page and downloads.  I have left the web page open to copy the serial number from that page, although it always matches my notes. 
ThanksT